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Performance BMW

St. Catharines, ON

4.7
188 Reviews

266 Lake Street

St. Catharines, ON

L2N 4H1

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188 Reviews of Performance BMW

December 01, 2022

Great people, speedy service and empathy! Thank you for making a terrible situation not so terrible! More

by Ajgoyette619
Recommend Dealer
Yes
Employees Worked With
Heather Service Advisor
Dec 07, 2022 -

Performance BMW responded

Thank you for your positive feedback, we're glad we could help with your vehicle needs!

November 29, 2022

Worst used car sales dept I have ever dealt with. They changed pricing, changed what was agreed upon even though a deposit was made. The salesman Joe changed the story about the previous owners of th More

by Blakerankie
Recommend Dealer
No
Employees Worked With
Joe Primerano
Nov 30, 2022 -

Performance BMW responded

Hi Blake, I am sorry we couldn't come to a mutually agreed upon deal on the vehicle you were looking for - I admit I am somewhat shocked and saddened to see your review here given our friendly and personable interactions every time you visited the store. As we know, there was a misunderstanding related to the Certified Pre-Owned Warranty duration that came complimentary with the vehicle, and unfortunately we did try to get you an interest rate that was unavailable which amounted to the difference out of pocket you mention. You're always welcome at the store - I apologize once again that you did not have the great experience we'd prefer. Have a great day. Geoffrey Hills General Sales Manager 905-934-3356 Ex. 3502

Dec 02, 2022 -

Blakerankie responded

Geoffrey thanks for responding. Yes its too bad this deal fell apart at the end over the Apple Car Play that was to be installed and agreed upon on the Invoice. All the other issues explained above were still hard to get over. When Joe called me 5 days before picking up the vehicle and told me that you would not honor the Apple Car Play install and I had to pay for it and go to Toronto to get it done I knew that with all the other issues mentioned in my initial post that your used car apart of your dealership in my opinion is one that really does not have the honesty that is expected. When I did deal with you it was personable as you were one of the managers that did try to help when your sales team made the mistakes. It's like Joe said if you don't want no worries we will sell it to someone else and gave me money back. He did not care that he went back on what was agreed upon. Thanks again for the response.

November 23, 2022

Horrible communication from service! Unrealistic wait times do not take your vehicle here for service More

by Kellyflorbama
Recommend Dealer
No
Employees Worked With
Mike Bewley
Nov 23, 2022 -

Performance BMW responded

Thank you for your feedback. This is definitely not the norm at Performance BMW, please accept our apologies for your service experience. A member of our management team would like to reach out to learn more and see if there is anything we can do to re-earn your business, but unfortunately we are unable to locate you in our customer database using your username. If you could kindly respond to us privately at customercare@performance.ca indicating your first name, last name, and the best method to reach you. Our Service Manager, David Heidebrecht, can also be reached directly at david.heidebrecht@performance.ca or by calling (905) 934-3356.

November 18, 2022

Very good General Manager-Mike, and Sales Manager - Bruce. Heather - the new Service Manager, was a good choice for this role. Excellent service. Keep it up team! More

by Jimwebster55
Recommend Dealer
Yes
Employees Worked With
Mike Bewley, Bruce Redwood
Nov 23, 2022 -

Performance BMW responded

Thank you for taking the time to acknowledge the Performance BMW team. It's always a pleasure, and we look forward to your next visit!

November 17, 2022

Have purchased multiple vehicles from Toney at Performance BMW, always a positive experience to find the right vehicle for me. More

by Glester
Recommend Dealer
Yes
Employees Worked With
Denise Michaud, Bruce Redwood, Toney McDonald, Mindy Zheng
Nov 23, 2022 -

Performance BMW responded

Thank you for your continued loyalty and support, Glester! We're glad to have you as a part of our Performance BMW and Performance Auto Group family, and we look forward to your next visit!

Nov 23, 2022 -

Performance BMW responded

Thank you for your continued loyalty and support, Glester! We're glad to have you as a part of our Performance BMW and Performance Auto Group family, and we look forward to your next visit!

November 14, 2022

Excellent and knowledgeable service from Heather at service dept. Very happy with my experience there. I would defiantly recommend going there More

by J_rattray160
Recommend Dealer
Yes
Employees Worked With
Heather
Nov 23, 2022 -

Performance BMW responded

Thank you so much for the great review and for acknowledging Heather! We're glad we could help with all your BMW's servicing needs, and we look forward to your next visit.

October 14, 2022

From the Sales Consultants to Service Department and Vehicle Orientation experts made my experience enjoyable and that I made the right choice of vehicle. More

by ttiffany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Young, Dave H - Service Manager, Mike - Product Specialist, Toney McDonald, Mindy Zheng
Nov 11, 2022 -

Performance BMW responded

We're glad we could help you get into the right vehicle, Tiffany! Thank you for taking the time to acknowledge our team, and welcome to the Performance BMW and Performance Auto Group family.

October 01, 2022

What I like about Performance BMW is they take care of you well after the purchase. Finance Services Manager Denise Michaud suggested some great ideas on how to save money and make the right decisions, fo More

by JB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Michaud, Joe Primerano
Nov 11, 2022 -

Performance BMW responded

Thank you for the great review JB, it was our pleasure to help you find everything you were looking for! We're glad to hear about your great experience working with Denise and we look forward to seeing you again.

September 18, 2022

During my recent Service at Performance BMW Mark L as usual looked after everything quickly and ahead of forecast time estimated. Great to see everyone again, Joe P and Mike B. Then delt with some paperw More

by Ian and Darlene P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Michaud, Mike Bewley, Joe Primerano
Nov 11, 2022 -

Performance BMW responded

Thank you for being a part of our Performance BMW family, and taking the time to acknowledge our team! It's always our pleasure to help with your vehicle servicing needs. We look forward to seeing you again!

September 13, 2022

this was a great experience for me, I would definitely reccommended performance bmw to anyone I know More

by 316brendan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Primerano
Sep 15, 2022 -

Performance BMW responded

Thank you for your recommendation and 5 star review, Brendan. We're glad to hear you had a great experience, and we look forward to your next visit!

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