Richmond Hill Hyundai

One Happy Lady Customer This dealership is amazing. My sales consultant Brek Bailey is an outstanding sales person. He listened to my concerns, wasn't pushy & went out of h This dealership is amazing. My sales consultant Brek Bailey is an outstanding sales person. He listened to my concerns, wasn't pushy & went out of his way to assist me in getting the car I wanted. Over the years I have bought other car makers but must say this is the first time I have felt so welcomed & respected not only by Brek but by all the staff there. I'm a now customer for life. More

Amazing Experienece Buying my first car is one of the most overwhelming experience I've had in my life. The problem is only compounded by the fact that I am purchasing a Buying my first car is one of the most overwhelming experience I've had in my life. The problem is only compounded by the fact that I am purchasing a used car instead of a new one. Luckily for me, I have met the most helpful and friendly dealer during my visit at this dealership. Stan Kofman is an outstanding dealer who tries his hardest to grant a satisfying experience for the customers. He patiently guided me through the steps of purchasing my first car while making sure that I am feeling comfortable at the dealership. I am grateful for his professionalism and his enthusiasm as he allowed me to make calm decisions. Keep up the good work Stan and I hope every customer he serves will be as satisfied as I am. More

Great dealership! We've now bought 5 new & used cars there. The sales group works with you on the sale to great lengths to make things right. The service dept is awesome! Proactive and always helpful. I've neve The sales group works with you on the sale to great lengths to make things right. The service dept is awesome! Proactive and always helpful. I've never experienced such a great service group in over 30 years of buying cars. More

Pre-owned vehicle had a major problem; you made it right. We purchased a preowned Toyota and a comprehensive warranty in July 2015; we discovered a heating/cooling problem in October, which was related to a We purchased a preowned Toyota and a comprehensive warranty in July 2015; we discovered a heating/cooling problem in October, which was related to a major electrical issue. Dave Dodds at Richmond Hill Hyundai facilitated complete repair at no extra charge. The vehicle was under repair over a two week period (which seemed quite long) however a courtesy car had been provided. Over that two week period, we did have some minor difficulties obtaining information about the status of the car; but in the end, the repair was completed and we are satisfied. It is somewhat disappointing that a vehicle with a history of heating and cooling issues (noted on service history) would be sold to us in good faith. More

Happy Customer I purchased my 2011 Sonata here new but had it serviced in Brantford since I live there. I have a great deal of problems with the automatic heating/ac I purchased my 2011 Sonata here new but had it serviced in Brantford since I live there. I have a great deal of problems with the automatic heating/ac system and the Brantford dealer could not fix it. As a matter of fact they said there was no problem. I phone Richmond Hill VP who was acting Service Manager (forget his name). He sent a driver and car to Brantford, picked up my Sonata and returned it to the dealer and left a loaner car. Our Sonata was returned 2 weeks later with the heater/cooling system finally fixed and my Sonata had a full tank of gas. To say that I was pleased with the service is certainly understated. More

BEWARE. Used car had undisclosed damage I almost bought a used Santa fe from this dealership in April. The sales rep agreed to show me the the servicing records before finalizing the deal. H I almost bought a used Santa fe from this dealership in April. The sales rep agreed to show me the the servicing records before finalizing the deal. However, she started making a number of excuses that they were unavailable. When they were provided I noticed they did not line up to the carproof report. I then figured out they were provided for the wrong vehicle. When the servicing records were provided for the right vehicle I noticed there were a few missing. When they did provide those missing records they showed the car had been damaged! I can't determine if they were highly incompetent or dishonest but either one is not what you would want in a dealership. The damage on the car had not been disclosed on the ad and I confirmed with the sales rep that the car had never been in an accident. The worst part of it was that they didn't understand why this was an issue. The used car manager called me and basically told me in a very rude way that I was being unreasonable for not wanting to close the deal after they had revealed this. I noticed that even a week afterwards the listing for the car still had not been updated to disclose the car was damaged. I would be very careful in dealing with this dealership!! More

"Amazing experience!" Josef Khoudatov was a very outgoing and accommodating salesman. Very thorough and helped me get everything I was looking for at a price I could affo Josef Khoudatov was a very outgoing and accommodating salesman. Very thorough and helped me get everything I was looking for at a price I could afford. Great no rush service and never felt pressured. I'll be sending people your way. Tatyana Gudkova very professional finance worker! Thank you very much!!! More

Incredible atmosphere and great staff. The staff (Brek Bailey - Salesperson), was amazing to deal with and very personable. He was very informative and listened to all my inquiries about th The staff (Brek Bailey - Salesperson), was amazing to deal with and very personable. He was very informative and listened to all my inquiries about the car I wanted to purchase. Never at any point did I feel pressured into something that I did not want. Everything that I had requested was met with great satisfaction. A truly pleasureable experience!!! More

Amazing experience! We purchased a car two weeks back. Right from the get go Brek open the doors and made us feel right at home. His customer service was awesome and made We purchased a car two weeks back. Right from the get go Brek open the doors and made us feel right at home. His customer service was awesome and made us leave with a smile on our face . He gave us a tour of the santa fe and made sure our little one was looked after. The whole process was smooth and dealing with the staff at Richmond Hill Hyundai was plesant. Their best interest is you. We were introduce to the Business Manager Tatyana who did an incredible job in giving us clear, conscise and relative info. Big hand to Richmond Hill Hyundai! More

Terry and Jack made my used car purchase enjoyable Never been to this dealership before but they had the car I was looking for, TERRY was very enthusiastic and very accommodating. He let us spend as Never been to this dealership before but they had the car I was looking for, TERRY was very enthusiastic and very accommodating. He let us spend as much time as we needed to check out and test drive the vehicle to our satisfaction. JACK was thorough with the financing paperwork and took care of all the vehicle prep as requested. I am very much enjoying the car and wanted to say good work to these gentleman (also putting up with two restless kids). - Jag Plaha - 2012 Genesis Sedan RSpec More