Richmond Hyundai

Valued as Customer - Great Service Going on five years of ownership of my Hyundai Equus - purchased and continually serviced by OpenRoad Hyundai in Richmond, I definitely feel valued as Going on five years of ownership of my Hyundai Equus - purchased and continually serviced by OpenRoad Hyundai in Richmond, I definitely feel valued as a customer and have always received excellent service. Appointments were always scheduled at my convenience and services were performed to specifications with excellent feedback on specific issues to be assessed and diagnosed. This is a dealership worthy of commendation and trustworthiness. More

Great service. Every time. Brought in my Elantra for its regular servicing a few weeks ago. As usual: great service and a suggestion to get new tyres, which I decided to do. A n Brought in my Elantra for its regular servicing a few weeks ago. As usual: great service and a suggestion to get new tyres, which I decided to do. A new appointment for a few days later and again, on time, at the right price and with the courtesy and attention to detail that makes a difference. Excellent dealership and great service department! More

received good service I had a check engine light come on, and I took it. They found that it required a part, (purge valve). Appointment was made, and part installed. At I had a check engine light come on, and I took it. They found that it required a part, (purge valve). Appointment was made, and part installed. At the same time the vehicle was washed and vacuumed. It was ready at the stated time. My wife and I were quite happy with everything! More

Tucson I came in to the dealership on the weekend to test drive the Tusson. nice ride- quiet, smooth and responsive. will look into other competitors of cour I came in to the dealership on the weekend to test drive the Tusson. nice ride- quiet, smooth and responsive. will look into other competitors of course for the apples to apples comparison. More

Great customer service Discovered an issue with the fuel door on my new Elantra GT. Was able to get a lunchtime appointment 2 days after calling. The problem was located and Discovered an issue with the fuel door on my new Elantra GT. Was able to get a lunchtime appointment 2 days after calling. The problem was located and a part was ordered. I was informed of what transpired with my car and then my car was returned to me freshly washed. While waiting in the comfortable lounge there was complimentary coffee and other hot beverages. More

Great Team to get the Job done Timely & satisfied with work. Attention to details is great. Love the Hand carwash. Looks Brand New again. Thanks. Job well done. See you guy Timely & satisfied with work. Attention to details is great. Love the Hand carwash. Looks Brand New again. Thanks. Job well done. See you guys again on next service visit. More

Excellent Dealership service We purchased vehicle 2009 and have always had great service every time we had the vehicle serviced, always friendly, helpful and knowledgeable. In the We purchased vehicle 2009 and have always had great service every time we had the vehicle serviced, always friendly, helpful and knowledgeable. In the future we are thinking of buying a newer model, and because the exceptional service we will definitly return to this location. A pleasure do business with you. More

Makes a car shopping experience a good one We were looking for a new car and had our eye on the Santa Fe XL so dropped in for a visit at OpenRoad Hyundai in the auto-mall. We were greeted by We were looking for a new car and had our eye on the Santa Fe XL so dropped in for a visit at OpenRoad Hyundai in the auto-mall. We were greeted by Dee and from the beginning, she's done an amazing job following up and showing the care behind closing a sale. From the small gestures of making us feel welcomed in the dealership, to the continuous follow-up during (and after) the sale, she made the shopping experience a good one. Was willing to negotiate on price when we showed other offers and ensure that the deal got closed with her considering that she put in the work for it. Met the sales manager once and was not approached again even after bumping into him at the coffee machine at the lounge (awkward), but all else was handled well. More

Excellent Dealership Service Experience Our 2011 Elantra needed warranty services recently, services from phone appointment, email reminder, receptionist and technician were professional, fr Our 2011 Elantra needed warranty services recently, services from phone appointment, email reminder, receptionist and technician were professional, friendly, effiecient and excellent! So glad I bought the car from Hyundai Richmond. More

AMAZING CUSTOMER SERVICE!!!!!! Bought a 2014 Sonata last fall. Staff was excellent, friendly and not at all pushy. Open road held a "Get to know Your Car" session which was informa Bought a 2014 Sonata last fall. Staff was excellent, friendly and not at all pushy. Open road held a "Get to know Your Car" session which was informative and excellent as were the refreshments provided. All the staff present were very friendly, knowledgeable, and able to answer all questions. Got a recall notice several months later and went to the dealer and got it fixed the same day the notice arrived!! If you are looking for first rate, friendly service this is the best place I've ever been to!! More