Renfrew Chrysler

Very satisfied customer!! I am a sales rep. working for an independent supplier in Calgary and have always had my vehicles leased by the company so therefore I have not had to I am a sales rep. working for an independent supplier in Calgary and have always had my vehicles leased by the company so therefore I have not had to purchase my own vehicle in many years. This year I decided I would purchase a vehicle and have always had a liking for the Dodge Ram. I was chatting on line with Amanda Kiejko and arrangements were made for me to test drive a few of the trucks. She was very helpful and for the short time that she has been there I found her to be quite knowledgeable, friendly and I thank her for all the help in securing a vehicle. I would also like to thank Katherine Chan in your finance department who made all the arrangements including registering my vehicle and was very pleasant to deal with. In closing if and when I am in the market for another vehicle will I deal with Renfrew...……..absolutely!! More

Highest price for Service in Calgary Do not get you vehicle serviced at Renfrew Chrysler Dodge Jeep Ram dealership in Calgary Alberta on Pumphouse road. Just before the whole lock down ha Do not get you vehicle serviced at Renfrew Chrysler Dodge Jeep Ram dealership in Calgary Alberta on Pumphouse road. Just before the whole lock down happened I took my 2018 RAM 3500 Longhorn Dually diesel truck to Renfrew Chrysler Dodge Jeep Ram Dealership to get a Oil charge, replace fuel filters, and have a tire pressure monitor replaced which was covered under warranty so no charge for that. I supplied all the filters, and oil so I should have been just charged labor. I was suggested that taking there piece of mind package would make it cheaper. Well when I got my bill it was over $360. Now I know everyone needs to make money, but that is ripping me off. The two fuel filters to replace would take less than 20mins to replace and then the oil change. Now I know diesels cost more in the way for parts because it takes 12 liters of oil and the fuel filters which was not supplied by them. I did some shopped around after and found that I could have got the service done for more than half of what they charged me. I have been taking my vehicles to Renfrew Chrysler Dodge Jeep Ram for over 11 years, and I will never take or suggest to anyone to have service done here ever. And please if you don't think they are over priced, call around for yourself and you will find out what I'm telling is true. For people that may not know this, it doesn't matter where you bought your Ram, Chrysler, Dodge, or Jeep from you can get the service done and any Chrysler dodge Jeep Ram Dealership in North America or as long as you keep your receipts and can get work done like oil changes anywhere. It is only warranty work that must be done at a dealership. Thank you for reading my experience that I had at Renfrew Chrysler Dodge Jeep Ram in Calgary Alberta where I hope my experience may save someone grief on spending more when they don't have to. More

Excellent Service The Service Dept. (in Particular Dean Alsen) was honest, direct and knowledgeable. On top of that, Dean and his team completed the work early, and rel The Service Dept. (in Particular Dean Alsen) was honest, direct and knowledgeable. On top of that, Dean and his team completed the work early, and relieved me of my stress. I can't thank them enough. This is not my first visit to this service center - and it wont be my last. I trust these folks with my vehicle, and would not take it elsewhere. Regards; Rick Adams More

Customer service training recommended! Sarah should not be dealing with the customer service department! She is rude, unhelpful, and very unprofessional ! How does she still have this job? Sarah should not be dealing with the customer service department! She is rude, unhelpful, and very unprofessional ! How does she still have this job? I feel so bad for the people that have to work with her and for the customers who have to deal with her. Don't forget to smile Sarah! Ps- We heard everything you said, the customer lounge isn't very far away. If you want to talk unprofessionally about your customers maybe you should whisper next time! More

Great customer service from the sales floor to the finance department. Joe and Stefan ensured that we had a great experience when we purchases our vehicle, and took the time to follow-up to ensure tha finance department. Joe and Stefan ensured that we had a great experience when we purchases our vehicle, and took the time to follow-up to ensure that we were happy. More

best service ever A couple of weeks ago , i had the pleasure of meeting with Richards Loucks. I purchased a used vehicle in excellent condition, with the help of Richa A couple of weeks ago , i had the pleasure of meeting with Richards Loucks. I purchased a used vehicle in excellent condition, with the help of Richard. I am not easily impressed but i have to admit that the hard work and dedication of Richard far surpassed my expectations. Richard and his associates went above and beyond the call of duty on the purchase i made at Renfrew Chrysler i highly recommend Richard Loucks for the best service ever Denis Hache More

