Richmond Subaru

very good experience My dealings with Richmond Subaru couldn't have been better, very thorough and professional, my dealings with Edwin and Matt were quick and efficient a My dealings with Richmond Subaru couldn't have been better, very thorough and professional, my dealings with Edwin and Matt were quick and efficient and i would recommend calling them if you are looking for a car More

Unexpected Purchase I came in to test drive a couple of cars with a friend, wasn't planning on buying anything. Ben De Jesus, awesome salesman, offered me a great deal on I came in to test drive a couple of cars with a friend, wasn't planning on buying anything. Ben De Jesus, awesome salesman, offered me a great deal on the car I have always wanted. I ended up buying my first car that day and I am really glad I did. More

very good services I called ahead of my visit so that there will be someone to help me. The services team gave me numerous options. My wife and I have decided to purch I called ahead of my visit so that there will be someone to help me. The services team gave me numerous options. My wife and I have decided to purchase a new vehicle. More

"On the GO" Very busy staff every time during my visit--difficult for them to focus on me. New Sales Staff, not always on the same page, in answering one of my q Very busy staff every time during my visit--difficult for them to focus on me. New Sales Staff, not always on the same page, in answering one of my questions (Undercoating for example) PLeasant handshake from Service Tech on my way out with my new purchase. Stopped the car and shook my hand through the window. Give Alex a High Five from me!! Train the reception desk individual to deal with the person at their desk as the most important!! Rather than repeatedly take incoming phone calls and leave me standing/staring/waiting my turn to be looked after. This is a fundamental important issue! "Undercoating handled at the reception desk"--not this service desk. (Service informs me as I show up for my undercoating I have to determine this on my arrival--felt like a "gong show" to me). Departmentalize your business as required--however as a customer --smooth out my ride once I come through the dealership doors. I would be pleased to "share" with your Manager My entire 12 past years has been with Richmond Subaru--in excess of $15,000.00 in service work, same Outback --every Service etc--still a keen Outback owner--with my 2016 Pre-owned limited. that I drove off the lot. More

Our 1st Subaru In the market for a new vehicle since late summer of 2016 but still had not found anything we both loved. We had a very definite idea of our ideal pr In the market for a new vehicle since late summer of 2016 but still had not found anything we both loved. We had a very definite idea of our ideal price range and what we were looking for in a vehicle. On our very first visit to Richmond Subaru and being introduced to Joe Liu who provided us with his excellent customer service and information, we were able to decide and complete our purchase of a brand new 2016 Subaru Crosstrek and drive home with a new car before the end of the day. This is our 1st Subaru. We sincerely hope our Subaru relationship will be a long and happy one. Joe Liu definitely made our 1st visit to Richmond Subaru memorable. Definitely would recommend Joe to our friends and family for any vehicle purchase. Despite a language barrier at times, Joe made sure that we all understood everything clearly. At the end of the day, we all had smiles on our faces and everyone ended the day happy! More

Pleasant to deal with. Austin is knowledgeable about the vehicle we were looking at and was patient answering our questions. He's been helpful with accessories we want and Austin is knowledgeable about the vehicle we were looking at and was patient answering our questions. He's been helpful with accessories we want and will recommend him or this dealership to others looking for a Subaru vehicle. Just had the vehicle for a day so cannot comment on after sales service. More

Excellent experience buying my new Subaru Ben ensured that I had a positive experience here at Richmond Subaru. He was very patient and answered all of the questions I had, which was a lot con Ben ensured that I had a positive experience here at Richmond Subaru. He was very patient and answered all of the questions I had, which was a lot considering this was my first car purchase! I won't hesitate to recommend Richmond Subaru. :) More

Best Subaru dealership in the lower mainland This is my 2nd time around buying a vehicle from this location. After shopping around other dealerships I ultimately went back to this one due to thei This is my 2nd time around buying a vehicle from this location. After shopping around other dealerships I ultimately went back to this one due to their level of customer service. They were great at addressing all my questions and were not pushy at all. I didn't care too much for their insurance girl. Their Finance guy fraser was nice. My sales advisor (Brandon) was very thorough at explaining all the features of the vehicle I chose. He was there from start to finish and extremely pleasant to deal with. Highly recommend! Dan is a great manager. Both Dan and Brandon were very personable and understanding of what I was looking for, at the price I was looking for. If ever I need to purchase a vehicle again, I wouldn't even waste my time with other dealerships...I'd go straight to this one! More

Gave me the best price out of ALL the subaru dealerships Dealt with Edwin Slater. Genuinely a good guy, very knowledgeable with the WRX I purchased. Only 2 subaru dealerships allowed me test drives of the ve Dealt with Edwin Slater. Genuinely a good guy, very knowledgeable with the WRX I purchased. Only 2 subaru dealerships allowed me test drives of the vehicles and Edwin let me test drive one at Richmond Subaru without any questions asked. Negotiating was simple as he allowed me to directly deal with the General Manager, Dan. They promised me the lowest price; I did my research going to all the other Subaru's and found that their price was the lowest so I purchased the vehicle from them. My WRX was ordered from elsewhere and Edwin kept me updated the whole time until my vehicle arrived. Go find Edwin or Dan when you pay Richmond Subaru a visit, it will be worth your time. I recommend going to this dealership. (their service department is also rated the best out of all the local subaru's) More

complete, unpressured experience Only cars in our price range were shown to us and the one we picked was explained in full detail. No pressure sales. Brandon took the time to set the Only cars in our price range were shown to us and the one we picked was explained in full detail. No pressure sales. Brandon took the time to set the car up to my needs and Fraser explained all the paperwork in details that I understood. Matt spent time with us also and introduced us to each employee we dealt with. More