Richmond Subaru

Our 1st Subaru In the market for a new vehicle since late summer of 2016 but still had not found anything we both loved. We had a very definite idea of our ideal pr In the market for a new vehicle since late summer of 2016 but still had not found anything we both loved. We had a very definite idea of our ideal price range and what we were looking for in a vehicle. On our very first visit to Richmond Subaru and being introduced to Joe Liu who provided us with his excellent customer service and information, we were able to decide and complete our purchase of a brand new 2016 Subaru Crosstrek and drive home with a new car before the end of the day. This is our 1st Subaru. We sincerely hope our Subaru relationship will be a long and happy one. Joe Liu definitely made our 1st visit to Richmond Subaru memorable. Definitely would recommend Joe to our friends and family for any vehicle purchase. Despite a language barrier at times, Joe made sure that we all understood everything clearly. At the end of the day, we all had smiles on our faces and everyone ended the day happy! More

Pleasant to deal with. Austin is knowledgeable about the vehicle we were looking at and was patient answering our questions. He's been helpful with accessories we want and Austin is knowledgeable about the vehicle we were looking at and was patient answering our questions. He's been helpful with accessories we want and will recommend him or this dealership to others looking for a Subaru vehicle. Just had the vehicle for a day so cannot comment on after sales service. More

Best Subaru dealership in the lower mainland This is my 2nd time around buying a vehicle from this location. After shopping around other dealerships I ultimately went back to this one due to thei This is my 2nd time around buying a vehicle from this location. After shopping around other dealerships I ultimately went back to this one due to their level of customer service. They were great at addressing all my questions and were not pushy at all. I didn't care too much for their insurance girl. Their Finance guy fraser was nice. My sales advisor (Brandon) was very thorough at explaining all the features of the vehicle I chose. He was there from start to finish and extremely pleasant to deal with. Highly recommend! Dan is a great manager. Both Dan and Brandon were very personable and understanding of what I was looking for, at the price I was looking for. If ever I need to purchase a vehicle again, I wouldn't even waste my time with other dealerships...I'd go straight to this one! More

Excellent experience buying my new Subaru Ben ensured that I had a positive experience here at Richmond Subaru. He was very patient and answered all of the questions I had, which was a lot con Ben ensured that I had a positive experience here at Richmond Subaru. He was very patient and answered all of the questions I had, which was a lot considering this was my first car purchase! I won't hesitate to recommend Richmond Subaru. :) More

complete, unpressured experience Only cars in our price range were shown to us and the one we picked was explained in full detail. No pressure sales. Brandon took the time to set the Only cars in our price range were shown to us and the one we picked was explained in full detail. No pressure sales. Brandon took the time to set the car up to my needs and Fraser explained all the paperwork in details that I understood. Matt spent time with us also and introduced us to each employee we dealt with. More

Gave me the best price out of ALL the subaru dealerships Dealt with Edwin Slater. Genuinely a good guy, very knowledgeable with the WRX I purchased. Only 2 subaru dealerships allowed me test drives of the ve Dealt with Edwin Slater. Genuinely a good guy, very knowledgeable with the WRX I purchased. Only 2 subaru dealerships allowed me test drives of the vehicles and Edwin let me test drive one at Richmond Subaru without any questions asked. Negotiating was simple as he allowed me to directly deal with the General Manager, Dan. They promised me the lowest price; I did my research going to all the other Subaru's and found that their price was the lowest so I purchased the vehicle from them. My WRX was ordered from elsewhere and Edwin kept me updated the whole time until my vehicle arrived. Go find Edwin or Dan when you pay Richmond Subaru a visit, it will be worth your time. I recommend going to this dealership. (their service department is also rated the best out of all the local subaru's) More

A very positive experience Edwin Slater was friendly, helpful and thoroughly dealt with all the questions I had regarding different models. I chose the 2917 Forester and am del Edwin Slater was friendly, helpful and thoroughly dealt with all the questions I had regarding different models. I chose the 2917 Forester and am delighted with it. More

Fair Deal I just bought my third Outback from Richmond Subaru. Ben De Jesus was excellent to deal with and in the end I was given a very good price. I just bought my third Outback from Richmond Subaru. Ben De Jesus was excellent to deal with and in the end I was given a very good price. More

Positive Experience - Took the Stress Away This is the third new car I've bought, and my first Subaru, and it was the first time I felt like I got a really good deal, without any compromises fo This is the third new car I've bought, and my first Subaru, and it was the first time I felt like I got a really good deal, without any compromises for what I wanted. Before I went to a dealership I did all my research and I knew exactly what I needed, what I was willing to pay for that. I had already dealt with another dealer, who had given me a great price, but just didn't leave me feeling very good. I went into Richmond Subaru in the off chance of seeing what they might be willing to do, but with very little hope. Wow, it was a completely difference experience. Jackie listened to what I wanted, and made no effort to upsell me, or add on additions I didn't need. The negotiation was an easy process, and they recognized my fair counter offer and the margin I was including for them. They then went out of their way to get the exact model and colour of car from well into the interior, despite their increased cost. This is a dealership that recognizes that the sale is the beginning of the relationship, not the end, and they're willing to take a hit so you're happy and going to come back to them for your service. More

positive, friendly Staff most helpful unlike Langley experience yesterday. Informative, not pushy. Test drive with Austin in the back much more useful than just driving Staff most helpful unlike Langley experience yesterday. Informative, not pushy. Test drive with Austin in the back much more useful than just driving by ourselves. More