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Rose City Ford Sales

Windsor, ON

4.7
1,307 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,307 Reviews of Rose City Ford Sales

July 17, 2025

$166 for an oil change and tire rotation and inspection is unacceptable. 5 hours to get oil change and return to the dealership by shuttle service, also ridiculous. The mechanic did a great job, very More

by Gil DeGuire
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Rather not say
Report | Print
Jul 22, 2025 -

Rose City Ford Sales responded

Hi Gil, thank you for providing your feedback. We're very sorry to hear about your experience with the cost and the extended wait time for your oil change, tire rotation, and inspection. That certainly doesn't align with the efficient service we aim to provide. We're glad to hear that our mechanic was professional and did a great job on your vehicle. We'd like to discuss your visit further, including the synthetic oil recommendation, to understand the situation better. Please reach out to us directly at 226-826-2680 when you have a moment. We look forward to hearing from you.

July 17, 2025

Appointment was setup very quick with reminders and service was completed in a timely manner More

by rybr17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob, Primeau
Report | Print
Sep 05, 2025 -

Rose City Ford Sales responded

Thank you for the excellent feedback! We're so glad to hear that you had a positive experience with our appointment setup and reminders. Our team works hard to ensure that your service is completed in a timely and efficient manner. We appreciate your business and look forward to serving you again in the future! Cheers :)

July 17, 2025

Very professional and polite. Happy positive attitude and helpful. Even offered me a ride home. More

by anwarpauldaher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster, Daniela Racco
Report | Print
Jul 22, 2025 -

Rose City Ford Sales responded

Thank you, Anwar! That's fantastic to hear! We are pleased to know that our team was both professional and polite. We strive to ensure that all of our guests are treated with respect and approached with the most positive attitude possible. We truly appreciate you taking the time to share your experience, and we look forward to your next visit! Cheers :)

July 17, 2025

They were very helpful and explained everything to me as this was my first time Kyle was wonderful . More

by cldfb1954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Jul 22, 2025 -

Rose City Ford Sales responded

That's wonderful to hear! We're thrilled that Kyle was very helpful and took the time to explain everything to you, especially since it was your first visit. It's fantastic to hear that he made your experience a positive one. We appreciate you choosing Rose City Ford, and we're always here to help with any future questions or needs you might have! Cheers :)

July 17, 2025

They were able to schedule me in very quick when my air conditioner broke during a heat wave. All the staff were so friendly when I went in to drop off my car. Service was quick and there was great communi More

by Karly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster, Daniela Racco
Report | Print
Jul 22, 2025 -

Rose City Ford Sales responded

Hi Karly, we're so glad to hear that we could get you scheduled quickly! It's wonderful that you experienced quick service with great communication throughout the entire process. We know how important a working A/C is, especially in this Windsor heat, and we're happy we could help you out so effectively! Thank you for taking the time to leave us this feedback, and if you ever need anything, don't hesitate to give us a call! Cheers :)

July 16, 2025

Joey was excellent, greeted us right away and pulled up the info really quick! Quoted it would take until 3pm roughly and called be at 3:02 to say it was ready More

by Kiki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person that took my call when I inquired about an appointment, sorry I don’t recall their name! They were very professional and pleasant
Report | Print
Sep 05, 2025 -

Rose City Ford Sales responded

Thank you for the excellent review, Kiki! We are so pleased to hear that Joey provided you with such a great experience. Our team works hard to be both prompt and accurate with their service, and it is wonderful to know that Joey was able to meet his quoted time. We appreciate your kind words and look forward to serving you again in the future! Cheers :)

July 15, 2025

Greeting in the car while waiting for service technician. Explained process. Quick check in. Called promptly when completed. More

by alanderkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtesy Driver, Nick Gloster, Daniela Racco
Report | Print
Sep 05, 2025 -

Rose City Ford Sales responded

Thank you so much for your wonderful feedback, Alan! We're so glad to hear that you had a great experience with our team. Our goal is to make every visit as seamless as possible, from the moment you arrive to the moment you leave. We appreciate you taking the time to share your positive experience and look forward to seeing you again soon! Cheers :)

July 15, 2025

Fast and smooth service and explain everything or any issues with your car that needs to be fixed More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Sep 05, 2025 -

Rose City Ford Sales responded

Thank you for the excellent feedback! We're thrilled to hear that you had a fast and smooth service experience. Our team is committed to taking the time to explain everything clearly, ensuring you understand any issues with your vehicle. We appreciate you taking the time to share your positive experience, and we look forward to seeing you again soon. Cheers :)

July 14, 2025

Always on time. Never delayed or excuses of why car is not ready. Consistent every time I go there. More

by Marcodalfonso28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service , Nick Gloster
Report | Print
Sep 05, 2025 -

Rose City Ford Sales responded

Thank you, Marco, for your excellent feedback! We're so glad to hear that we consistently provide you with timely service without delays or excuses. Our team works hard to be both efficient and reliable for every visit. We truly appreciate your business and look forward to continuing to provide you with the same great experience in the future. Cheers :)

July 13, 2025

Service department met my expectations. Had conversations with me about some small repairs and specific requests. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Sep 05, 2025 -

Rose City Ford Sales responded

Thank you for the wonderful feedback, JD! We are so pleased to hear that our service department met your expectations. We pride ourselves on clear communication and providing attentive service. We are glad that our team took the time to discuss your specific requests and any necessary repairs with you. We appreciate your business and look forward to serving you again soon! Cheers :)

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