Pickering Honda

Great friendly service I drive across the city for this service. Always have a great experience and I always try to deal with Pam. She's knowledgeable and keeps me updated. I drive across the city for this service. Always have a great experience and I always try to deal with Pam. She's knowledgeable and keeps me updated. More

Excellent service Got a leased Civic 2019. The sales rep was Mr. Sunil. He was so professional and helpful from start till end. Indeed it was a pleasure to get the car Got a leased Civic 2019. The sales rep was Mr. Sunil. He was so professional and helpful from start till end. Indeed it was a pleasure to get the car from Pickering Honda. I am really thankful to Mr Sunil More

They just want your money - shady business Lack of transparency, honesty and an absence of standing by their claims (exception is Brandon P, who is genuinely friendly and nice). The staff wi Lack of transparency, honesty and an absence of standing by their claims (exception is Brandon P, who is genuinely friendly and nice). The staff will pretend to be nice and screw customers with fake promises and commitments - they are okay with knowingly selling damaged new vehicles as long as they can have your money. Customers cease to exist once the sale is complete and Pickering Honda staff will go back on their promises. Bought a new 2019 Honda Accord in April 2019 and informed them at the time of pickup that the car had visible marks on all four body panels. Both Jose and Aatif misled me by saying that these marks will be removed by Pickering Honda next week and that I should take the car. I had clearly informed them I was not willing to take this new car due to the marks. I took the car as I trusted them. Little did I know that these were lies and their attitude will change once I take delivery - staff at Pickering Honda started ignoring me and resorted to outright lying. They kept my car for 2 weeks and failed to remove the marks. The staff lied to my face and tried to deceive me by claiming that the car was sent to an external vendor in Brampton as per commitment - they accepted their lies once I caught them red-handed as the kms on the car were the same and the car had not gone anywhere. Clearly they did not bother removing the marks and the car stood in the parking lot gathering dust- any decent dealership can easily remove such marks. The car was returned in dirtier condition than before on both occasions and they claimed it was polished and buffed - liars ! I had to return on multiple occasions as the car was never ready on the promised dates. All this time, I had to make bi-weekly payments for a new car that was standing at Pickering Honda for 2 weeks !! I sent multiple emails to the managers and at their designated email care@pickeringhonda.com but they simply ignored my emails and told me that I was on my own. They went back on their words and now claimed that these scratches and spots are to be expected on new vehicles !! If these marks are to be expected as being suggested later, this should have been advised on day 1 instead of promising and committing to remove the marks. I fail to understand why we went through all of this hassle instead of being transparent and honest on day 1 at the time of pickup. Why waste customers' time? Very disappointed with Pickering Honda. It is my first and last Honda purchase due to Pickering Honda's lies, deception and shady business practices. Will be reporting them to OMVIC shortly I am sure customers will appreciate it if Pickering Honda stands by its words and delivers as per commitments. They should focus on building customer trust and loyalty as opposed to focusing on short-term revenue via deception. More

Non-existent service Service is non existent here. Called over 10 times, over a 4 day period, at different times of the day to book an appointment and no one in the servic Service is non existent here. Called over 10 times, over a 4 day period, at different times of the day to book an appointment and no one in the service department picks up the phone. This was the same reason I started going to Whitby Honda 5 years ago when I moved into the area. I called and called and called and couldn't book a simple appointment at this dealership. Nothing has changed. Still no one picking up their phones. The only other time I came here they tried telling me I needed to replace a gas lid for $800.00 when all I needed was to replace the gas lid cable for $125.00. Took a lot of arguing with the service rep who finally conceded there was nothing wrong with the gas lid itself and it was in fact the cable. Now I decided to give this place another chance because it's so much closer to me but it's not meant to be. All I get is voice mail. There are only so many times I can ask the receptionist to be transferred to the service department. Does anyone work here? Does anyone care?Back to Whitby Honda. It's a lot further away but they have excellent service there and ALWAYS pick up the phone. More

Purchased used vehicle I want to thank Brandon the sales person who gave me such a great car with a wonderful deal. Moreover, finance manager and other entities were also su I want to thank Brandon the sales person who gave me such a great car with a wonderful deal. Moreover, finance manager and other entities were also supportive and positive throughout the whole process. I would strongly recommend to everyone to go and visit you will definitely get the great options. Thank you so much. More

