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Rose City Ford Sales

Windsor, ON

4.7
1,082 Reviews

6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,082 Reviews of Rose City Ford Sales

February 25, 2025

Excellent service as always. Would give a 10 star if I was allowed. Drop me off and pick me up while my vehicle is being serviced. Amazing More

by RobRoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you, Rob! We're thrilled to hear you consistently receive excellent service from us. We truly appreciate your enthusiastic feedback and are delighted that our drop-off and pick-up service added to your positive experience. We strive to provide amazing service, and we're grateful for your continued patronage. We appreciate your loyalty! Cheers :)

February 24, 2025

Excellent customer service, they do everything to enhance the customer experience, very people oriented. Thanks More

by k_t_l_2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Gagnon
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your kind words! We're thrilled to hear that you experienced excellent customer service. We are dedicated to enhancing the customer experience and are proud to be a people-oriented dealership. We truly appreciate your feedback and are grateful for your recognition. Thank you for choosing Rose City Ford! Cheers :)

February 24, 2025

A very busy shop and looked very organized with Stacey Directing to the correct areas for the Ford vehicle owners. More

by tsgolf1891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your observation! We're glad you noticed our organized environment, even during busy periods. Stacey plays a crucial role in directing our Ford vehicle owners to the correct areas, and we're pleased her efforts were recognized. We strive to maintain efficiency and organization to ensure a smooth experience for all our guests. We appreciate your feedback! Cheers :)

February 22, 2025

The service centre employees are professional and friendly. The service advisor, Matt, took my information as soon as I brought the car in. Stacy and the other woman (I can't remember her name) offer More

by jab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Rob, Stacy, Colby
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your detailed and positive feedback! We're delighted to hear that you found our service team professional and friendly. We're especially pleased that Matt, Stacy, and Rob provided you with such attentive service. We're glad you appreciated the beverage and snack, and that Rob was able to utilize your points to cover most of the cost of your new tire. We're also happy to hear that Colby did a great job. We strive to create a welcoming and helpful environment for all our guests, and we're thrilled that we met your expectations. Cheers :)

February 21, 2025

Competent and friendly service. On time for appointment. Thorough explanation of any issues. Very accommodating. More

by kay.tuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your positive feedback! We're delighted to hear that you experienced competent and friendly service. We're also pleased that we were on time for your appointment and provided a thorough explanation of any issues. We strive to be accommodating and provide excellent service to all our guests. We appreciate your kind words! Cheers :)

February 20, 2025

I dealt with a guy named Rob Primeau, and he was amazing, 5 stars to him. This review is not about him as he was very professional and helpful. The 3 stars goes to whoever worked on my car. I had the steerin More

by Dante
Recommend Dealer
No
Employees Worked With
Rob Primeau, Nick Gloster
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you, Dante, for your feedback. We're delighted to hear that Rob provided you with amazing, 5-star service. However, we sincerely apologize for the oversight that occurred during the steering rack replacement, which resulted in a loose transmission bolt. We understand your concern and the potential danger this posed. We appreciate you bringing this to our attention and are glad that Rob was able to assist in correcting the issue. We will review our service procedures to ensure that such oversights are prevented in the future. We value your business and are grateful for your understanding. Cheers :)

February 20, 2025

Work is done on schedule. They are accommodating for waiting customers. I not a fan of their calling system. Getting a person to talk to is sometimes difficult. More

by robkuta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you, Rob, for your feedback. We're pleased to hear that your work was completed on schedule and that you found our accommodations for waiting customers satisfactory. We understand your frustration with our calling system and the difficulty in reaching a person. We are actively working to improve our communication processes to ensure our guests can easily connect with our team. We appreciate your patience and will take your feedback into consideration as we strive to enhance our customer service. Cheers :)

February 19, 2025

Fast and excellent service whenever I get my car for an oil change or any service I needed. And I like that they have valet service while I’m at work. More

by G’net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Willar
Feb 21, 2025 -

Rose City Ford Sales responded

We're so glad to hear you've consistently had fast and excellent service! We strive to make every visit as convenient as possible, and we're delighted you appreciate the valet service. Thank you for your kind words and for choosing Rose City Ford. Cheers :)

February 18, 2025

Rob Primeau is an exceptional service manager appreciate his honesty and integrity explains everything in detail always polite exceptional service. Rob is the only reason my family attends this dealership t More

by bawden444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Primeau
Feb 21, 2025 -

Rose City Ford Sales responded

Thank you for this wonderful review! We're thrilled to hear about your positive experiences with Rob. He's a valuable member of our team, and we appreciate you recognizing his dedication to honest and thorough service. We'll be sure to share your compliments with him. Cheers :)

February 14, 2025

We received amazing customer service from Mustafa and Rinaldo!! They went above and beyond to coordinate a duel sale transaction for my brother and I. Thanks guys, top notch! More

by Therese Graham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustafa Kachouri and Ronaldo Baho
Feb 18, 2025 -

Rose City Ford Sales responded

Thank you, Therese, for the wonderful review! We're thrilled to hear that Mustafa and Ronaldo provided you and your brother with top-notch service. We pride ourselves on going the extra mile for our guests, and we'll be sure to share your compliments with them. We appreciate your business! Cheers :)

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