Peace Arch Toyota

Worst dealership ever I love my Prius but this is the worst service department I've ever encountered. A price comparison shows Peace Arch significantly higher than other To I love my Prius but this is the worst service department I've ever encountered. A price comparison shows Peace Arch significantly higher than other Toyota dealerships in the lower mainland. I hear that staff get their cars serviced elsewhere. Service Department operation is so bad that I have twice complained to the president of Toyota Canada, who seems unable to effect any change in dealership operation. In the 4 years since I bought my Prius, my car was only been ready at the time promised twice, and nobody bothered to get in touch to flag problems or delays. As a result, I missed, among other things, a medical appointment for which I had waited months. While some staff are pleasant, some are downright rude, and the general defensiveness and disorganization raise concerns for me about the competence of the work being done. After all this, when I complained, the Service Manager, Oswald, told me to take my car elsewhere, since I was so unhappy. He agreed to pay for my "Oil Change for Life" if I did, and so I went to Langley ToyotaTown, where the service is courteous, prompt and well done in every respect. Now Peace Arch has decided not to honour that agreement. By all means, buy a Toyota, but don't buy it here! More

Over charging service/parts I was a Service customer for 6 years, never questioned my service and parts billing. Just had a sensor replaced and was charged 20% OVER FULL Toyota I was a Service customer for 6 years, never questioned my service and parts billing. Just had a sensor replaced and was charged 20% OVER FULL Toyota retail (checked with 4 other Toyota Dealers in the Lower Mainland to confirm). Not only was I shocked, but the explanation I was given - the dealership can charge what the market will accept.....I could not believe it! I have to wonder how many service customers have been overcharged simply because the White Rock area customers did not question the price of parts. The Service Manager did refund the 20 % overcharge and advised he would call me back with a further explanation, this did not happen. More

Excellent service by Sherrie I just purchased 2015 rav4 , was very happy with the customer service , have been repeated customers for Toyota for the last 25 years and was never ex I just purchased 2015 rav4 , was very happy with the customer service , have been repeated customers for Toyota for the last 25 years and was never explained about the features as we were this time. We were thinking of changing to another model but we accidentally went to peach arch and with the service we got from Sherrie got us going with Toyota again. More

Excellent to deal with Mr. Ramon Castilo This am I visited Peace Arch Toyota and had the pleasure in meeting Mr.Ramon Castillo he is pleasant to deal with and a perfect PR person. In my next This am I visited Peace Arch Toyota and had the pleasure in meeting Mr.Ramon Castillo he is pleasant to deal with and a perfect PR person. In my next service I will make sure to call on him. Keep up the good work, Ramon. David W More

Be very careful and wary of this dealership My parents, who are both in their late 70's, purchased an 08 RAV4 from this dealership new. They have taken excellent care of their vehicle with regul My parents, who are both in their late 70's, purchased an 08 RAV4 from this dealership new. They have taken excellent care of their vehicle with regular servicing, oil changes, etc at the dealership and have paid dealership prices. Their vehicle only has 95k on it as they don't generally drive any great distances. They noticed several warning lights come on their dash and have spent a great deal of money and time getting the problem diagnosed. The issue appears to be that the timing chain is skipping a link and is gone. Timing chains generally need to be replaced around the 300k mark which will be long past my parents driving days. The dealership charged my parents close to 1000 to diagnose the problem and then offered to install a USED replacement engine into their vehicle for $6500. I took their vehicle to a reputable mechanic who was incensed at this blatant attempt to take advantage of this senior citizens. He said the same motor would cost $3200 installed, all in. What really is upsetting is that not only Toyota/Peace Arch is refusing to stand behind any sort of warranty in terms of kilometres on the vehicle, they then have the audacity to attempt to further "gouge" their customers for a few more thousand dollars for an issue that didn't need to be addressed for at least another 200k kilometres. I hate hearing stories of people being taken advantage of but to witness it first hand not only makes me very upset but compels me to warn others so that they do not become victims as well. More

When I take my 2010 Tundra in for service I make sure I get Ramon. He is pleasant to deal with and if he can't answer a question he will talk with a tech so he can give me the information I need. The rest get Ramon. He is pleasant to deal with and if he can't answer a question he will talk with a tech so he can give me the information I need. The rest of the service department are also quite knowledgeable but if Ramon is on his days off I will call when he is in. I am very picky when it comes to my truck and I can be a pain in the neck but Ramon seems to be able to please me with the answers and explains the bill in detail to me. I highly recommend Peace Arch Toyota and their entire service department. Jim Kerr, Surrey B.C. More

I originally wrote a review that detailed my experience with Peace Arch Toyota, I didn't give the dealership high marks or a good review as I was not impressed by the price they offered to buy my trade in with Peace Arch Toyota, I didn't give the dealership high marks or a good review as I was not impressed by the price they offered to buy my trade in at, As it was considerably less then what other dealers had offered me. needless to say that after writing the review it received the attention of the Sales Manager Bruce, after a few emails and a phone call, Peace Arch Toyota and I were able to come to a reasonable agreement for the purchase of a 2014 Tundra. Bruce & Brent went the extra mile, and came up with a unique opportunity where I could get full value of my Trade In and get the Tundra, I wanted. This is what impressed me about this dealership, that stands out from other Toyota dealers that I've dealt with. More

My experience with Peace Arch Toyota has always been very positive. Everyone there is very helpful and professional, great teamwork! I found that Dave Alfawicki, my product Advisor, was a perfect match for m positive. Everyone there is very helpful and professional, great teamwork! I found that Dave Alfawicki, my product Advisor, was a perfect match for me. He's easy going, no pressure but was very committed to helping me get exactly what I wanted. He is always available to help with any concerns. He also helped a colleague from work purchase her car and she was very satisfied with her experience. When my daughter needed a pre-owned car, her and I spent a week looking all over the Lower Mainland. Turns out that Dave was able to find the perfect car for her at a great price. We both were very pleased. I would absolutely recommend Dave and Peace Arch Toyota. More