Richmond Hill Hyundai

Horrible Experience, Zero Customer Service First of all I was very stupid and did not read the sales contract line by line before signing - make sure you do that. When I realized there was almo First of all I was very stupid and did not read the sales contract line by line before signing - make sure you do that. When I realized there was almost 3,000.00 dollars on the bill that I was unsure about, I emailed Jeff and Tatyana and asked for an explanation of the charges - never a reply. I called Hyundai Canada and talked to several people but no one has ever called back to confirm what the charges are - just a lot of nonsense talk. They bought my previous lease out and that took 3 weeks and a lot of phone calls from me, ( Jeff promised to take care of it but it was actually Jack who finally helped me straighten it out). When I called Greg about it he acted like he had never heard of me. It is my first Hyundai and it will definitely be my last. More

Great guest experience We were very pleased with our experience at the dealership and especially with Greg. He was knowledgeable, trustworthy and actually listened to what We were very pleased with our experience at the dealership and especially with Greg. He was knowledgeable, trustworthy and actually listened to what we said. What next! We had planed on visiting a couple of other dealerships to compare, but both my wife and I felt we need not go any further. When we brought our vehicle into the dealership for the trade-in Brek was sharp enough to notice our Florida Sun Pass sticker and volunteer to remove it an replace it on our new vehicle. Attention to detail ... fabulous. They brought the fun back into purchasing a vehicle, a great guest experience. Gavin and Barton More

Excellent Customer Service. Greg Sipprell made our experience of purchasing a new car a very positive and straightforward one. His knowledge of the product as well as his friendl Greg Sipprell made our experience of purchasing a new car a very positive and straightforward one. His knowledge of the product as well as his friendly and honest negotiations left us with the feeling that we had been treated extremely well in an industry which is not always known for its customer service and satisfaction. We came away with a beautiful new vehicle and we are extremely satisfied with our customer service experience thanks to Greg. This is our second purchase through Greg and we will definitely look forward to dealing with him again in a few years for our next purchase. More

Best car ever bought After looking to buy an Elantra GT for several months, I finally came across a Hyundai dealership that was straight forward with no bull. I had a coup After looking to buy an Elantra GT for several months, I finally came across a Hyundai dealership that was straight forward with no bull. I had a couple of locations pull away the deal they offered. This is the 7th car purchase for me and it was becoming sickening. I had tried a few cars and this was the model I wanted.I almost gave up on Hyundai as being funny and weird in they way they do business. Thanks Brek for you professionalizim and help in making this happen.I can't wait everyday to go back and drive this car. More

Couldn't Be Happier We are so happy with our new car and the service we received! Thank you Greg Sipprell for dedicating so much time to ensure we got exactly what we wan We are so happy with our new car and the service we received! Thank you Greg Sipprell for dedicating so much time to ensure we got exactly what we wanted. More

GREAT NEW CAR I Wrote a full review on GOOGLE but all i can say is that i couldn't be more happier with my new and improved car especially when i use to buy old us I Wrote a full review on GOOGLE but all i can say is that i couldn't be more happier with my new and improved car especially when i use to buy old used cars. Greg and Tatiana were very helpful and i am grateful for all their hard work; they made me very confident that this car is right for me and they were right. I LOVE MY NEW CAR !!! More

Thank you! From my first visit to the dealership Greg was helpful, straight forward, and efficient. He made me feel confident that I would get exactly what I was From my first visit to the dealership Greg was helpful, straight forward, and efficient. He made me feel confident that I would get exactly what I was looking for as far as performance and price. Throughout the deal he made sure I was updated on the status of the vehicle and ensured a smooth and quick delivery. A competent, trustworthy employee with a 'get it done' attitude. More

Once again, great service! I was here for a regular maintenance review, but as always, everything went great! I was attended at the time I scheduled (actually I arrived 20min in I was here for a regular maintenance review, but as always, everything went great! I was attended at the time I scheduled (actually I arrived 20min in advance, but was attend when I arrived anyway) and the car was ready at the time it was promised to. That's why I only bring my car here for maintenance, even they are far away from where I live (my nearby dealer is awful). Will keep coming here! Thanks Reno for all! More

warranty satisfaction I had a battery breakdown and was unable to get the car to Richmond Hill Hyundai,so I had it serviced elsewhere.Besides the battery other issues were I had a battery breakdown and was unable to get the car to Richmond Hill Hyundai,so I had it serviced elsewhere.Besides the battery other issues were revealed and repaired.Several items were covered under my warranty so I advised the dealership about them.After some lengthy discussions regarding these matters,Richmond Hill Hyundai Issued a cheque for the warranty repairs.Other matters with my car were dealt with quickly as well.I recommend them highly. More

car under warranty,but need to charge me $55 if no issue Avoid this dealership. I was very very disappointed. I brought my wife's car because there was a noise from the left front tire and the service advise Avoid this dealership. I was very very disappointed. I brought my wife's car because there was a noise from the left front tire and the service adviser made it VERY clear to me that if his technicians didn't find any issues (that was not due because of regular wear and tear), he HAD to charge me $55.His technicians don't' work for free, then again who does. I had NO choice to agree to an "overpriced" oil change in order to verify the car. I felt I was scammed. Great way to start your morning at 7:45 AM and arguing with the service representative. The worst customer experience I have experienced any any dealership. My Jeep dealership NEVER charges me to check for noises or problems with my car. My advice Hyundai Richmond Hill : Please learn from JEEP dealership on what is considered an exceptional customer service, because, unfortunately, you are not even in the same ballpark. NOTE : The Fixed Operations Manager Alta Nourozifar was very pleasant but doesn't change the fact the entire customer service experience was extremely poor and I paid for an "unnecessary" oil change. Avoid this dealership. Unhappy Customer More