NEVER GO HERE! If this could be no stars, it would. Thier need for getting your car in for every non-essential, upsale of services is ridiculous. I was told by Sarah at 26000kms that my brake fluid was bad, need for getting your car in for every non-essential, upsale of services is ridiculous. I was told by Sarah at 26000kms that my brake fluid was bad, it needed flushing. I disagreed, it wasn't even 2yrs old. I get my oil change & inspection by someone else and no mention of the brakes. I went to them again for my remote starter and Brian insisted that it was part of the maintenance schedule. Brian even lied and told me it was in the book. I realized my book was at home but I asked him to show me and he fed me stat after fact of xxxxxxxx to then only show me a set of asterisks on the computer that referred to the spark plugs being time sensitive. As if to say the asterisks ment what he was referring to. Babbled more about not steering me wrong but it's my choice. It's about safety.....on n on. I fell for it and agreed. I shuttled home to read my manual cover to cover to find out there is no such schedule. I called my husband to see what he thought and was told it was a scam. I tried to call them to say stop the brake fluid service but he told me that it was already up and there was nothing he could do. My husband called and they took down. Brian then called me to see if he could continue and I said no. Finish the alignment and the remote starter. NOT THE BRAKE FLUID. I wanted a second opinion. He then calls me to say my differential fluid was dark and if that goes it would cost 6000.00. Also my battery needed replacing but that was under warranty. I told him no way, I would get it checked with my second opinion. I went to pick it up to find that he did a brake service and apparently put in a new battery. Ummm, why would you do a brake service if I didn't want the brake fluid done, I wanted a second opinion remember??!!! He said that I said not to do the fluid, nothing about the service...when I said the service is NO WHERE IN THE BOOK he tried to backpedal and say "no, I was talking about the renagade". Nice try! what a slimy guy. LITERALLY! So I took it to a friend of the family who lives an hour away and owns a shop himself. My mechanic said that all my fluids are fine and there was NO NEW BATTERY PUT IN. This service department should be ashamed of themselves. How can you sleep at night? NEVER USE THIER SERVICE More

Never in 44 Years have I ever.. received the kind of Service I received at Renfrew Chrysler,.....actually been a very long time since service was delivered the way I experienced it a received the kind of Service I received at Renfrew Chrysler,.....actually been a very long time since service was delivered the way I experienced it at Renfrew Chrysler. I was met by Dean Alsen (Service Advisor) and the royal treatment started with a hand shake. Dean's an extraordinary kind of person, that is, he exceeds being polite, cordial, informative, patient, sets customer expectations and keeps provides current status, along with next steps. I ended up having some manifold work done on my truck which is costly at the best of times. I have never felt so at ease and pleased with the results of the work done and the person who walked me through from start to finish,... and the final price was even less than the estimate. Dealers don't always get a fair shake from the public, Renfrew Chrysler deserves all the kudo's it can get if they keep employing people like Dean. More

SHE was Misleading, Witheld nformation, Chooses vehicles FOR you. unfriendly vibes, from others reps. SHE will literally text/talk xxxx about you but to Your own phone ACCIDENTLY, WHAT AN IDIOT!! Well dres FOR you. unfriendly vibes, from others reps. SHE will literally text/talk xxxx about you but to Your own phone ACCIDENTLY, WHAT AN IDIOT!! Well dressed tho Lol.. 1 star for the gentlemens shoes. More

Money is the only thing that matters Sold us a vehicle with unsafe tires, and refused to do anything about it, not even 2 weeks after picking up the vehicle the brakes were shaking when a Sold us a vehicle with unsafe tires, and refused to do anything about it, not even 2 weeks after picking up the vehicle the brakes were shaking when applied, the motor was knocking and the back up camera stopped working, Renfrew chryslers response " you had ample time to inspect it before purchasing" is that not the job of the dealership These guys are the absolute definition of scammers To top it off Parry Lagler contacted my place of employment to "tell on me" for complaining about how poor his service is. More