Peace Arch Toyota

Shocked at the treatment! As a middle-income family we saved for 5 years to purchase a $57,000.00 4runner! Never again would I deal with Peace Arch Toyota. Shameful business pr As a middle-income family we saved for 5 years to purchase a $57,000.00 4runner! Never again would I deal with Peace Arch Toyota. Shameful business practices!!! I bought my 2016 4runner through a fleet sale. I realized after I picked it up that it had a vibration in the foot peddle of the brakes. At 1600km I brought it to Peace Arch Toyota in Surrey and two mechanics took it for a test drive agreeing something was not right. They asked me to come back for a senior mechanic, which I did two weeks later. They tried to reset brake system and locked an error code into it. So they kept it to repair. Two days later I received a call from the service manager telling me they were working on the problem with Toyota Canada but were not making progress. I told him that I needed a vehicle as I was going on holidays the next morning. He told me he could not give me a vehicle as I had not purchased the vehicle through Peace Arch Toyota. I was shocked by his remark. He said they didn’t feel comfortable giving my vehicle back as it still had a brake system error on it. I said again, I need a vehicle! He then said, “If you had bought an extended warranty or bought through us we could help, sorry”. I couldn’t believe what I was hearing. So I told him that I have a $57,000.00 vehicle from Toyota you will not stand behind! He told me it was complicated! I went straight down and got my 4runner back. I will never do business at Peace Arch Toyota again! I warn anyone I meet of how poorly they treated me with the repair of my 2016 4runner with only 1600km on it. Truly unbelievable! More

Service carge We just bought Toyota from a lady who had done only 24,000 Km. She had paid around $1000 for oil change for life. Apparently now we have bought the We just bought Toyota from a lady who had done only 24,000 Km. She had paid around $1000 for oil change for life. Apparently now we have bought the car and it says we have to pay for transfer. I am wondering why we should pay when that lady had already paid. We were told by the front desk clerk anywhere between $300 to $500. We are still waiting for the finance guy to call us. I think this is a rip off. I wil write another review once when the finance guy calls me back More

Satisfied in the End I just purchased a Demo 2016 Toyota Tundra Platinum 3 weeks ago and had a good experience with Cliff(Sales Rep) while purchasing. When I came to pick I just purchased a Demo 2016 Toyota Tundra Platinum 3 weeks ago and had a good experience with Cliff(Sales Rep) while purchasing. When I came to pick the truck up a few items were not fixed but after dealing with Russ, Alex, & Cliff all my needs have been met and I'm very satisfied with my truck. I would recommend Peace Arch Toyota to all my friends & family. More

Great service ! The service was excellent! Leagh was very helpful. He is friendly and knowledgeable. I will definitely recommend to my friends to buy a vehicle from The service was excellent! Leagh was very helpful. He is friendly and knowledgeable. I will definitely recommend to my friends to buy a vehicle from Peace Arch Toyota. I'm very happy with my new Toyota RAV4 2016. In fact I wouldn't buy any other vehicle accept Toyota. It has great visibility and driving is so smooth. I love it. Thank you for making my purchase so enjoyable. Another happy customer, Cheryl Wolbers More

Great service !! I really appreciate the time and understanding that Dave put into our requests. He is very friendly and enthusiastic. Always willing to please his cli I really appreciate the time and understanding that Dave put into our requests. He is very friendly and enthusiastic. Always willing to please his clients.. More

Expensive mistake! Bought a 21.000,00 thousand dollar used SUV from Peace Arch Toyota. Vehicle looked clean inside and out. Immediately had problems with it and still am Bought a 21.000,00 thousand dollar used SUV from Peace Arch Toyota. Vehicle looked clean inside and out. Immediately had problems with it and still am. Will cost many thousands to repair. Would recommend shopping somewhere else. More

Outstanding Sales and Service Experience Recently, I decided that it was time to purchase a new vehicle. After doing my research I decided that Toyota would meet my requirements for reliabili Recently, I decided that it was time to purchase a new vehicle. After doing my research I decided that Toyota would meet my requirements for reliability and low cost of ownership. I contact Peace Arch Toyota where I was very fortunate to be introduced to Mr. Kamal Dutt. He quickly arranged an appointment so that my trade-in could be appraised. The appraisal was done with no delay and, immediately thereafter, Mr. Dutt took his time to explain the bottom line price that I would be required to pay for my new Toyota in the model/configuration that I was seeking. The deal that Mr. Dutt presented seemed very reasonable and fair. But what really tipped the decision for me was Mr. Dutt’s professionalism, sincerity, and no-nonsense approach. It was clear that Mr. Dutt respected my time and, to this end, I felt respected as a customer. I am so grateful for Mr. Dutt’s exemplary service and guidance. This was truly the best experience I’ve had with a car dealership in my 30 years of driving. My praise doesn’t end here…my vehicle required a very minor adjustment. I immediately booked an appointment to bring my vehicle to the Peace Arch Toyota Service Center. Jeff Galenzoski was my Service Advisor. Between Jeff, Ramon Castillo the Assistant Service Manager, and two of their excellent mechanics (Zack and Jeff the Foreman), the problem was quickly resolved. I was in and out of the service centre within 20 minutes. I am so thoroughly impressed with the service staff. They were all so professional, kind, and extremely helpful. It is apparent that they genuinely care for their customers. I still can’t get over how quickly they all came together to resolve my issue. Thanks for an amazing experience overall. It is safe to say that Peace Arch Toyota has their customer's best interest in at heart and they have me as a customer for life. More

Full Maintenance Service- but full maintenance not performed The Dealership is ok if you deal with DaveAlfawicki in Sales&Jozsef in Service but beware of the Techs as not all service items outlined are performed The Dealership is ok if you deal with DaveAlfawicki in Sales&Jozsef in Service but beware of the Techs as not all service items outlined are performed. I'm giving them one more chance and will be taking my business to another dealership if let down again. More