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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.5
759 Reviews

19990 Langley Bypass

Langley, BC

V3A 4Y1

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759 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

July 25, 2020

The staff took the time to listen to my concerns and the service I received was done properly and I wasn’t given the run around on anything. I would strongly recommend this location for servicing and repai More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Steve Bozek
Jul 27, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

July 20, 2020

Steve forgot to give a call back our truck was done and left for the day. I called several times to follow up and then almost missed getting a pick up for 6 pm close. More

by 24Hockey
Recommend Dealer
No
Employees Worked With
Steve
Jul 22, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, thank you for your feedback and we're sorry to hear about your experience here. We couldn't investigate this further without a name, but if you would like to discuss your experience please feel free to reach out to our General Manager Leigh Heppner. Thank you. 604-534-4154

July 16, 2020

excellent services and very friendly and helpful personel, especially, Jamal. He made me feel like I am his friend who knows him a long time. He had done a good job on services. On my part, I am ver More

by samoeun.chhim
Recommend Dealer
Yes
Employees Worked With
Jamal
Jul 19, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

July 15, 2020

10 out of 10 across board / service rep was welcoming professional and prompt / resultant service had my old truck running like new. Very pleased with visit More

by Ross
Recommend Dealer
Yes
Employees Worked With
Jamal
Jul 15, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Great to hear! Thank you for the review.

July 15, 2020

Very unhappy car was not ready when promised and not washed or vacuumed seem like they don’t care really needed car to get to work More

by Sue
Recommend Dealer
No
Employees Worked With
Not sure
Jul 15, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi Sue, we're sorry to hear this - we couldn't locate you in our system but if you'd like to discuss further, please feel free to give our General Manager Leigh Heppner a call. Thank you. 604-534-4154

July 12, 2020

Jamal was very informative and helpful. Discussed with Jamal was very informative and helpful. Discussed with him the reason I was there with my 2015 GMC and the timeline it would take for the job. I w More

by kornums
Recommend Dealer
Yes
Employees Worked With
Jamal
Jul 15, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Excellent, thank you for the review!

July 01, 2020

Pleasant, walk-in without a booking and taken straight in Impressed by Service Attendant Jamal .... looked at option to correct problem which were as effective but cheaper ( fix shield and not just replace). More

by grstraker06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal .... Service Attendant
Jul 02, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review and we're glad to hear your experience here was good! In regards to magazines in the waiting room - we typically have reading material available but it has been removed for the time being due to COVID-19 precautions.

July 01, 2020

Sales guys John and James were fantastic to deal with! Great service. Sales were knowledgeable, friendly answered all questions asked. Will def. be back again. More

by quintanilla4
Recommend Dealer
Yes
Employees Worked With
John,James
Jul 02, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Great to hear! Thank you for the review.

June 24, 2020

The service was A-1. Staff was friendly, respectful and accommodating. Even pointed out that my one headlight was burned out and called with service update More

by Edyusko
Recommend Dealer
Yes
Employees Worked With
Steve Bozek
Jun 25, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Glad to hear, thank you for the review!

June 20, 2020

I took my car in for an oil change .and I go to pick up my vehicle and it wouldn't start ..i was told I need a new battery ...I'm not impressed .I had absolutely not one problem with my vehicle be More

by sjwallace@shaw.ca
Recommend Dealer
No
Employees Worked With
Chris . Jarrell?
Jun 22, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hello Ms. Wallace, my name is Leigh Heppner and I’m the General Manager at Preston. I understand how you would not be impressed that your vehicle didn’t start when you picked it up. Sometimes the timing of these things sounds suspicious, but I can assure you that we did not, and realistically could not have, done anything to your battery to make it stop holding a charge while your car was here for an oil change. I know you also were not impressed with our quote. Our original estimate was based on an OEM GM Parts battery which would be equivalent to what it came with from the factory, which is generally the highest quality option. Many of our customers want to choose the original equipment option, but others don’t, so we also provided a less expensive option. There are benefits to the higher quality batteries that we don’t need to get into here. Either way, it’s your right to compare our pricing and if you decided to do the work elsewhere then that’s up to you. I wish you the best with your vehicle.

Jun 23, 2020 -

sjwallace@shaw.ca responded

I'm very disappointed in your response . I even bought my vehicle from your dealership . Terrible way to treat good customers !!!!! Looks like imports the way to go for future vehicles !!! Mrs Wallace

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