Richmond Hill Hyundai

My First Car About a year ago I purchased a brand new car from this dealership. Included in the deal was an installation for an after-market sunroof. To make a lon About a year ago I purchased a brand new car from this dealership. Included in the deal was an installation for an after-market sunroof. To make a long story short, the sunroof was malfunctioning. Led by Edgar Gutenburg, the service team of Brena, Brek, Renato, Greg (Tech), Scott (Parts), and others tried everything in their power to solve the problems. There was ups and downs and after the third failed attempt, former sales manager Ting got involved. He had given me his personal cell phone number along with a loaner car on the spot. The following day he coordinated with General Manager Jeff Copan and Service Manager Edgar Gutenberg to try and find a solution. Ultimately, Jeff wasted no time in standing behind his product and getting me out of a car that I was unsatisfied with and into a brand new car. He is a proper General Manager who makes his client always the number one priority. I do not want to give away any of the details but let me tell you when I say, I was GREATLY COMPENSATED for my hassles. Before they were able to finalize everything for the new car I had left for a two month vacation. During the entire time the new Sales Manager Maryrose Legere was in contact with my father. The day that I came back from vacation, I found myself behind the wheel of a brand new car. Right at 4:30pm I walked into the dealership and was instantly greeted by Jeff and Maryrose. They introduced me to the sales representative Nadia Ngo who would be taking care of the pre-delivery for the new car. It was truly a pleasure meeting a sales representative who enjoyed her job and was able to connect with her client. Overall friendly and humble sales team with quite the entertainment! When I came back to drop off some things for the old car, I was blown away when one of their managers Greg Sipprell alongside Brek Bailey aided me. Basically, I was in a rush and it was just before closing. I did not even have to move further than ten feet from my car for everything to be taken care of and I was off. Overall, if you are a respectful, patient, and understanding client then this dealership has turned a nightmare type of story into the best experience a kid could ever have while buying his first car... Also, the new receptionist is always a delight to speak with. Once again thank you so much to the entire Richmond Hill Hyundai Team! A special thank you to Jeff Copan. Future Lifetime Customer, - John More

Horrible Experience, Zero Customer Service First of all I was very stupid and did not read the sales contract line by line before signing - make sure you do that. When I realized there was almo First of all I was very stupid and did not read the sales contract line by line before signing - make sure you do that. When I realized there was almost 3,000.00 dollars on the bill that I was unsure about, I emailed Jeff and Tatyana and asked for an explanation of the charges - never a reply. I called Hyundai Canada and talked to several people but no one has ever called back to confirm what the charges are - just a lot of nonsense talk. They bought my previous lease out and that took 3 weeks and a lot of phone calls from me, ( Jeff promised to take care of it but it was actually Jack who finally helped me straighten it out). When I called Greg about it he acted like he had never heard of me. It is my first Hyundai and it will definitely be my last. More

Great guest experience We were very pleased with our experience at the dealership and especially with Greg. He was knowledgeable, trustworthy and actually listened to what We were very pleased with our experience at the dealership and especially with Greg. He was knowledgeable, trustworthy and actually listened to what we said. What next! We had planed on visiting a couple of other dealerships to compare, but both my wife and I felt we need not go any further. When we brought our vehicle into the dealership for the trade-in Brek was sharp enough to notice our Florida Sun Pass sticker and volunteer to remove it an replace it on our new vehicle. Attention to detail ... fabulous. They brought the fun back into purchasing a vehicle, a great guest experience. Gavin and Barton More

Excellent Customer Service. Greg Sipprell made our experience of purchasing a new car a very positive and straightforward one. His knowledge of the product as well as his friendl Greg Sipprell made our experience of purchasing a new car a very positive and straightforward one. His knowledge of the product as well as his friendly and honest negotiations left us with the feeling that we had been treated extremely well in an industry which is not always known for its customer service and satisfaction. We came away with a beautiful new vehicle and we are extremely satisfied with our customer service experience thanks to Greg. This is our second purchase through Greg and we will definitely look forward to dealing with him again in a few years for our next purchase. More

Best car ever bought After looking to buy an Elantra GT for several months, I finally came across a Hyundai dealership that was straight forward with no bull. I had a coup After looking to buy an Elantra GT for several months, I finally came across a Hyundai dealership that was straight forward with no bull. I had a couple of locations pull away the deal they offered. This is the 7th car purchase for me and it was becoming sickening. I had tried a few cars and this was the model I wanted.I almost gave up on Hyundai as being funny and weird in they way they do business. Thanks Brek for you professionalizim and help in making this happen.I can't wait everyday to go back and drive this car. More

Couldn't Be Happier We are so happy with our new car and the service we received! Thank you Greg Sipprell for dedicating so much time to ensure we got exactly what we wan We are so happy with our new car and the service we received! Thank you Greg Sipprell for dedicating so much time to ensure we got exactly what we wanted. More

GREAT NEW CAR I Wrote a full review on GOOGLE but all i can say is that i couldn't be more happier with my new and improved car especially when i use to buy old us I Wrote a full review on GOOGLE but all i can say is that i couldn't be more happier with my new and improved car especially when i use to buy old used cars. Greg and Tatiana were very helpful and i am grateful for all their hard work; they made me very confident that this car is right for me and they were right. I LOVE MY NEW CAR !!! More

Thank you! From my first visit to the dealership Greg was helpful, straight forward, and efficient. He made me feel confident that I would get exactly what I was From my first visit to the dealership Greg was helpful, straight forward, and efficient. He made me feel confident that I would get exactly what I was looking for as far as performance and price. Throughout the deal he made sure I was updated on the status of the vehicle and ensured a smooth and quick delivery. A competent, trustworthy employee with a 'get it done' attitude. More

Once again, great service! I was here for a regular maintenance review, but as always, everything went great! I was attended at the time I scheduled (actually I arrived 20min in I was here for a regular maintenance review, but as always, everything went great! I was attended at the time I scheduled (actually I arrived 20min in advance, but was attend when I arrived anyway) and the car was ready at the time it was promised to. That's why I only bring my car here for maintenance, even they are far away from where I live (my nearby dealer is awful). Will keep coming here! Thanks Reno for all! More

warranty satisfaction I had a battery breakdown and was unable to get the car to Richmond Hill Hyundai,so I had it serviced elsewhere.Besides the battery other issues were I had a battery breakdown and was unable to get the car to Richmond Hill Hyundai,so I had it serviced elsewhere.Besides the battery other issues were revealed and repaired.Several items were covered under my warranty so I advised the dealership about them.After some lengthy discussions regarding these matters,Richmond Hill Hyundai Issued a cheque for the warranty repairs.Other matters with my car were dealt with quickly as well.I recommend them highly. More