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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.5
689 Reviews

19990 Langley Bypass

Langley, BC

V3A 4Y1

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689 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

May 30, 2020

Had to email service manager to get them to wear masks, waited 4hrs, didn't fix problem, they disconnected my dash camera deleted recordings NotToBeTrusted. More

by ShoppingDiva
Recommend Dealer
No
Employees Worked With
techs
Jun 01, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

This is Leigh Heppner, General Manager at Preston GM. I’m sorry that you are unsatisfied with your experience, but I would like to clarify a few of your concerns. My understanding is that you have already discussed them with our service manager. We do not have an overall company policy that enforces the use of masks because of the advice of WorkSafe BC, the BC CDC and the Provincial Health Officer. We are strictly following physical distancing protocols and only using masks when they are required, as advised. This is a quote from WorkSafe BC’s website: “The BC CDC advises that surgical/procedure masks should be used by sick people to prevent transmission to other people…. They also advise that it may be less effective to wear a mask in the community when a person is not sick themselves. Masks may give a person a false sense of security and are likely to increase the number of times a person will touch their own face (e.g., to adjust the mask).” Our company policy is to not allow people who are sick to come to work and to use masks when necessary. With that being said, we are taking your feedback seriously because we want all of our customers to feel comfortable when they come to the dealership and have supplied our service advisor staff with disposable masks for any customer who wants to use one or when they need to come into closer contact with a customer to address a concern. As for the dash cams, we have a company policy to disable dash cams when any vehicle comes in to abide by federal privacy law. We cannot be certain that no other customer information will be visible and recorded by a dash cam and therefore we choose to disable them. We do not delete recordings. This is disclosed on the paperwork when signing in your vehicle.

May 24, 2020

My first experience with this dealer with a newly bought older vehicle with low mileage 2006, 84000 km. My concerns were dealt with as well as a number of items I was unaware of. A good experience. More

by Bilwalsh
Recommend Dealer
Yes
Employees Worked With
Sean Gupta
May 25, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

May 24, 2020

Very organized and friendly staff. They're attentive to customers which makes you feel valued. I always end up chatting with a few employees as they work as a team. More

by Bflink
Recommend Dealer
Yes
Employees Worked With
Sean Gupta
May 25, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

May 18, 2020

i love taking my car there. very professional... they have stepped up the cleanliness in the covid19 crisis... they cleaned all of the car surfaces right in front of me... proper distancing was used in a More

by jlaskin
Recommend Dealer
Yes
Employees Worked With
cant remember
May 25, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Great to hear, thank you!

May 17, 2020

As always, very professional, timely and overall well taken care of!!! Preston is always clean and very welcoming with a warm greeting upon arrival. Mike and Myrna More

by mikej.palleschi
Recommend Dealer
Yes
Employees Worked With
N/a
May 25, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you!

May 15, 2020

Thank u for the excellent care that I get when I need auto serviced..staff r friendly & helpful, car is washed & clean when done...so far happy with this dealership... More

by arniefloschwab
Recommend Dealer
Yes
Employees Worked With
Don know
May 25, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thanks for the review!

May 15, 2020

Had my vehicle from 10am until 430pm. Quoted $159.00 for 4 wheel alignment then added extra 1/2 hr for labour cuz unable to complete in allotted time. Service rep starting to sound just like all the other d More

by lylegray
Recommend Dealer
No
Employees Worked With
Sean
May 26, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, we understand that not everyone completes all of the recommended maintenance that either the manufacturer or us as a Certified Service department suggests. Our customer feedback shows that our customers would like to know all of the recommendations and options to make an informed decision, so that is what we try to achieve. We do not want to avoid recommending a service if it should be completed simply because it seems like a lot. As for the extra ½ hour of labour – this was for an additional adjustment that needed to be performed. When we discovered the vehicle needed it, your advisor phoned and gained authorization to complete the additional work. I know that your service advisor has tried to get in touch with you and we would greatly appreciate the opportunity to discuss this with you.

May 14, 2020

Good service, communication is very important, explaining in detail what is wrong with your vehicle and how to go about fixing my vehicle, good work More

by Davidalanknutson
Recommend Dealer
Yes
Employees Worked With
Sean Gupta
May 14, 2020

Steven was excellent when he arranged service for me from quote to service. The problems with services are that costs were expensive and that it takes quite long More

by JJ
Recommend Dealer
Yes
Employees Worked With
Steven
May 25, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the feedback!

April 01, 2020

Customer service at its finest I would like to give a shout out to Steven Bozek and Dan Murko for their exceptional service. I have been a loyal customer to Preston for the last 16 More

by Loyal customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Bozek
Apr 29, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Great to hear, thank you for the review!

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