Renfrew Chrysler Dodge Jeep Ram Ltd

Dealing with this place has been nothing short of a nightmare. Save yourself the hassle and go somewhere else nightmare. Save yourself the hassle and go somewhere else More

Gavin lemon is a very enthusiastic young man with aot of drive. He was very informative and easy to talk too. I purchased my van from him and he went out of the way to keep in contact with me to see if I fo drive. He was very informative and easy to talk too. I purchased my van from him and he went out of the way to keep in contact with me to see if I found anything. I just want to say it was a pleasure meeting him and thank you again for all your hospitality and kindness. More

Gavin Lemon very honest and wonderful person to deal with, very honest and wants the best for you, I highly recommend, why can it be that all car sales people are like him, with, very honest and wants the best for you, I highly recommend, why can it be that all car sales people are like him, More

Very disappointing experience with Renfrew Chrysler (Calgary) Edit: After posting this review, the Dealer Principal, Shawn Fennell, reached out to us personally and worked hard to make things right. (Calgary) Edit: After posting this review, the Dealer Principal, Shawn Fennell, reached out to us personally and worked hard to make things right. He arranged for a loaner vehicle to be delivered to us in Edmonton, had our Mini Cooper picked up and taken back to Calgary, and ensured the mechanical issues were inspected and repaired. He also had the vehicle thoroughly detailed. A few weeks later, they brought the Mini back to us and picked up the loaner. We appreciate the effort made to correct the situation and follow through on the repairs. I live in Edmonton and recently purchased a pre-owned Mini Cooper from Renfrew Chrysler in Calgary. I truly wish I could say it was a good experience, but it has been frustrating and disappointing from the start. When we arrived to pick up the car, it immediately smelled strongly of cigarette smoke and wet dog. There were literally handfuls of dog fur under the seats. The salesman rushed to have it cleaned while we waited — it only took about 20 minutes, so it clearly wasn’t properly detailed and after over a month it still smells terrible. On the drive back to Edmonton, we noticed that the car was automatically shifting between Drive and Drive Sport on its own, which it’s not supposed to do. This makes the car harder on fuel and feels like a mechanical issue that should have been caught before selling it. Then, just three weeks later, a warning light appeared saying that the brakes are worn and need to be replaced immediately. When I contacted the manager, Rick Veno, he offered to let us trade the vehicle “dollar for dollar” for something else on their lot — but only gave us until the weekend to do so. We both work full-time and couldn’t make the trip back that quickly, and there were no other vehicles we were interested in. When I asked if I could have the car inspected at a local shop in Edmonton, he told me no — saying that local shops “just find problems that don’t actually exist.” I also asked if they had a sister company or another Chrysler dealership nearby that could take a look, and he said he’d get back to me. That was two weeks ago. Since then, he has stopped returning my calls completely. This has been an extremely disappointing experience, especially after spending thousands of dollars on a vehicle I expected to be safe and properly inspected. I would strongly caution anyone considering buying a used vehicle from Renfrew Chrysler to be very careful and ensure that everything is verified in writing before signing anything. The lack of follow-up and accountability has been unacceptable. More

GAGANDEEP CHATRATH is the one who sold us our jeep and he was amazing and very kind, very patient with us and the things we wanted in our jeep I definitely recommended this dealership. was amazing and very kind, very patient with us and the things we wanted in our jeep I definitely recommended this dealership. More

Horrible dealership to work with. Forced me into sending them a deposit on a Saturday or the car was going to be sold at 11am . Never sent me paperwork for the car or got back to me a Forced me into sending them a deposit on a Saturday or the car was going to be sold at 11am . Never sent me paperwork for the car or got back to me about a sound I had heard while the vehicle was running. But they wanted me to pick it up Monday .. not seeing any paperwork I’ve called an left a message for the managers to get back to me so I can get my deposit back no phone call back for 3 days got told they were in a meeting everytime ive called . I would not be dealing with this company or suggest anyone else to . Maaz took over his fellow employees sale and 8 days later Gavin lemon messaged me about how I haven’t responded with anything a would still like to make a sale. More

Wasn't really looking for a new vehicle until I saw this truck online. Contacted the sales person listed and make a time work to go and look at it. Gavin Lemon was excellent to deal with and very profession truck online. Contacted the sales person listed and make a time work to go and look at it. Gavin Lemon was excellent to deal with and very professional. He helped through every step of the way with very little pressure. We were able to come to an agreement on my trade in and make the numbers work for my new Jeep Gladiator. Can say enough good things about Gavin and his manager Havyn. Thank you for making this deal happen and thank you for the great experience. More