Pfaff BMW

The worst dealership! I was promised run flat tires and did not receive. The “great” salesman (Manager) whom I dealt with promised me a great deal only to find out our ver I was promised run flat tires and did not receive. The “great” salesman (Manager) whom I dealt with promised me a great deal only to find out our verbal agreement of run flats was not honoured. I have always had run flats on my BMW’s … I called after sitting on a dangerous highway for 3 hours with a flat tire - only to be told that my salesman was no longer with the company!! The new manager seemed not very happy with the past manager … I found him to be rude and not at all accommodating. I am extremely disappointed with this dealership! I’ve lost faith in BMW!!! More

Love my car, hated every minute of the service. The salesman had no idea what he was doing. Poor communication, did not manage my expectations in terms of timelines, didn’t give me the ownership…et The salesman had no idea what he was doing. Poor communication, did not manage my expectations in terms of timelines, didn’t give me the ownership…etc. I tried to call the manager, Leon, a couple of times and he didn’t even call me back. So brutal!! More

Excellent customer service , communication skills on dealing with customer, the following up on appointment, I have no doubt in recommending others to Pfaff BMW. dealing with customer, the following up on appointment, I have no doubt in recommending others to Pfaff BMW. More

It’s the best service! Prompt. Detailed. Efficient. Polite. Professional. Great overall. Helpful. No complaints. Prompt. Detailed. Efficient. Polite. Professional. Great overall. Helpful. No complaints. More

Advisor Jason Azurin provided me with efficient communication and answered my questions clearly. Very professional. communication and answered my questions clearly. Very professional. More

Very polite, helpful and professional staff. Whenever I walk pass the parts section I am always greeted by whoever is sitting at the counter. Whenever I walk pass the parts section I am always greeted by whoever is sitting at the counter. More

Excellent service, timely communication from service staff, and a nice lounge and coffee machine = a great dealership experience staff, and a nice lounge and coffee machine = a great dealership experience More

Profoundly disappointed with the quality of customer and technical service…been a bmw owner for over 20 years. technical service…been a bmw owner for over 20 years. More

Very helpful professional and reliable service experience from start to end. Thanks to you Nigel. from start to end. Thanks to you Nigel. More

Very good parts and service, but very expensive. Fast turnaround, free shuttle. Place is kind of empty these days. Fast turnaround, free shuttle. Place is kind of empty these days. More