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Richmond Hill Toyota
Richmond Hill, ON
1,477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,477 Reviews of Richmond Hill Toyota
May 04, 2015
very good . this person is very good and very helpful in this business. he had provided a good service. Also he listed the benifit of Toyota and give us useful ad this person is very good and very helpful in this business. he had provided a good service. Also he listed the benifit of Toyota and give us useful advise. More
by jxu104
Employees Worked With
CLIVE CHEUNG
Helpful April 30, 2015
used car purchase Traded in a 06 Rav4 for a '11 Rav4 . Found the whole experience to be relaxed, honest , and straightforward. The salesman also was relaxed, straightfo Traded in a 06 Rav4 for a '11 Rav4 . Found the whole experience to be relaxed, honest , and straightforward. The salesman also was relaxed, straightforward and honest. Did not feel pressured at all. When picking up the vehicle it felt like it was new vehicle being delivered with all the extra care and assurances of roadside assistance , new tires, etc. Very nice experience, would recommend the dealer and the salesman. More
by blackrav4
Employees Worked With
DEREK GUO, Paul Stancer
April 30, 2015
Purchased 2013 rav 4 Our experience with Paul Stancer at Richmond hill Toyota was overall a good experience.. We purchase a 2013 RAV4. We in general do not like buying car Our experience with Paul Stancer at Richmond hill Toyota was overall a good experience.. We purchase a 2013 RAV4. We in general do not like buying cars! We have had 8 Toyotas over the years.... We are very happy with our new car, we enjoy the rav 4 we previously had camrys. We had some difficulty once the deal was finalized with the financial services manager dereck. We had already discussed the current interest rate with Paul and we were taken back with the offer of a lower rate? We had already decided to pay cash. We inquired about an addition to the bill of $199.00 for nitrogen but did not get an explanation from Derrick. Once we called paul it was explained to us but we felt that this charge should have been explained before we were charged for it. All was explained and sorted out for us and we were given a lovely cargo mat to compensate for any confusion and inconvenience. More
by G.W.
Employees Worked With
DEREK GUO, Paul Stancer
April 28, 2015
Dis-satisfied! I sent a complaint via email and left a voice-mail for the General Manager with no response. A trustworthy dealership would deal with a consumer comp I sent a complaint via email and left a voice-mail for the General Manager with no response. A trustworthy dealership would deal with a consumer complaint or concern immediately. An estimate was received for collision damage of roughly $4000 which was inflated by an hourly rate of $115. The damage was not that extensive as the repairs to the other vehicle were less than $1000. The Toyota Certified Collision Centre, "Assured" then advised that over and above their original estimate of roughly $4000 additional repairs of $1135 were required. The Consumer Protection Act only allows a repair facility to charge up to 10% of their original estimate and "Assured" advised the writer that the 10% ruling does not apply? Under the law, the final price of the goods or services cannot be more than 10 per cent over the original written estimate. I recommend shopping around for your vehicle servicing. More
by 4runnerguy
Employees Worked With
Joseph Cornacchia, ROCCO MORRA
April 26, 2015
An inviting experience. My wife and I just became proud owners of a new 2015 Pearl White Highlander and we would like to thank Igor Sapojnikov for living up to his title of M My wife and I just became proud owners of a new 2015 Pearl White Highlander and we would like to thank Igor Sapojnikov for living up to his title of Master Sales Representative by what can only be recognized as being the utmost in sales professionalism. To characterize our experience, Igor was both inviting and patient, and he easily worked with us as we wove our understanding of fair market value into the process. In this respect, Igor allowed us to feel as though the purchase was a collaboration rather than a battle. Thanks Igor. More
by Robert
Employees Worked With
IGOR SAPOJNIKOV
April 15, 2015
Highly recommend to other people Clive is very nice sales guy, always give you very useful suggestions. This time he gave me very good deal, I am very impressive by his professional s Clive is very nice sales guy, always give you very useful suggestions. This time he gave me very good deal, I am very impressive by his professional service. Highly recommended to other people who want good deal and professional service. More
by Michael
Employees Worked With
CLIVE CHEUNG
April 15, 2015
Awesome experience purchasing a new car with Clive Cheung My wife and I just picked up our new Venza from Clive at Richmond Hill Honda. His product knowledge is very impressive and he helped us with various s My wife and I just picked up our new Venza from Clive at Richmond Hill Honda. His product knowledge is very impressive and he helped us with various scenarios of whether to lease or finance. He recommended us to take advantage of the incentive and lease rates. Will do business again with Clive and highly recommend to my family and friends! More
by unclerain
Employees Worked With
CLIVE CHEUNG
April 14, 2015
very helpful The staff was very helpful when it came to purchasing my first vehicle. Brian was very informative and helped me address the concerns. I would definit The staff was very helpful when it came to purchasing my first vehicle. Brian was very informative and helped me address the concerns. I would definitely consider Richmond hill Toyota when purchasing a new car in the future. More
by Vanessa Patterson
Employees Worked With
BRIAN GOULD
April 09, 2015
Horrible Customer Service STAY AWAY from the Service Dept. I am a loyal Toyota customer that deals primarily with the Aurora Dealership. I scheduled an oil change appointment a STAY AWAY from the Service Dept. I am a loyal Toyota customer that deals primarily with the Aurora Dealership. I scheduled an oil change appointment at the Richmond Hill Toyota and experienced the worst customer service. I felt as if I was imposing on the staff when I drove into the service bay and was ignored by all four staff that were stationed behind their terminals. Not a very good first impression. The car was serviced and than the "up sell" began. I was informed that there were a couple of major issues that required immediate attention. I explained that I did not have a lot of time today and could come back. The staff person assured me that he would put a rush on the replacement of a drive belt and steering belt which would take another 45 mins. Thankfully I did not agree to any other services! The original appointment was for 2:15 pm for an oil change. I left the shop at 5 pm. There were no updates about being delayed. I feel that the "up sell" was a deliberate ploy to keep me hostage under the guise of a quick install time. Not impressed! The other pain point is being charged twice for a rear wiper blade. When I asked for an explanation, I was informed that there are two pieces to the rear blade. Both part numbers were the same on the receipt and unless I am mistaken, there is only one rear wiper on a Toyota Highlander. Again, no through follow up with a customer question. I will NEVER return to this dealership. Ironically, the website states "Richmond Hill Toyota offers a friendly environment, attractive financing options, tons of great cars and above all a customer service experience that is second to none!" I agree with the last word "none" as I experienced no customer service that is assumed with the Toyota brand. More
by Gui
Employees Worked With
I have no idea. No one introduced themselves
April 08, 2015
Sienna Toyota Visit on April 2015 It has been a great experience and pleasure dealing with Paul Stancer and his team. We were greeted warmly by the receptionist and later on by Paul. P It has been a great experience and pleasure dealing with Paul Stancer and his team. We were greeted warmly by the receptionist and later on by Paul. Paul is very honest, experienced, and friendly to deal with. Even the managers and the finance officers were very nice. Another name worth mentioning is Eric, (Paul's co-worker) has been very helpful too. Overall it was a very good experience and we highly recommend Paul and his team. Keep up the good work guys! More
by Bunny
Employees Worked With
Paul Stancer
