Rose City Ford Sales

Very pleasant experience for me. Service for vehicle was done quickly and it was satisfactory. Service for vehicle was done quickly and it was satisfactory. More

Responsive staff at time I arrived. The admitting technician looked interested in the concerns and seemed to listen well. Was flexible and time efficient. Morning coffee cup offered t The admitting technician looked interested in the concerns and seemed to listen well. Was flexible and time efficient. Morning coffee cup offered to me was kind and warm, literally warm, welcome (in February). The fact that you still provide readily shuttle service was again kind welcome in the state of economy and petroleum related life activities and equipment has been frawn upon. This has little to do with our visit (my dear wife was picking up the vehicle) but waiting time for appointments for some services is quite long… More

Outstanding service during the car purchase, ensuring a smooth and enjoyable experience. Highly recommended for excellence! smooth and enjoyable experience. Highly recommended for excellence! More

The sales person was personable and knowledgeable. He went through everything thoroughly explaining the numbers and the car. He went through everything thoroughly explaining the numbers and the car. More

Great experience working with my sales representative. I will definently recommend this dealership and salesman to others I know that are in the market for a new vehicle. I will definently recommend this dealership and salesman to others I know that are in the market for a new vehicle. More

A positive experience from start to finish I would highly reccomend this dealership to anyone reccomend this dealership to anyone More

Excellent care received today’s service to our vehicle while I waited for the work while I waited for the work More

Excellent service especially by Mr. Dany Jirjis who was very organized and knew his stuff. He took the stress out of buying a car and gave excellent instructions. Pleasant also. I would Dany Jirjis who was very organized and knew his stuff. He took the stress out of buying a car and gave excellent instructions. Pleasant also. I would refer him to any person wanting to purchase and or lease a Ford product! More

Am always satisfied with my dealings at Rose City Ford. Just wish things were less expensive. Just wish things were less expensive. More

We purchased a vehicle a few years ago and we were extremely happy with our service. This time however, multiple mistakes happened. First, we asked if money could be taken off the price and our sales extremely happy with our service. This time however, multiple mistakes happened. First, we asked if money could be taken off the price and our salesman made us wait almost 30 minutes while he asked the manager. We don't play games so we left. We decided to come back and give him another chance. We than purchased the vehicle and was told to come on the Tuesday at 5pm. They had to tint the windows and do the ownership. We showed up at 5pm but the sales guy was busy with another client. We were okay with that and decided to go sit in the lounge and wait because the lounge had more chairs. An hour later, I sent our son out to see what was happening. Kurt said he was wondering where we were and couldn't find us. We weren't hiding. We were literally sitting in the "waiting room". An hour of waiting, we than went to his desk to finish off the paperwork and get the ownership etc. We than went to get our new car and yay...another screw up....the windows weren't tinted. They forgot to tint the windows. We filled the paperwork out and I did the paperwork with your finance guy on the Frday. We had to wait to pick up the car till Tuesday so they could tint the windows. We than had to wait till the next day to pick it up so it could get tinted. We got home that Tuesday to realize that we had the Ford licence plate covers on our plates and my personal cover from my work was missing. I work at Hotel Dieu grace hospital and I had my healthcare worker hospital licence plate cover on my plates. Kurt through them out. He didn't even ask. He took my plates off my personal cover, threw it in the garbage and than put the Ford ones on. And just the other day, I went online to renew my licence plate and the ownership was done wrong. He was supposed to change my personal licence plates from my old car to my new car which meant, getting the person at Service ontario to fix both ownerships. We also have a Toyota Rav 4. He was supposed to change the ownership from the Toyota and my personal plates to the Edge and than the plates from the car we traded in, those plates to be put on the ownership of the Rav. Anyways, this wasn't done so we now have to pay the licence fee and do it ourselves and didn't realize so we are driving 2 cars with the same licence plate on the ownerships. And we also had issues with the finance guy. We decided to pay for a maintenance plan and was told we'd get the plan for $2500 which is usually for 2 years but he'd give us the same plan for that price but for 3 years. We said yes, I signed on the dotted line to than find out that it's for 3 years but only 40,000 kms. 3 years or 40,000 kms. I wasn't told anything about kms. I called him the next day to complain and he said I told him that we drive 10,000 km a year. I didn't say that. We drive closer to 20,000 a year. After all this, we get an email from Kurt asking us to give him an A+ rating for our service. He knew of all the mistakes. The making us wait. Forgetting to tint our windows. Throwing out my personal plate covers. Not A+ service. If you make mistakes and no one says anything and you keep getting A+ reviews, you'll never learn from your mistakes. Kurt was apologetic and he did admit to his mistakes which we did appreciate but the mistakes still happened. More