Red Deer Toyota

Poor service...always have had problems I would never recommend this place for service. I have been going here since 2009. Even though I've always had problems each time I have gotten servic I would never recommend this place for service. I have been going here since 2009. Even though I've always had problems each time I have gotten service there, I have always given them other chances hoping that their service would be better the next time. After 5 years of second chances, I would NEVER go back nor recommend it to anyone. I've lost my patience for them. They have forgotten to put me in their schedule numerous times, so I would show up and have to reschedule to accommodate them...of all people! Those mistakes of scheduling were from online and over the phone scheduling. I've also had some rude customer service representatives as well. I'm a nurse, so I don't see myself as rude at all towards others and usually understanding. In my first rude encounter, I tried to be understanding thinking she was having a bad day. However, unfortunately, she was also rude in subsequent appointments. I've had them charge me for things as well that we're supposed to be free, such as oil changes from buying my car. Not to bash them since they do get the job done EVENTUALLY after going through rude customer service and multiple mistakes with scheduling and service charges. Bottom line, go somewhere else for your car services due to mistake after mistake...this is from 5 years of experience of poor service from Toyota Scion. More

Salesman wasn't very helpful, didn't know much about the vehicle, and was a bit grumpy. I made an offer on a used Corolla, and the sales manager didn't want to budge off the asking price. I'm quit about the vehicle, and was a bit grumpy. I made an offer on a used Corolla, and the sales manager didn't want to budge off the asking price. I'm quite sure my offer was at least $5000 over their cost. He finally relented at $500 off his asking price, and then as soon as I signed, the entire mood changed to a much less friendly one. The salesman insisted I also buy about $3000 worth of extras, which I considered useless, including, undercoating, overcoating, upholstery protection, and nitrogen for the tires, which he said would pay for itself in a few months. What a crock that is, because I don't have to pay $300 for nitrogen at the tire shop; they put it in for free, and they claim it only makes a very small difference to performance, mileage and maintenance. I refused all that stuff, but the salesman said he was going to include the extra insurance anyway, because he said I "really should have it." The upshot of the experience was that I decided never to go back to this dealer. My advice, drive a few hours if you have to, but find a better dealer. More

AWFUL Service Department. Every time I try to book an oil change appointment, have to wait 4-7 days to get in. Recommend taking it to a service lube company for quick and good service. Dealership has lost my change appointment, have to wait 4-7 days to get in. Recommend taking it to a service lube company for quick and good service. Dealership has lost my business. Also, couple of times I had appointments booked in a few weeks advance. Brought vehicle in at 7:30 am and it never even got looked at by the end of the work day. Not even a phone call. I've taken time off work and waited there and paid for taxi or friend to pick me up. The money cost is adding up because I live in Lacombe. Recommend getting tire rotation or wheel balance done at a tire shop. Don't try at the dealership. The dealership relies on the service department business to make money so it can stay open and pay employees. Dealership better make some changes. More

Best experience ever. Love my Toyota. Dealing with Don was great. This is the dealership of choice. The service department is also one of the best I have ever dealt with. was great. This is the dealership of choice. The service department is also one of the best I have ever dealt with. More

HORRIBLE EXPERIENCE! Lack of knowledge and accountability for salesman error. Attempted escalation to sales manager but he is unwilling to admit fault and offer any kind of apology nor is he willing to compr for salesman error. Attempted escalation to sales manager but he is unwilling to admit fault and offer any kind of apology nor is he willing to compromise on a suitable resolution. I have now placed a complaint with BBB and with Toyota Canada but because each dealership is independent there isn't very much they can do. BUYER BEWARE when you are spending a lot of money on a new vehicle do not spend it here!! They are looking for quick, easy sales and will tell you falsities to lure you into a sale. When you question those faults they will not admit blame but will rather lie and say the misinformation never took place. More

Everything was great! Red deer Toyota was so to deal with. Not pushy like other dealerships in the city! they were very accommodating. I cannot say enough good. And absolutely love my new Rav4! They s with. Not pushy like other dealerships in the city! they were very accommodating. I cannot say enough good. And absolutely love my new Rav4! They showed me everything throughout the vehicle and I will definitely be a Toyota customer for life! More

Elie was a great sales guy, not high pressure, great demo of the Tacoma, worked with me to get what I want. I have never recieved such proffesional and courtous customer service, made car shopping enjoyable. of the Tacoma, worked with me to get what I want. I have never recieved such proffesional and courtous customer service, made car shopping enjoyable. Love my truck, I will recommend Red Deer Toyota and Elie to everyone. More

Red Deer Toyota has an awful service department, we have owned 2 Toyota's and really love the vehicles themselves but their service even for a simple oil change and tire rotation is absolutely unacceptable owned 2 Toyota's and really love the vehicles themselves but their service even for a simple oil change and tire rotation is absolutely unacceptable .The service manager is just downright ignorant to customers and good luck in tracking him down at that he only likes to pass the buck to one of his pleasant service reps that love making up excuses and clearly have little knowledge . If you want terrible service just purchase a vehicle from Red Deer Toyota. More

"BUYER BE WARE" when purchasing a vehicle at Red Deer Toyota!!! I had a signed contract, with a $1000.00 down payment, to order a 2013 Toyota Sienna. The contract was agreed upon "all in". Wh Red Deer Toyota!!! I had a signed contract, with a $1000.00 down payment, to order a 2013 Toyota Sienna. The contract was agreed upon "all in". When I checked my contract, signed by sales manager Neil McLeod, against the purchasing contract there was an extra $623.01 added to the purchase contract. When I contacted Bart Lefly, my purchase advisor, he told me that this was the new price of a 2013 Sienna, yet they, Neil McLeod and Bart Lefly had led me to believe the price of the "SIGNED SALES CONTRACT" was the price I would pay. No mention what-so-ever of any price change. "APPARENTLY" Red Deer Toyota can do as they please, whenever they want, as a VERY DISCOURTEOUS JOHN SHOULDERS, SALES MANAGER, informed me and I had no right to question this what-so-ever. GOOD BYE RED DEER TOYOTA!!! More

I went to this dealership and met the sales lady Jill. She was very friendly and polite. I Liked Camry. I couldn't buy the car due to health reasons and am almost ready to purchase a new Camry but after r She was very friendly and polite. I Liked Camry. I couldn't buy the car due to health reasons and am almost ready to purchase a new Camry but after reading so many negative comments about the dealership I will look elsewhere. More