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Rose City Ford Sales

Windsor, ON

4.7
1,389 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,389 Reviews of Rose City Ford Sales

August 30, 2025

I had an issue with the EVAP system, i took my car in and asked the representative what's wrong. He responded that maybe the sensor failed. I asked what might have caused it. His literal response was "We are More

by CommonMan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster, Daniela Racco
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Sep 04, 2025 -

Rose City Ford Sales responded

Thank you. We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. Please reach out to us at (226) 826-2680 at your earliest convenience and we will do our best to resolve this with you. Thank you, we look forward to hearing from you.

August 29, 2025

Very nice polite people, quick efficient service. Everyone went above and beyond … would definitely recommend to anyone who needs service to go there More

by peteystang5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin
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Sep 04, 2025 -

Rose City Ford Sales responded

Thank you so much for your glowing review, Petey! We're thrilled to hear that you had such a positive experience with our team. Our staff works hard to provide quick and efficient service, and it's wonderful to know that their efforts were recognized. We truly appreciate you recommending us to others, and we look forward to assisting you with any of your future automotive needs. Cheers :)

August 28, 2025

Our second car purchase at this dealership. Fantastic experience from start to finish. Very friendly sales managers, front desk, business office and especially our favorite salesman. Thanks Kur More

by Ros_brit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kurt
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Sep 04, 2025 -

Rose City Ford Sales responded

Thank you so much for your continued loyalty and for sharing your wonderful experience! We're honored that you chose us for your second car purchase and are thrilled to hear that it was a fantastic experience from beginning to end. It’s rewarding to know our team, from the sales managers to the front desk and business office, provided you with friendly and professional service. We will be sure to pass along your kind words to Kurt, who truly values your feedback. We appreciate your business and can't wait to help you with your next vehicle! Cheers :)

August 28, 2025

Was not very happy with having to change wiring harness for trailer hitch , which was not covered under warranty. Was told it had to be changed . I’ll never be pulling a trailer . More

by Stan Shasko
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster
Report | Print
Sep 04, 2025 -

Rose City Ford Sales responded

Stan, we're sorry to hear about your frustration with the wiring harness for your trailer hitch. We understand that it's disappointing to have a repair that isn't covered under warranty, especially for a feature you don't plan to use. Our goal is to always provide a clear and transparent explanation for any necessary repairs. It sounds like there was a breakdown in communication regarding why the harness needed to be replaced, even if you weren't using it. We want to ensure that all of our customers feel informed and confident in the work we do. Please feel free to reach out to our service manager at 226-826-2680 to discuss the specifics of your repair and clarify any questions you may have. We appreciate your feedback and your business. Thank you.

August 28, 2025

The service advisers in the garage go out of their way to answer my questions. The staff is extremely attentive and constantly looking in to see if anyone needs either a ride, beverages or snacks. More

by Happy customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph McLean
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Oct 28, 2025 -

Rose City Ford Sales responded

Thank you for your kind review! Our team takes pride in providing exceptional customer service and we're always happy to go the extra mile for our customers. We appreciate your support and hope to see you again soon. Cheers 🙂

August 27, 2025

Excellent service today! Service was finished ahead of the time stated. Friendly and efficient! Thanks! More

by kargdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Primeau
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Sep 04, 2025 -

Rose City Ford Sales responded

Thank you for the fantastic review! We are so glad to hear that you had an excellent experience with us and that our team was both friendly and efficient. It's wonderful to know we were able to complete your service ahead of schedule. We truly appreciate your feedback and look forward to serving you again in the future. Cheers :)

August 27, 2025

Dany was very nice. Easy to talk to. Excellent service over all. Would totally recommend. More

by nabanid50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dany
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Sep 04, 2025 -

Rose City Ford Sales responded

Thank you for your fantastic feedback! We are so pleased to hear that Dany was so easy to talk to and that you received excellent service. We pride ourselves on having a team that is not only knowledgeable but also friendly and approachable. Your recommendation means a great deal to us, and we look forward to providing you with the same great service in the future. Cheers :)

August 26, 2025

Service department is the best I've ever experienced. Great customer service. Rob Rossi is outstanding. Knowledgeable, friendly, and always has time to listen to customer needs. Great job, Rob, and your More

by Strpcevski20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Rossi
Report | Print
Sep 04, 2025 -

Rose City Ford Sales responded

Thank you for the wonderful feedback! We are so glad to hear that you had an outstanding experience with our service department. Our team works hard to provide the best customer service possible, and your kind words are a testament to their dedication. We will be sure to pass along your praise to Rob Rossi, as he is truly a valued member of our team. We appreciate your business and will continue to strive for that level of excellence. Cheers :)

August 26, 2025

A good place to purchase a new vehicle. Good staff, very helpful . No problems at all More

by P.w
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian McDougall , Nick Gloster, Daniela Racco
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Sep 04, 2025 -

Rose City Ford Sales responded

Thank you for the fantastic feedback! We are so pleased to hear that you had a great experience purchasing your new vehicle from us. Our staff works hard to be both helpful and knowledgeable, ensuring every customer has a smooth and enjoyable process. It's rewarding to know we could provide you with a positive experience with no issues. We appreciate your business and hope you enjoy your new vehicle! Cheers :)

August 26, 2025

Came in for routine service Rob was my advisor, he was very helpful and professional. More

by angeloandfran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROB, Daniela Racco
Report | Print
Sep 04, 2025 -

Rose City Ford Sales responded

Thank you for your feedback! We're so glad to hear that you had a great experience with our team during your routine service. Rob is a valued member of our staff, and we are happy to hear he was helpful and professional. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future! Cheers :)

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