Preston Chevrolet Buick GMC Cadillac LTD

Airbag module recall. Waited 8 months for the part. 1st repair the dash codes were still on because the sensor was not reconnected fully. 2nd repair dash code was fine wit Waited 8 months for the part. 1st repair the dash codes were still on because the sensor was not reconnected fully. 2nd repair dash code was fine with the connector seated but now the whole dash is skewed and popping up in places where they took it off for the repair. Seems like the technicians don't care and no one checks their work before giving vehicle back to customer. While waiting, I heard a staff reporting another vehicle to the service Mgr for dash codes still active when they went to bring it out to return to the customer. Taking it back next week to have the dash sorted out maybe third time will be a charm... need to better train their technicians and supervise them properly. Will not be using this shop for future repairs. S. Holcik More

Tuesday May. 23.22, I had taken my 2020 Cadillac CT5 in for a oil change and tire rotation. The service advisor Graham Myers who took in my car was amazing. I told 23.22, I had taken my 2020 Cadillac CT5 in for a oil change and tire rotation. The service advisor Graham Myers who took in my car was amazing. I told him I would wait for the work to be done. He popped in 3 times to let me know what was happening because it was taking a little longer than expected and once done he came right over to me and said it was ready. Graham also remembered me from when he was the Service Advisor at Eagle Ridge GM in Coquitlam from when I purchased my 2017 Chevy Mailbu and brought in for service. Quality guy. Thanks again Graham for your quality work Dale Brown More

Always friendly and explained everything very clearly. Very clean facilities. Did what I asked them to do in good time. Very clean facilities. Did what I asked them to do in good time. More

Very poor customer service from service department employee. I had to raise my voice to remind him I was the customer as he kept saying he was too busy to address my concerns. employee. I had to raise my voice to remind him I was the customer as he kept saying he was too busy to address my concerns. More

This dealership has an excellent customer care service and they have very good advisors and highly skilled technicians. I will recommend this place to friends. and they have very good advisors and highly skilled technicians. I will recommend this place to friends. More

This is an awesome dealership and srltaff is customer oriented and friendly service is the notm oriented and friendly service is the notm More

the online scheduling does not work and the people wanting to back that up don’t take the time the service guy Steven makes up for everything by taking care of everything for me I really appreciate St wanting to back that up don’t take the time the service guy Steven makes up for everything by taking care of everything for me I really appreciate Steven without him you would only get two stars More

Poor customer service. Be sure and record all conversations Take names of anyone who gives information. You will need it when that information given is refuted at later Be sure and record all conversations Take names of anyone who gives information. You will need it when that information given is refuted at later date More

My latest experience from service my 2007 Tahoe LTZ in May 2002 . Trust worthy, knowledgeable, on time, extra step towards costumers satisfaction, May 2002 . Trust worthy, knowledgeable, on time, extra step towards costumers satisfaction, More

Great service. The girl who booked me in, Michelle, was so sweet. Thank you Preston’s The girl who booked me in, Michelle, was so sweet. Thank you Preston’s More