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Rose City Ford Sales

Windsor, ON

4.7
1,389 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,389 Reviews of Rose City Ford Sales

August 26, 2025

I had to return for repairs to the service work did later the same week. Work there didn’t complete correctly. After the second trip I came home with the check engine light still on. Their tech was careless More

by michael.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
Report | Print
Sep 04, 2025 -

Rose City Ford Sales responded

We sincerely apologize for the issues you experienced with your recent service and the need for multiple return visits, Michael. This is completely unacceptable, and we are very disappointed to hear that our work was not completed correctly on either trip. We understand your frustration, and we want to assure you that this is not the standard of service we aim to provide. We are taking your feedback very seriously and will address this directly with our service team. We are truly sorry for the inconvenience, please reach out to us at (226) 826-2680 so we may assist you in moving forward towards a resolution.

August 26, 2025

Very friendly, quick getting in and truck was done by lunch. The staff that ran the shuttle were super nice. More

by Stherrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service
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Oct 28, 2025 -

Rose City Ford Sales responded

Thank you for your positive review! We are thrilled to hear that you had a great experience with us. Our team strives to provide fast and friendly service to our customers. We hope to see you again soon!

August 25, 2025

I’ve been pretty lucky. I haven’t had to visit the dealership with my new truck. There was a recall though so I scheduled an appointment. Staff was unbelievable service was More

by Modernmillwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you for sharing your experience with our service department. We're happy to hear that your visit for the recall was a positive one. Our team is committed to providing quick and efficient service while ensuring you're comfortable during your wait. We appreciate you taking the time to let us know, and we're glad you enjoyed the coffee as well. We look forward to assisting you with any future needs! Cheers :)

August 23, 2025

Have purchased several vehicles here over the years and it was always a pleasant experience except when the staff want to talk about ad ons. More

by Dsjovanovic2
Recommend Dealer
Yes
Employees Worked With
James Kennedy
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you for being a repeat customer and for your loyalty to Rose City Ford over the years. We truly value your business and are glad to hear that you've had pleasant experiences with us. We also appreciate your honest feedback regarding the conversation about add-ons. We'll be sure to share this with our team as we continuously work to improve our customer experience. Cheers :)

August 23, 2025

The service was outstanding The service was very helpful and so was the driver who took me home More

by Struttmacleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you so much for your kind words! We are delighted to hear that you had an outstanding experience with our service team and that our driver was helpful as well. We strive to provide excellent service every step of the way, and your feedback lets us know we're on the right track. We appreciate your business and hope to see you again soon! Cheers :)

August 23, 2025

Always a blessing to work with this team. I am never disappointed and have been dealing with them for almost 20 years. More

by CeeSpag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you for your incredible loyalty and for the wonderful review. We are honored to have had you as a customer for nearly 20 years. It is a true blessing to have clients like you, and we are so glad to know that we have consistently met your expectations. We look forward to continuing to serve you for many more years to come! Cheers :)

August 23, 2025

Very helpful and professional. One negative is not giving me a rental/loaner for the foir days my vehicle was in for repair Kyle Gagnon (sales rep) was very helpful, knowledgeable More

by Hecshawp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you for sharing your feedback. We are happy to hear that our team was helpful and professional during your recent visit. It’s also great to know that Kyle was able to provide you with such a positive experience. We understand your frustration regarding the rental vehicle, and we appreciate you bringing it to our attention. We are always looking for ways to improve our service, and your comments are valuable in that process. We look forward to helping you again in the future. Cheers :)

August 22, 2025

The people who we have dealt with have been very helpful and nice. If it was a little less expensive that would be great.Joey was who we dealt with and he was delightful and helpful More

by Ldboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you for sharing your feedback. We are so glad to hear that you had a positive experience with our team and that Joey was able to provide you with such a delightful and helpful experience. We appreciate your honest comments regarding pricing, and we'll be sure to share this with our team as we continuously work to provide the best value for our customers. We truly value your business and hope to see you again soon. Cheers :)

August 22, 2025

Excellent sales, clean, friendly, knowledgeable, accommodating,respectful, polite, prepared, personable, ensure satisfied, flexible, no pressure More

by Lynn.brooke
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
PAUL JANILOWSKI
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you so much for your wonderful review, Lynn. We're thrilled to hear that you had such a positive experience with our sales team. We strive to create a no-pressure environment where our customers feel comfortable, respected, and fully supported. Your detailed feedback is greatly appreciated and serves as a testament to the hard work our staff puts in every day. We hope you're enjoying your new vehicle! Cheers :)

August 22, 2025

Excellent customer service. Ian was very thorough, he explained all of the options and was very transparent. Thank you, Ian! More

by Nicole M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster, Daniela Racco
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you, Nicole, for your excellent review. We're so glad to hear that Ian provided you with such thorough and transparent service. We believe that a great car-buying experience starts with clear communication, and we're happy he was able to make you feel comfortable and informed. We appreciate your business and hope to see you again soon! Cheers :)

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