Renfrew Chrysler Dodge Jeep Ram Ltd

Excellent Service Let me be clear. I do not own a Chrysler product. The car I have is a 2013 Dodge Journey that is provided to me by my employer. I had it service at Let me be clear. I do not own a Chrysler product. The car I have is a 2013 Dodge Journey that is provided to me by my employer. I had it service at 2 Chrysler dealers before finding Renfrew. The "other guys" were did not seem to understand that customer service means you actually serve the customer. I went to Renfrew when some intermittent issues with the car's electronics developed. I've been in the electronics industry doing design and development for many years and I know how difficult it can be to fix intermittent problems. I gave Renfrew a detailed description of the problems and left the vehicle with them. They serviced it under warranty. I got a detailed description of the steps the technician took to resolve the problems. Since then, I am very happy to say, the problems have not reoccurred. Kudos! Many dealer ignore the customer's descriptions of issues and/or the technicians simply don't try to fix anything intermittent. I highly recommend Renfrew. I've returned there several times since and had quality service every time. More

GREAT SALESMAN AND OVERALL GREAT EXPERIENCE. I purchased a new vehicle last week, My salesman Dwayne Barrett was excellent. He was very professional, listened to my needs and picked out a vehic I purchased a new vehicle last week, My salesman Dwayne Barrett was excellent. He was very professional, listened to my needs and picked out a vehicle that suits my needs. The whole transaction was smooth and painless. I highly recommend Renfrew Chrysler and staff. Dwayne is a asset to the company and will go back to him for my next vehicle. More

Very well taken care of with a great price very good product and price. salesman went beyond to treat me with a fair price. I will recommend this dealership to anyone I come across. I also have very good product and price. salesman went beyond to treat me with a fair price. I will recommend this dealership to anyone I come across. I also have been a GM man for 60 years and now am happy to be into a chrysler product. They have come a long way. More

Average Most of the time I've come here and not going to lie I have had issues. I've had a manager do what he can to resolve it though. I suggest just double Most of the time I've come here and not going to lie I have had issues. I've had a manager do what he can to resolve it though. I suggest just double checking things and be firm on what you're looking for. More

Excellent Dwayne BarrreH Helped us and did a wonderful job in assisting us with the purchase of our vehicle. Everyone there was great to us and me and my hus Dwayne BarrreH Helped us and did a wonderful job in assisting us with the purchase of our vehicle. Everyone there was great to us and me and my husband would definitely go back or refer family and friends More

Poorest representation of Jeep, possible. Bought my Jeep used, with 40000km on it. The next day service engine light. Took to Chrysler where they kept it for nearly 3 months... Engine swap, ne Bought my Jeep used, with 40000km on it. The next day service engine light. Took to Chrysler where they kept it for nearly 3 months... Engine swap, new EGR. New e-brake. Delivered with water and mud in the interior. Gave me a redundant warranty to bandaid remedy. Nearly a year later, looking at a new engine, massive oil leaks, speedometer is off, steering wheel falling off, clutch slave cylinder is gone... fuel and oil consumption issues! Nothing but a headache from day one. WILL NEVER RETURN. Service advisors are friendly and polite. Thats the only positive from my interaction with them. Will Recommend all dealerships before this one. Extremely unhappy More