No Common Courtesy or Apology - Horrible service!! I literally had to pick one star in order to write this, or would have given it 0 stars. I made an appointment a few days ago to see a vehicle there I literally had to pick one star in order to write this, or would have given it 0 stars. I made an appointment a few days ago to see a vehicle there today, and got not one but two confirmation texts from the dealership about my appointment. I drive over an hour each way to see the vehicle, only to get told that it was sold yesterday!! All I would have asked for is a simple courtesy text from their 'very high end automated text and scheduling system' - they just let me waste my day and hours of fuel and energy and didn't even bother to apologize - they rudely proceeded to asked me if I'd be interested in seeing another vehicle. I'm disgusted by this! What's the point in booking and confirming these appointments, and asking me to call and reschedule if anything changes, then not having the common courtesy to not waste my time and money?! They are awful. Worst Honda dealership location this country has to offer!! My appointment was booked and confirmed by Rohan, who in the message advised that I'll be meeting with Aatif, Matt or Luca - and yet none of these people were able to tell me not to waste a lot of my time coming in. The fact that I had a far commute made it so much worse but this whole system of appointments is flawed if clients are not getting contacted in the event their particular car of interest gets sold prior to their appointment. These guys really need to shape up! More

Very kind and helpful! We bought the 2019 Honda CRV Touring from Pickering Honda. We are so thankful for the service provided to us by Peter and Sunil. They were very patien We bought the 2019 Honda CRV Touring from Pickering Honda. We are so thankful for the service provided to us by Peter and Sunil. They were very patient and honest with us. They answered all our questions in great detail and you can tell they are very knowledgeable about their work. In addition, they were very flexible and provided us a great deal on the car. I highly recommend their services and would contact them again if need be. Estrellita & Orlando More

Used vehicle We bought a used vehicle from Pickering Honda that sadly had unforseen issues. Brian and Aatif @ Pickering Honda went above and beyond and made all We bought a used vehicle from Pickering Honda that sadly had unforseen issues. Brian and Aatif @ Pickering Honda went above and beyond and made all the issues go away. I would highly recommend Tim More

Waste of time I initially inquired online at Pickering honda for used 2017 honda civic touring. I immediately got a call from the dealership saying the car I availa I initially inquired online at Pickering honda for used 2017 honda civic touring. I immediately got a call from the dealership saying the car I available for your viewing. We set up a time for Saturday, Sept 8th at 11 am. When Saturday rolled by I got a call prior to 11 am making sure I am coming in was told the car is ready for a test drive. When I got to the dealership, the reception called in the manager who asked me to have a seat and the car will be outside shortly. 20 mins go by and nothing by then and then was told they are trying to locate the car. So I waited. In meanwhile they assigned me a salesperson who chatted with me and told me about making the right choice. Another 20 mins in total of 40 mins passed by and was told can't locate the car because it was sold the other day. At this point, I was upset because I was called in saying the car is ready for a test drive and which was a lie just to get me into the dealership and then wasted my time well this whole time they knew the car was sold. So now manager trying to be nice said we do have a demo for sale in silver colour and same model. I was like I am still interested. He said hold tight and he will get the keys, we will work the numbers and give you a good deal. 10 mins later he returned saying sorry we are not selling the demo at this moment. I was really interested in the vehicle and wanted to get into once asap. This treatment by Pickering Honda staff and not informing their customers ahead time was unacceptable. All they want is to lure you into the dealership and sell you a car if it is available. I would not recommend this dealer since they have no regards to customer service. I left the place upset. I never got a apology call from them as they clearly had my information. This time of course they won't call because they lost the sale. More

Didnt care after the deal Made deal for used car. Planned to pick up 4 days later with few things to be ready including registration, flat tire, coolant fluid. On the day, car Made deal for used car. Planned to pick up 4 days later with few things to be ready including registration, flat tire, coolant fluid. On the day, car plate was messed up because of lack of communication between manager and finance. Waited 4 hours and had to come back next day. Next day picked up car and few days later front tire was still leaking air. Couldnt go back to pickering Honda since we live far. Found out a nail stucked in there. I think passing safety was just pen wipped. I dont recommend this place. More