Rose City Ford Sales

Rose City Ford Sales responded

We are very sorry to hear about the issue with your bed camera not working after your recent service appointment. It's certainly frustrating when you're told a repair and update are complete, only to find the problem persists upon pickup. This is not the level of service we aim to provide, and we understand your disappointment. Could you please provide us with your name and vehicle information so we can look into this situation immediately? We want to ensure this is resolved for you as quickly as possible. We will investigate what happened during your service and work to get your bed camera functioning correctly. Please contact our service manager directly at your earliest convenience so we can make things right. Thank you.

Rose City Ford Sales responded

Thank you so much for highlighting the efficiency and hospitality of our service department! We're delighted you could get your oil changed and tires rotated on the same day and enjoyed the amenities in our waiting area. Our technicians are always happy to assist, even with small things like tire pressure adjustments. We appreciate your loyalty to our service team at Rose City Ford! Cheers :)

Rose City Ford Sales responded

Thank you for your kind words and for recognizing the professionalism and politeness of our staff here at Rose City Ford. We strive to create a welcoming and positive environment for all our customers, and it's rewarding to know you always have a pleasant experience with us. We truly appreciate your recommendation and hope to have the pleasure of helping you or your referrals find their next vehicle! Cheers :)

Rose City Ford Sales responded

Thank you for your positive feedback regarding our service team! We're delighted to hear that your service visit was quick and efficient. Our team strives to provide excellent care and get you back on the road as soon as possible. We appreciate you taking the time to acknowledge their efforts! Cheers :)

Rose City Ford Sales responded

Thank you! We're so pleased that Danny provided you with his usual amazing service and followed through on everything he promised. We truly value your repeat business and look forward to welcoming you back to Rose City Ford in the future. Thank you for your continued trust in our team! Cheers :)

Rose City Ford Sales responded

Thank you, April, for your kind words about Rob! We're so pleased to hear that he made you feel comfortable and well-informed during your service visit. We understand that trust is crucial in automotive service, and we're happy Rob could explain everything clearly and help you make the best decisions for your vehicle. We are happy to know that we will see you again because of his exceptional service! Cheers :)

Rose City Ford Sales responded

We love to hear that you consistently receive great service from our service department! We're especially happy to know that Matt's pleasant and positive attitude shines through. It's our goal to make every customer feel important and appreciated, so your feedback is truly valuable. We'll certainly do our best to keep up the good work! And we love that your car seems happier after a visit – that's the best compliment! Thank you for your continued loyalty! Cheers :)

Rose City Ford Sales responded

Thank you, Jaiyde, for your lovely feedback! We're so glad you found our team to be friendly and nice. We aim to make our waiting area as comfortable as possible with beverages and snacks, and we're delighted you experienced quick service. Providing a positive and efficient experience for our customers is always a top priority for us at Rose City Ford. We appreciate you taking the time to share your positive experience! Cheers :)

Rose City Ford Sales responded

Keely, thank you so much for your fantastic feedback regarding Kurt! We are absolutely delighted to hear that he provided you with such excellent service. We truly appreciate your intention to refer others looking for Ford products to him. Kurt is a valued member of our team, and your recommendation means a great deal to us. Thank you for choosing Rose City Ford! Cheers :)

Rose City Ford Sales responded

Thank you, Leanna! We're thrilled to hear about your amazing experience with our salesperson, Brent. Proactive communication and a welcoming environment are key elements of our customer service approach. We're also glad you found our showroom clean and bright and that our reception was polite and efficient in connecting you with Brent. We appreciate your feedback and hope you're enjoying the next steps in your vehicle journey! Cheers :)