not bad not good. seen a vehicle i liked online, went in to buy it same day. the reason why i gave everything around 3 stars is because they sales guys were not bad, seen a vehicle i liked online, went in to buy it same day. the reason why i gave everything around 3 stars is because they sales guys were not bad, maybe cause i told them i need a vehicle within hours, so they were friendly. the BAD part is the finance manager pulling out every sleazy tactic he can. my experience sales guys were helpful, found a vehicle i liked, decent price, told them id purchase it. i then went into the finance guy and this is where i almost walked out of the deal. i got a final sales price all-in with the sales guy, and when i went to the finance person, he raised the price about 200-250 dollars, i asked him why is the price higher? he says he can not notice anything, as i look over the bill of sale, i notice the documentation fee was crossed out and raised about 150-200 dollars and told him i would not pay that, he then crosses it back out. i still ask why its about 50$ higher and he still says he doesnt know. i figure its not worth that much of a hassle so i let that slide. then, he tells me its financed through scotia, which i tell him id rather prefer rbc so i can pay it off quicker using online banking, he starts telling me how i am the most specific customer he has ever had. (LOL) and he says rbc has not responded back yet so he would have to wait till the next day to see if it was approved, i then tell him thats ok and ill be back tomorrow, he has a dumbfounded look on his face, and 5 minutes later its all done with rbc. he raised the interest by about 1.5% with rbc, and i tell him i wanna see the callback (the rate the bank sends the dealer to see what they should charge me) and he says he cant show it to me. (meaning he raised it higher for extra profit for the dealer) im going to refinance before the first payment is due, even if its at the same rate, just so the dealer wont scam any money out of me, conclusion: if you buying a vehicle from these guys, make sure you have financing set up through your bank or credit union BEFORE working with these sleazy tactics. More

Awful service Terrible sales manager. So rude and arrogant I have never had such terrible experience at a dealership. This manager Patrick tingle completely avoided Terrible sales manager. So rude and arrogant I have never had such terrible experience at a dealership. This manager Patrick tingle completely avoided my phone calls after I purchased a vehicle that crapped out on me as soon as I bought it. When I went there, I was just lied to and told he wasn't there. It's very unfortunate because I have had good experience in the other departments there but warning - do not by a used car unless you want to be ripped off and treated like dirt! Never again More

worst dealership ever terrible, salesman alex did not even know the price of my vehicle, could only tell me the monthly payment. did not get the term right. they were com terrible, salesman alex did not even know the price of my vehicle, could only tell me the monthly payment. did not get the term right. they were completing the financing process for 2 weeks. so i went to courtesy chrysler 17 hours later, boom never jeep product. phoned back and manager would not even speak to me. More

I initally had booked a server appointment online, after not hearing from anyone for a few days I called, and asked if they had received my request they said, no that doesn't always work!!! Ok why bother to not hearing from anyone for a few days I called, and asked if they had received my request they said, no that doesn't always work!!! Ok why bother to have an online booking if it doens't "always" work. That should have been my first clue, I decided to book anywat as they are close to DT. I had requested an oil change, inspection and fluid change (differential etc. which when quoted I thought was very expensive, but it needed to be done). I had also asked them to check a shimmy i had in the front. After dropping off my vehical at 7:30am, I was asked if I wanted to wait for it (I wonder if the service would have actually been done if I had waited). Given what was required I said I would come after work. The service writer informed me he would call me with this issues. at 2:50pm I had received no call, so I decideded to follow up. I was informed they were just finishing up the fluid changes and should be ready at 3:00pm. Great, I wondered if they have found the issue with the front end, but at the least the inspection and fluids were done. 3:40 I called for a courtesy shuttle pickup and the person on the phone, says, oops, I need you to talk to the service writer. He informed me that they had not yet started the oil change, inspection nor the fluid change. But they were quick to tell me the issue with the front end and it would cost me $2200 for a repair. I said I was on my way to pick it up and they said it's just going up on the hoist and would be another few hours. I asked they not perform the service as I needed my vehicle and I was on my way to pick it up. When I arrived they had not listened to my request and had started the oil change. I had to wait another hour before they took it down. They had plenty of excuses to why I was not kept up to date or why it took so long, the main one being that 30 people had come in at the same time. Seems like they're just into making as much money as possible, as they're in the habit of over booking as well (not sure how they prioritize when I booked 3 days prior to my appointment). Needless to say in my opinion certainly does not fit their motto "At our greater Calgary Dodge, RAM, Jeep, Chrysler and FIAT dealership, we are committed to customer service and satisfaction." In fact I felt they didn't even care as the manager hid in the back instead of taking the time to see if I was "satisfied". Be aware. More