Raceway Chrysler Dodge Jeep Ram FIAT

Over-Aggressive sales pitch ruined potential sale To whom this may concern, I visited this dealership 3 weeks ago to have a look at the selection of Jeeps offered and test drove a few different opt To whom this may concern, I visited this dealership 3 weeks ago to have a look at the selection of Jeeps offered and test drove a few different options. The salesman, Mikhael, was initially very friendly and understanding of my intentions. He allowed us to test-drive as many vehicles as I liked and afterwards invited us into the dealership to discuss further. I informed him repeatedly throughout this process that I was going to consider my options and would have to carefully consider whatever price we could agree on before legally promising such a large investment. From this moment on, he became more aggressive as the discussion continued. I made an initial offer and he requested my signature and credit cards/ids. I understand this is a sales tactic to coach and influence the consumer into a purchasing attitude and reciprocated this to Mikhael. I still gave him my ID but refused to hand over credit cards. After speaking with his manager, he returned with a counter-offer. This continued two more times until I hit a number that was satisfactory to my liking and was something I would considered. When Mikhael returned though, he repeatedly shouted "WE HAVE A DEAL" AS LOUD AS HE COULD AND PHYSICALLY TRIED TO FORCE A HANDSHAKE WITH ME. I pulled back my hand and advised him this wouldn't be happening until I discussed and considered the offer. I asked for a few moments to speak privately amongst ourselves and returned to request the contract I would be signing and his business card. I insisted I was very interested in purchasing the vehicle but would require at least 24 hours to consider. Mikhael then became more aggressive and repeatedly YELLED AT ME... "Don't you want a vehicle??", "You said you wanted a vehicle", "WE HAD A DEAL!" "YOU'RE WASTING MY TIME", "YOU SAID YOU'D BUY THE VEHICLE AT THAT COST!". After Mikhael finished berating me, I requested my licence back and he threw it at me, IN FRONT OF MANAGEMENT NO LESS, who proceeded to all insult me from their office as I walked out the door shaking my head. Terrible sales closing technique on the part of Raceway. They should be ashamed of themselves for the way they spoiled that opportunity. I decided I wanted that vehicle but will pay more from another dealership so I never have to experience that frustration and aggression from another salesman again. As a salesman myself, I was in shock that not only was that behavior tolerated, but it seemed to be encouraged! I will be driving by to say hello in my new Jeep next week, and have a frank discussion with Mikhael and the managers regarding their sales policies and attitude. This won't be the first complaint I publicly air towards Raceway Chrysler on Rexdale Blvd. You have been warned, thanks More

Great deal here and accomodating. I did have an issue with the business manager but when I told salesman Mohammad he rectified it entirely to my satisfaction al here and accomodating. I did have an issue with the business manager but when I told salesman Mohammad he rectified it entirely to my satisfaction along with sales manager Ahmad. Great guys to deal with. Salesman was very helpful in finding exactly the right car and everything was done and delivered on time (very quickly!). More

Buying Experience I have known Vahid for almost eight years and have always bought my cars through him (and will continue to do so), because I know he will give me the I have known Vahid for almost eight years and have always bought my cars through him (and will continue to do so), because I know he will give me the best advice, offers and deals available. He is extremely courteous and friendly and I am very satisfied with his services. More

My dream come true!! The car I was driving was on it's last legs, so I did some research, talked to my family and decided I wanted to by a Jeep Wrangler. However I was uns The car I was driving was on it's last legs, so I did some research, talked to my family and decided I wanted to by a Jeep Wrangler. However I was unsure if I could afford it as I was just out of school and have a limited budget to work with. My uncle and I went to Raceway just to look. Vahid Bahmani greeted us and asked if he could help us. I told him I was just looking but was interested in the Jeep Wrangler. I told him I had a specific budget I needed to adhere to ... I was prepared for the worst. But to our surprise Vahid was able to offer me a deal that was affordable. I bought it on the spot after discussing it with my uncle. When my mom and I went to pick up my new car Vahid had tied balloons to it! I was so hap[y and excited to have my new car. I had the car I wanted, at the price I wanted! Vahid helped me realize my dream! I would definitely go back to Vahid and would recommend Vahid Bahmani to anyone! More

