Richmond Subaru

Purchase I liked doing business with Andre. He was friendly and helpful. He followed up and called me the next day after the purchase. The price was fair too. I liked doing business with Andre. He was friendly and helpful. He followed up and called me the next day after the purchase. The price was fair too. More

Great experience buying with Andrei Shadrin! This week I bought a 2009 Honda Fit from Andrei at Richmond Subaru. The experience was fantastic. Andrei and I took the car on an extensive test d This week I bought a 2009 Honda Fit from Andrei at Richmond Subaru. The experience was fantastic. Andrei and I took the car on an extensive test drive, and he was really knowledgable about the car even though it was a used model from a different brand. He was extremely friendly and we had great conversation throughout the deal. Once we got down to negotiation, things moved very quickly and fairly. We got on the same page about what it was that I wanted to talk about (out the door price, including any fees). There were some delays the next morning when I came to pick up the car, but it was completely understandable. I had gotten there before the sales side was officially open, and they had to call someone in to finish the insurance and registration. Would definitely buy from Andrei again! More

Very happy with everything I was contacted immediately upon sending an email inquiring about the vehicle. The follow-up conversations and negotiations was extremely reliable an I was contacted immediately upon sending an email inquiring about the vehicle. The follow-up conversations and negotiations was extremely reliable and I was very happy with the whole experience. I knew the vehicle I wanted and the package I wanted with it (top of the line!) I purchased this vehicle over the phone and via text. That is how confident I was in the salesman (whom I had not met) and the dealership. I was dealt with in a professional, friendly and courteous manner during this process and when I went to pick up the car the purchasing process was simple and straightforward. More

Simple Easy Happy I was interested in one special vehicle, and that guys have one. I came to check it and I found what I want. Because they gave me the fastest service I was interested in one special vehicle, and that guys have one. I came to check it and I found what I want. Because they gave me the fastest service, all answers on my questions, few test drives, and even more. And they have good Starbucks Coffee. More

Poor Attitude Been here twice, both times walked in to the dealership, no greetings form anyone. The employee has poor attitude, maybe due to my age? Thinking I ca Been here twice, both times walked in to the dealership, no greetings form anyone. The employee has poor attitude, maybe due to my age? Thinking I can not afford a car? Doesn't matter. Talked to us while still chewing food form his lunch or snack. Test drove, he had lack of knowledge about the car. Had really bad experience. Liked the car but will not buy it from him nor this dealership. More

Made the right choice! Professional, informative & friendly staff. No sales pressure. Attention to detail . Patient & accommodating to customer. Availability of on site ins Professional, informative & friendly staff. No sales pressure. Attention to detail . Patient & accommodating to customer. Availability of on site insurance a very convenient service. Lot size a little small for customer parking. Overall 2 thumbs up !! More

Horrible purchase and service Bought my brand new Impreza a month ago they didn't properly do a pre delivery inspection told them the stereo wasn't working properly they still deli Bought my brand new Impreza a month ago they didn't properly do a pre delivery inspection told them the stereo wasn't working properly they still delivered the vehicle with it broken made me wait two weeks to get it fixed the blower on my heater is broken they screwed me around there and I'm having problems with the handling on my car and I find out they didn't do a wheel alignment on the vehicle which Subaru states to be a part of the pre delivery inspection the manager and owner just don't seem to really care kinda rude and caught the service manager Robin Lieing to the owner while on a conference call More

Great Customer Service Excellent customer service and willingness to work with me to find something that works. Called at night had the deal done painlessly the next aftern Excellent customer service and willingness to work with me to find something that works. Called at night had the deal done painlessly the next afternoon. Down to earth, friendly and no xx. Prompt responses. So far so good. Looking forward to a solid long term relationship with the guys. More

Exceptional Customer Service My experience from Richmond Subaru has been, by far, the best vehicle purchasing experience I have ever had. Jacky Cho and Scott Conrad were exception My experience from Richmond Subaru has been, by far, the best vehicle purchasing experience I have ever had. Jacky Cho and Scott Conrad were exceptional in their customer service and should be commended for their efforts. Not only were they extremely competitive in offering an amazing value for the 2015 XV Crosstrek compared to other dealerships, but Scott generously provided a complimentary cut and polish for some minor scratches found on the vehicle upon inspection at delivery. Scott, the sales manager, seemed to sincerely try his best to ensure our satisfaction throughout the entire purchase and delivery experience. This dealership also offers free car washes and parking for my vehicle/transport to the airport when I leave on vacation. It is these small details which set it apart from all the rest and defines what excellent customer care and relations is about. Highly recommended. More

Impressive Customer Care. Recently, we purchased our first Subaru. Thanks to the amazing staff at the Richmond Subaru and extensive knowledge and expediency facilitated our fin Recently, we purchased our first Subaru. Thanks to the amazing staff at the Richmond Subaru and extensive knowledge and expediency facilitated our final purchase. They value their customer. Our experience was smooth and satisfying. We felt welcomed and important during our visits to the showroom. The XV CROSSTREK had all the features that we were looking for in a compact car. We will not hesitate to recommend this dealership! More