Rose City Ford Sales

Fast and friendly service. Kurt was a great salesman, he was patient and kind. I gave him an idea of what I was looking for and he helped me find exactly that. He also took the Kurt was a great salesman, he was patient and kind. I gave him an idea of what I was looking for and he helped me find exactly that. He also took the time to help me set up my Bluetooth and explained how to function the car. I couldn't be happier. Karen was sweet and patient. I highly recommend Kurt Silvera if your looking to buy a new vehicle. More

My problem was addressed by a professional, courteous and efficient service rep. The issue requires a part to be ordered and installed at a later date. efficient service rep. The issue requires a part to be ordered and installed at a later date. More

This was my second purchase involving Dany. Great person to work with. Go see him. Great person to work with. Go see him. More

This dealer is dishonest and endangers poeple lives. One of their mechanics was paid to do a recall on my car. Instead they were too lazy to complete the job 100%. The recall was to replace three bolts One of their mechanics was paid to do a recall on my car. Instead they were too lazy to complete the job 100%. The recall was to replace three bolts holding the electric power assit motor to the steering. They only replaced one bolt ENDANDERING my kid's life. Two bolts broke off completeing locking the steering and disabling the car on the HIGHWAY! The evidevnce is clear that two out of the three bolts are different in threads. One bolt is steal the other two are aluminium using a magnet to determine the difference. Ford Canada, MTO, and Transport Canada are working with me to resolve this issue. If your car was ever at this dealership for a RECALL OF ANY KIND. Do yourself a favour for the protection of your family have it double checked at another dealer. Photos sent to Ford proofing of lack of responsibility of the service department at this dealership. I THANK GOD MY DAUGHTER WASN'T HURT!!! More

Had a recall on my truck, went in for service and didn't get it back on time. Had to pay for my own car rental on an issue that I had no control over. I also had to find my own way to car rental place from get it back on time. Had to pay for my own car rental on an issue that I had no control over. I also had to find my own way to car rental place from the dealership... what kind of customer service is that! I get unforseeable circumstances beyond their control, however, that's when the customer service should step up and make things right. Missed opportunity to go above and beyond.... really too bad! More

Great service . Took care of my problem. Kept me informed the whole process. Very good the whole time Took care of my problem. Kept me informed the whole process. Very good the whole time More

Willing and able to answer any questions that I may have. Appointments and maintenance services easy to book - reminders forthcoming by phone and email. Services done “in good time” and good explanation as t Appointments and maintenance services easy to book - reminders forthcoming by phone and email. Services done “in good time” and good explanation as to the services that were completed. More

As usual rose city ford is the best, in customer service, and their trained mechanics and their trained mechanics More

I was at the place for “Oil changing & tire rotation” (regular maintenance)… I paid $159.94 and after got in my car n for awhile noticed it shows the oil life %6 (!) Want to ask kindly “you guys chang (regular maintenance)… I paid $159.94 and after got in my car n for awhile noticed it shows the oil life %6 (!) Want to ask kindly “you guys changing many cars’ oil and doing maintenances per day”, most probably you should do all the regular things %99 properly and this is not a heavy or extremely hard work and now, how can I be sure abt “you changed the oil and did everything properly” ?!?! And how can I trust that place ??? xxxx! More

Always helpful, very efficient. I feel like we are in wonderful hands with Rose City Ford. I feel confident that we are driving well- maintained , safe vehicles. I feel like we are in wonderful hands with Rose City Ford. I feel confident that we are driving well- maintained , safe vehicles. More