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Richmond Hill Toyota

Richmond Hill, ON

3.8
1,476 Reviews

11240 Yonge Street

Richmond Hill, ON

L4S 1K9

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1,476 Reviews of Richmond Hill Toyota

August 13, 2014

Great customer service I dealt with DJ at Richmond Hill Toyota. He was very professional and not high pressure. He was respectful. I would recommend asking for him at thi More

by test6971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 05, 2014

Customer irrespect and Unapproriate attitude I came the second time to this dealership to finalize the deal (corolla new) with my salesman, the salesman saw that I'm prepared and he figured to b More

by hbakhit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Ross
Aug 20, 2014 -

Richmond Hill Toyota responded

Hello, We are very sorry you feel your experience at our dealership could have been better. At Richmond Hill Toyota we strive to provide an experience that will not only leave the customer happy, but also one we can be proud of. We apologize that your time at our dealership did not meet this standard. Can we to put you in touch with management to discuss and resolve your concerns? Warmest, Richmond Hill Toyota Team

Jan 05, 2015 -

Richmond Hill Toyota responded

As most of us know, there are three sides to every story. One person's, the other person's and the truth. My side of this story is that this gentleman came in for a second visit and intent on making a purchase. Unfortunately, the offer that was submitted by this customer was well below the realm of possibility. The reason why I was introduced to the customer was to assist in educating him on pricing. I went as far as sharing dealership invoice pricing in an attempt to justify the fact that we were unable to meet his offer. Consequently, the customer became very difficult to communicate with, and the meeting did not end on a high note. This definitely wasn't due to a lack of care and professionalism. - Andrew Ross.

Jan 05, 2015 -

hbakhit responded

looks like this sales manager just woke up after the whole 5 months of me posting the review and remembered to respond. Wow. . Any way, one comment; can you please just respect the customer that pays your salary and make you earn a living and mention that you try to make a sale instead of saying " only reason is to educate customer about pricing". Gents , if you want to be educated about pricing pay a visit to Richmond hill toyota, they may humiliate you but guaranteed they will educate you.

July 31, 2014

Hassle Free Purchase Igor Sapojnikov made the new car buying experience easy and enjoyable. He was very patient in answering all of our questions and did not apply pressu More

by TGGR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
IGOR SAPOJNIKOV
July 24, 2014

Thank you for making a car byuing experience a breeze! Back in 2006, after visiting several Toyota Dealerships, we stopped at the Richmond Hill to speak with Igor and ended up not only leasing a Sienna, bu More

by igorkash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
IGOR SAPOJNIKOV
July 13, 2014

Toyota Corolla Purchase I've got the `Highlander` in 2012 and `Corolla S` yesterday. My salesperson was Igor Sapojnikov. I've never seen such a professional, polite and orga More

by vladimir74ru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
IGOR SAPOJNIKOV
July 07, 2014

Rav4 Purchase Both my wife and I were VERY pleased with the outstanding attention, service and thoroughness, of Bruce Potterton, in our purchase of a used 2010 Rav4 More

by marcbob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock MacKenzie, BRUCE POTTERTON, Brad Scherer
June 30, 2014

Appreciation from Nikolay Igor, I appreciate your help. You gave to me very useful information in a friendly manner. I would recommend you as a geat sales person to all my frie More

by nsosnin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
IGOR SAPOJNIKOV
June 27, 2014

great service I got great service and friendly sales man. all the info I needed to select the right car. quick delivery and good service on day of delivery t More

by raffy4x4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
IGOR SAPOJNIKOV
June 25, 2014

Good Experience The sales consultant (DJ Kona) and the business manager were very friendly and helpful. DJ provided us with all the required information on their avai More

by ssalekmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 25, 2014

Thanks Bradley Brown , You did great job for us Went to the Richmond Hill Toyota with my fiance, last month to compare what they had as we want to buy our first car in Canada. we already choose RAV4 More

by MattAshj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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