Bob Saeed is a true professional on every level After visiting a number of dealers my experience with Bob really stood out. You can instantly feel and see his passion for selling quality vehicles as After visiting a number of dealers my experience with Bob really stood out. You can instantly feel and see his passion for selling quality vehicles as soon as you meet him. His commitment to customer service is outstanding. I felt like he really listened to my needs and matched me to the best 2014 Dodge Grand Caravan for my needs. His attention to detail both before and after the sale made me feel like I was in good hands and that we made the right choice. He even got balloons for my 3 year old daughter and 6 year old son and had them waiting inside our brand new purchase when I picked it up. He knew they love balloons and it made it special when I drove the car home. My kids love him too! I highly recommend Bob. You can trust him to give you a great deal with exceptional service. More

A great experience I was worried about a pushy sales person, but Vahid was great. He made us very comfortable and took the time to show the different options that were a I was worried about a pushy sales person, but Vahid was great. He made us very comfortable and took the time to show the different options that were available. There was a hiccup in the paperwork, but not at Vahids fault. He even changed the plates over for us himself! We will be coming back! More

He's a nice guy, not too pushy! Vahid Bahmani did a good job getting us into our Dodge Journey. He had a very genuine and professional attitude and I would recommend him to anyone lo Vahid Bahmani did a good job getting us into our Dodge Journey. He had a very genuine and professional attitude and I would recommend him to anyone looking to buy. I thought he had good knowledge about the car he was selling us and was very thorough when explaining all the features. The only little hiccup I had was that he didn't respond to my email or call me back when I tried to get in touch with him; however, he did apologize. He's a nice guy, not too pushy - which is a very important trait for a car salesperson. More

Mikhael and Ahmad- Jeep Wrangler Unlimited Sahara I just came back from my visit of the dealership and purchase of my new 2014 Wrangler. I am normally not the type that write reviews, but I was very I just came back from my visit of the dealership and purchase of my new 2014 Wrangler. I am normally not the type that write reviews, but I was very pleased with the service I received that I am writing one now. I sent an email inquiring about the new Jeep and Mikhael Nader immediately contacted me and we set up a time for me to come in and test drive the vehicle. He was exceptional to deal with on the phone and even more so in person. He was very easy going, honest and not pushy and really helped me made up my mind regarding the purchase! Before stepping into the dealership, I was not expecting to walk out with a purchase; however my dealing with Mikhael and Ahmad (the sales Manager) was so amazing that I knew there was no other place to buy my Jeep than here. So I decided there and then to purchase my new Jeep and will be picking it up this coming Wednesday. I highly recommend this dealership to anyone looking to buy a new Chrysler, Jeep, Fiat. Everyone else in the dealership also seems really friendly including the Finance Manager Matt. Overall, an exceptional dealership (team) I look forward to many more purchases from them. Tom More

Bob Saeed My salesman Bob Saeed should be. salesman of the year. He made every effort to meet my every demand. He explained the process every step of the way. My salesman Bob Saeed should be. salesman of the year. He made every effort to meet my every demand. He explained the process every step of the way. I recommend him to all my friends More

Exceptional Customer Service My mother and Husband went to the dealership before I did and met with Vahid. When they passed the information to myself to go they said make sure you My mother and Husband went to the dealership before I did and met with Vahid. When they passed the information to myself to go they said make sure you talk to him. I got to the dealership and the on my way in Vahid saw me not knowing who I was and asked if he could assist me I said I was looking for him and away we went. He brought the vehicle around and explained everything to me, (if I wasn't already interested in the vehicle, I sure was then). We took it for a test drive and he explained everything perfect about the vehicle. He was very friendly and not a pushy salesman like some can be. I felt no weird feeling about buying a great vehicle from him and have not and will not look back on my experience with Vahid and Raceway as a bad uncomfortable way. I definitely would recommend him to anyone. Thanks again Vahid. :) More