Richmond Hill Toyota

My recent encounter with Toyota Richmond Hill has left me disgusted. Initially, I visited the dealership for an oil change and to address a transmission oil leak, during which the dealership service advisor disgusted. Initially, I visited the dealership for an oil change and to address a transmission oil leak, during which the dealership service advisor Ronald Cheung indicated that certain parts would require replacement. I have always done my maintenance and oil changes from Toyota Richmond Hill on my 2018 Toyota Highlander. Seeking a second opinion, I consulted a mechanic who unveiled a shocking discovery: that my splash shield under my car was missing which had led to corrosion on my transmission parts under my car. Considering I have always been to Richmond Hill Toyota they had misplaced my splash shield at some point and even during a previous maintenance check which we pay high dollars for they had never mentioned it was missing. This is unacceptable and this is what led to my transmission oil leak. For a vehicle with only 95,000 kilometers on the odometer this should have never happened. However, the negligence displayed by the dealership has left me disappointed and questioning their integrity. Rather than owning up to their errors, they attempted to cover-up their mistake by adding a new splash shield and then their assistant service manager Jeffrey Lane confronted me by saying that I am confused, even though I had pictures to prove it had no splash shield and to my surprise it magically appeared. Despite my concerns, the service manager, Daniel Kozak, presented a timeline that conveniently overlooked the issues I raised. When I requested security footage to see exactly what happened inside the garage and who magically replaced the splash shield, it was not provided and was covered up by Ronald Cheung, Jeffrey Lane and Daniel Kozak. My recent experience with Toyota Richmond Hill was horrible. They cover up their mistakes, their maintenance checks are all just a money-making scheme because if it was done properly I would have been told during one of these checks that my splash shield is missing and could cause issues. The worst thing is they are liars and coverup their errors and say the customer is wrong instead of accepting their mistakes. Beware of Richmond Hill Toyota they are frauds and scammers and completely unreliable. Dealership sent an automated message that they will contact me about my experience, its been more than 3 week no response or efforts made. Also my friend lost his 2 highlander 3 times and after all this hassle he moved away from Toyota altogether as its not worth it. More

Poor service, I had a very bad experience with oil change. Kiran uchil from the service department asked me to give him a good review which is very cheap. I will never recommend this Toyota dealership change. Kiran uchil from the service department asked me to give him a good review which is very cheap. I will never recommend this Toyota dealership for oil change. Zero customer service, I will never come back to this dealership More

IGOR SAPOJNIKOV is a great professional sales person. The service is the worst I ever had experience with: Horrible unprofessional service. 2022 Highlander had a external water leak from rain & carw The service is the worst I ever had experience with: Horrible unprofessional service. 2022 Highlander had a external water leak from rain & carwash thue roof rail. after fixing, they forgot to put back sunroof rubber seal, has to come back and been told that I have to book another appointment. Completely ridiculous. More

My husband and I met with Kris Singh. He was excellent to deal with throughout all the phases of the transaction. He is very knowledgable about the vehicles and able to make recommendatio He was excellent to deal with throughout all the phases of the transaction. He is very knowledgable about the vehicles and able to make recommendations. He was very pleasant and accommodating with both my husband and I as he patiently answered our questions. I would highly rrecommend Kris Singh at Richmond Hill Toyota. Naomi & Garry Lambright More

Brad Scherer handled the service on my Rav 4 and as usual did an excellent job. He has been my advisor for many years and is always so helpful and friendly. I know that I will always be fully satisfied with did an excellent job. He has been my advisor for many years and is always so helpful and friendly. I know that I will always be fully satisfied with the service while Brad is my advisor. He always explains what needs to be done and keeps me posted on the progress. More

Bruce has been my trusted salesman for many years. I have purchased 4 Toyotas from him and he always provides excellent advice and service. He is very knowledgeable about all the different models and I have purchased 4 Toyotas from him and he always provides excellent advice and service. He is very knowledgeable about all the different models and gives a detailed explanation for the various models I am considering. He is very patient and takes the time to make sure I am fully informed about my purchase. He is very friendly and I always look forward to chatting with him. I am totally satisfied with his work. More

Amazing experience and a Great customer service! Igor Sapojnikov is the best sales representative I’ve ever met. I am impressed by his high professionalism and friendly attitude. He knows what you n Igor Sapojnikov is the best sales representative I’ve ever met. I am impressed by his high professionalism and friendly attitude. He knows what you need and offers more than you expected. Thank you Igor for a great job ! I would refer everybody to him. More

Brad Scherer has been my service advisor since I bought my first Toyota in 2006. He is always helpful and takes time to explain the maintenance work required and recommendations. my first Toyota in 2006. He is always helpful and takes time to explain the maintenance work required and recommendations. More

I called the dealership regarding purchasing and installing all season tires, I had received a quote from a competitor but heard about their price match guarantee. I spoke with their parts departme installing all season tires, I had received a quote from a competitor but heard about their price match guarantee. I spoke with their parts department this morning and was told they can’t match that. The difference is about $116. So they lost $1200 in business and any future business because of that. Furthermore I contacted Toyota head office regarding their misleading and fraudulent ads. More

We were pleased to be helped by Bruce. he was very helpful and informative. would and will recommend him to family and friends. Thanks for you're help Bruce. CB he was very helpful and informative. would and will recommend him to family and friends. Thanks for you're help Bruce. CB More