Richmond Hyundai

On the 1-5 scale of options, Zero (0) doesn’t appear to be an option and it definitely should be an option for this dealership be an option and it definitely should be an option for this dealership More

I bought my car through Quentin. He was very knowledgeable about the Kona, and he was personable without being pushy. He spent a lot of time with us. Evy helped me get the right warr He was very knowledgeable about the Kona, and he was personable without being pushy. He spent a lot of time with us. Evy helped me get the right warranty and also very personable and professional. I am confident with my purchase and the customer service was excellent. More

Whatever you do, do NOT buy the expensive extended warranty with the promise of a claims-free discount at the end. After 7 years, I got a battery boost, thinking this was covered on the original warra warranty with the promise of a claims-free discount at the end. After 7 years, I got a battery boost, thinking this was covered on the original warranty. Nope. $2400 lost. Hyundai Canada were terrible. Hard to get a response. Just boilerplate. More

Took my car to Openroad Hyundai in October of 2023 to have an issue with the rain sensing wipers. They found that the sensing pad that is stuck on the windshield was starting to come away from the glass. have an issue with the rain sensing wipers. They found that the sensing pad that is stuck on the windshield was starting to come away from the glass. Asked if they could order a replacement and they said they would. Called in January of 2024 to see if they had it yet and was told nothing had arrived. Called Jim Pattison Hyundai to see if they had a replacement pad and had the pad 2 days later. Seems that Openroad is not interested in helping customers out. I'll be dealing with Jim Pattison Hyundai going forward. More

Quentin Fong is extremely rude using abusive language to ask the customer to make the deal at the day, and also constantly calling asking for the deposit. He even said "What's gonna change if you put the de ask the customer to make the deal at the day, and also constantly calling asking for the deposit. He even said "What's gonna change if you put the deposit?", which is certainly not an appropriate attitude towards the customers. More

My advisor Ilya was very professional and my experience with him was excellent. recommend him. with him was excellent. recommend him. More

Worst Hyundai dealership in auto mall, rude service team who have zero knowledge on how to fix issues, their repair costs are crazy high compared to other repair shops. They have a tendency to blame the cus who have zero knowledge on how to fix issues, their repair costs are crazy high compared to other repair shops. They have a tendency to blame the customer instead of their people repairing the car. I had an issue with a new Hyundai vehicle, was a headache to get it fixed and the issue came back couple months after it was fixed. I have to pay 200$ again to have the diagnostics done. I talked to the manager about the rude behavior of the service department front desk person and he showed me his own attitude trying to say it’s not their fault. There is no concept of customer service at this dealership. I would suggest everyone to stay away from this dealership and try other Hyundai dealerships in Vancouver. More

Easy to book appointment online. ..staff are helpful and vehicle updates are given promptly through text messaging. ..staff are helpful and vehicle updates are given promptly through text messaging. More

Richmond OpenRoad Hyundai gave me a very good service and I would highly recommend it. The service department is awesome. I would highly recommend it. The service department is awesome. More

understanding and helpfully and keep me feel safe to drive in the street and I like travel with my car. drive in the street and I like travel with my car. More