Richmond Hill Subaru

Alex, the manager, is very professional in guiding us the vehicle purchase. He is not pushy and upselling. The pick up process is smooth and in detail. For sure we will have Alex help us in our next vehic vehicle purchase. He is not pushy and upselling. The pick up process is smooth and in detail. For sure we will have Alex help us in our next vehicle purchase in future. More

Very friendly and informative service. John Paul was a very professional salesperson and left me feeling assured that all my driving needs were being met. John Paul was a very professional salesperson and left me feeling assured that all my driving needs were being met. More

I am so excited about my BRAND NEW SUBARU OUTBACK. After 40 years, I am driving my dream car. Subaru vehicles are versatile, reliable and have added so many luxurious features. (That took me no tim After 40 years, I am driving my dream car. Subaru vehicles are versatile, reliable and have added so many luxurious features. (That took me no time to get used to) Finding a dealer was much more of a challenge. After going to 6 dealers, I finally found the best one, "Richmond Hill Subaru" They were the only dealer that actually listened to what I wanted and did everything possible to fulfill my requests. From the moment I walked into "Richmond Hill Subaru" I felt comfortable and respected as a customer. Every employee was professional, knowledgeable and really listened to my preferences. All my questions were promptly answered and options were offered. My specific dealings with Steve, Ariela and Mo were seamless, trustworthy and fun. I commend "Richmond Hill Subaru" for maintaining integrity, authenticity and great respect for their customers. Thank you so much for making my experience over the top memorable and keeping old fashioned values in today's ever changing world. More

had great experience doin buisness with the dealership all over the phone and online made it really easy to purchase my new to me wheels all over the phone and online made it really easy to purchase my new to me wheels More

Yesterday we said goodbye to our beloved 2013 Subaru Forester after she had given us 11 years of reliable service after over 252,222 km. Very sad to see her go. And then we took delivery of our new 202 Forester after she had given us 11 years of reliable service after over 252,222 km. Very sad to see her go. And then we took delivery of our new 2023 Subaru Forester Wilderness (Autumn Green). This is in fact our 3rd Subaru Forester taken from the same dealership. Thank you Mr Alex Kam for providing us with professional and superb service! More

I want to share my experience of buying a Subaru outback at Richmond hill Subaru dealership . The entire process of buying a car is built as comfortable as possible for the buyer: the opportunity to submit at Richmond hill Subaru dealership . The entire process of buying a car is built as comfortable as possible for the buyer: the opportunity to submit an application for finance on the website, ask questions regarding the car and the terms of purchase by phone or email, test drive, delivery of the car. I especially want to commend the help of manager Andrew. An excellent specialist, an expert in all the details of Subaru cars, he was always in touch answering all my questions. Thanks to his professionalism and desire to help, I very quickly made my choice, understood the functionality of the car, and received a sufficient amount of information on its operation. I also very positively evaluate the work of the financial managers, which explained in details and helped to select the most favorable financing conditions. All of the above left a good impression of cooperation with the dealership and made the purchase an easy, pleasant and confident process. Thanks guys, I hope to see you at the scheduled technical revision! More

It a great experience with this dealership. Staff are great and helpful. Specially Chris,he was able to guide us until the end and deliver the 2024 Forester to our home. I would recommend this Staff are great and helpful. Specially Chris,he was able to guide us until the end and deliver the 2024 Forester to our home. I would recommend this dealership for their great work giving good service to the customer. More

This dealership was the only Subaru dealership in Toronto area that were willing to accommodate the short turn around I needed for a SUV. I needed towing package added and vehicle ready in 3 days. They pic area that were willing to accommodate the short turn around I needed for a SUV. I needed towing package added and vehicle ready in 3 days. They picked me up in Etobicoke and I was on my way in hours on the third day. They were professional and very courteous. Michael February followed up in a timely manner after purchase and always was very informative and professional. Over all we had an excellent experience from this dealership and would purchase another vehicle from them. More

I had an excellent experience with your dealership and would highly recommend you guys to everyone. would highly recommend you guys to everyone. More

I recently had a poor experience with Richmond Hill Subaru: The dealership includes a slew of mandatory extras such as protection plans, etching, and wheel locks, regardless of whether I wanted them Subaru: The dealership includes a slew of mandatory extras such as protection plans, etching, and wheel locks, regardless of whether I wanted them or not. When I informed the sales person I wanted to opt out of these unnecessary add-ons, the salesperson was reluctant to comply, citing the need to "discuss with his manager" before making any adjustments. This lack of autonomy and transparency left a sour taste in my mouth, The salesperson also displayed a shocking lack of professionalism by repeatedly ignoring my wife, who was the one actually purchasing the vehicle. Despite my insistence that the car was for her, not me, the salesperson continued to direct their attention towards me, disregarding her input. I tried to redirect their focus, but they continued to interact only with me. It's not me buying the car! There are plenty of other Subaru dealerships in Ontario, including a corporately owned one - there's little reason to come visit this location when there are several others in the area. More