Ponoka Chrysler Jeep Dodge

Moving microlock Appointment was for 10am and was told it would take a couple hours. Was there over 5 hours. ( They knew we were waiting, as mechanic took off for lunc Appointment was for 10am and was told it would take a couple hours. Was there over 5 hours. ( They knew we were waiting, as mechanic took off for lunch) We were stranded with out a vehicle. Truck should have been done by then. We took the truck in to have the micolock switch moved to a different, better location. (They put the micolock in originally) (and we complained then that it was not in a good location, but was told that is where it goes.) They left a hole in the floor, which we went and said something about before we left, it was then half patched. And the bill was outrageous. Then going home, the truck drove like it was pulling a parachute. We pulled over onto the side of the road. The front brakes were burning hot. The breaks were dragging. Phoned back to let them know. The breaks worked fine and were not dragging when we took it in. The one service lady working was not very polite, and made us feel unwelcome when we first arrived. She was pissed off we were even there. John Wynnychuk went out of his way to try to help us. Knows us by name, because we have been long time customers. But after today we will no longer deal with Ponoka Dodge. The truck came out in worse shape then when it went in. Now booked at another machanic place to have this problem corrected. More

Thank you Great people who are enjoyable to deal with. Everybody did everything they could to make sure that the deal got done. Even delivered the vehicle to my Great people who are enjoyable to deal with. Everybody did everything they could to make sure that the deal got done. Even delivered the vehicle to my house. More

Thank you We appreciated Mark as our sales representative. He was a good listener and not pushy. We also appreciated the rest of the staff helping entertain our We appreciated Mark as our sales representative. He was a good listener and not pushy. We also appreciated the rest of the staff helping entertain our 14 month old son as we did paperwork. Truly a team that works together. More

Great Just nice people and a great price. I hope the car lasts as long as the caravan we bought 20 years ago and was very reliable 👍 Just nice people and a great price. I hope the car lasts as long as the caravan we bought 20 years ago and was very reliable 👍 More

Purchase of a new Starter Fob The part, which was a New Starter Fob, was supposed to be in on Saturday morning, didn't get there till Tuesday morning. Then on Saturday morning, be The part, which was a New Starter Fob, was supposed to be in on Saturday morning, didn't get there till Tuesday morning. Then on Saturday morning, because I needed my truck the parts staff could not find the old Fob. So then "I" had to request a "Loaner" and leave my truck there over the week-end. I purchased new starter Fob for $179.00 and had to pay extra $30.00 to have it programed, which I felt should have been included in the purchase price. What good is the Fob if it isn't programmed. Drove to Bashaw to find Fob did not work .Back to Ponoka to find that new fob was faulty, which in my opinion should have been thouroughly checked before I left Ponoka.,I missed my appt. at Camrose for that day, had to reschedule. I was not offered any type of restitution for disruption of my schedule, which in my opinion was not any fault of mine. The only positive part of this experience was that I was given a "Loaner", but only after I had to request one. I don't think I will ever deal with Ponoka Chrysler again. More

Chrysler 200c Had a good experience, quick, effective. Everything was ready when I showed up. Car was clean and everything was packed into the car when I arrived. P Had a good experience, quick, effective. Everything was ready when I showed up. Car was clean and everything was packed into the car when I arrived. Paperwork was very quick. Derek offered to walk me through all the features on the vehicle. More

Great experience Friendly people to deal with. A great small town atmosphere around the dealership. Felt like a person not just another sale. I would recommend Ponoka Friendly people to deal with. A great small town atmosphere around the dealership. Felt like a person not just another sale. I would recommend Ponoka Chrysler to people looking to buy a vehicle. More

Fantastic! Mark was awesome, he listened to what I wanted, which i was very particular about, and worked with me rather then just getting me out the door. He lo Mark was awesome, he listened to what I wanted, which i was very particular about, and worked with me rather then just getting me out the door. He looked high and low and found me the vehicle I wanted. Dealt with almost all dealers in red deer and no one was willing to help me find what I wanted. They just showed me what they had on their lot. Shantel the finance manager was incredible as well! I definitely recommend this dealership!! More

Best Dealership in Alberta I could not have asked for a better dealership to buy my first vehicle from! They listened to me and made sure I got exactly what I wanted when others I could not have asked for a better dealership to buy my first vehicle from! They listened to me and made sure I got exactly what I wanted when others didn't. Everybody went above and beyond their job to make sure we left the dealership smiling, knowning we were going to get an amazing vehicle no matter what. I want to give a big thanks to everybody at the Ponoka Chrysler Dealership especially Mark and Shantel! We will definitely be back again! More

Only place I will buy again Mark was awesome, he listened to what I wanted knew what he had and worked with me rather then just getting me out the door he took the time and found Mark was awesome, he listened to what I wanted knew what he had and worked with me rather then just getting me out the door he took the time and found what I wanted. Dealt with almost all dealers in red deer and no one was willing to find what I wanted they just showed me what they wanted to sell. There was no xx no back and forth. Also really appreciated the fact that they understand that buying a vehicle is not a one visit deal a relationship needs to be established between customer and dealership. Shantel the finance manager was incredible as well! Panoka dodge only place to buy. More