Paul Sadlon Motors - Service Center

It was wonderful I had an appointment for 9:00 to have an onstar upgrade. When I booked they told me it was going to be an hour so I was happy with that because I wa I had an appointment for 9:00 to have an onstar upgrade. When I booked they told me it was going to be an hour so I was happy with that because I was going to sit and relax in the massage chair. When I got there and Shannon told me it was going to be 2-3 hours I was surprised....only because it was not what I had expected. I stayed in the chair for a couple hours.....heaven....but just shortly after 11:00 I decided I needed to go home to get some work done.....I only love a block from the dealership but it was a rainy day and they insisted on driving me which was very very kind. At 1:00 they called me to,say it was finished and they sent over someone to pick me up. All staff extremely friendly. I rant and rave about your dealership ALL the time to all my friends. I enjoyed the chair sooo much and my aches and pains are gone. Only thing is that had I planned anything that day, thinking the task would have been done in an hour, then I would have been messed up for sure BUT I wasn't. Just would have liked to have been informed up front that it was going to be 4 hrs but overall...tremendous experience More

Service Experience: Mike Boulding I would like to comment on the service I have recieved at Paul Sadlon Motors. As a new customer in March, it had taken about 2 weeks to have my appoi I would like to comment on the service I have recieved at Paul Sadlon Motors. As a new customer in March, it had taken about 2 weeks to have my appointment scheduled, as I required a courtesy vehicle. In terms of the Service desk staff, I not only found a lack of organization when arriving to square up my invoice but the biggest issue was and continues to be the phone system. When calling the Service Department, I am often put on hold and after a combination of waiting music and ringing, put on hold again and again. Although this dealership has a reputation of "not going anywhere", I beleive that the methods of communication and operation that Paul Sadlon is contunuing to use are becoming obsolete and frankly a bit dated for today's age of technology. Considering the advanced technology put into these vehicles, I would expect the same growth within the Service Department. I have an utmost appreciation for Mike Boulding, who had taken the time over and above his title to ensure my experience was nothing less than perfect. Because of my concern with communication, he made efforts to call me directly and fully explain each detail of the work completed to my Cadillac SRX, and CTS. I sincerely believe that building a relationship with your customers is essential in this industry, and it was clear that he conveys this honest integrity. Through many visit's now to Paul Sadlon's, I have seen Mike do many things that are above and beyond his Mechanic title in order to keep the Service area running efficiently. Mike Boulding is the true represtentation of what it means to be a leader and director, and this is why I will continue to bring all of my GM vehicles to him. More

This is the last time I will ever visit Paul Sadlon. I brought my car in and was GUARANTEED it back same day. The same day turned to Monday. Then Monday turned to Tuesday, then Tuesday turned to Wednesday brought my car in and was GUARANTEED it back same day. The same day turned to Monday. Then Monday turned to Tuesday, then Tuesday turned to Wednesday. I was quoted THREE different prices, because they couldn't figure out the problem on the initial check. When I FINALLY picked up my car and drove it home, something else wasn't working so I had to bring it back. Who do they hire? People without actual licenses? I don't get how they can't pinpoint the problem in the initial check (which they charge $100 for.) Unfortunately this happened last time I went as well, so I have learned my lesson. Poor customer service and poor actual service means I need a new mechanic. Did I mention they DON'T CALL YOU BACK?! I had to call several times before I got to speak to anyone. Very frustrating. I would never, ever recommend them to anyone. More

Great people who knows what they are doing, better than the other Chevy dealers, prices could be improved as compare to Toyota or others car manufacturers for services . I totally recommend if anyone i the other Chevy dealers, prices could be improved as compare to Toyota or others car manufacturers for services . I totally recommend if anyone is not happy with their current service provider definitely give them a try, you will not regret. More

I took my 2008 Envoy into this dealer to have a cracked manifold replaced under warranty. A letter was received that this part was defective on certain models and would be replaced at no charge. This was manifold replaced under warranty. A letter was received that this part was defective on certain models and would be replaced at no charge. This was supposed to be a 5 hour job according to the service rep. It had to stay overnight so they could obtain a manifold from out of town. On the next day I was informed that a bolt was stuck or frozen in the manifold and they would need to get an extractor to remove it. On the following day I was advised that the extractor had the wrong tool and had to return later that day with the correct one. This would require they keep the vehicle over the weekend. Apparently the extractor returned on Friday but still could not remove the bolt so on Monday I was told that they had removed the head and sent it to the machine shop. On Tuesday i was informed that there were 7 of 14 bolts gone and all had to be removed and retapped. Also noticed some lifter damage (still unexplained fully). This was going to take until at least Friday if not longer. I was given a rental car but I am unable to tow my boat with a rental vehicle. I explained right from the beginning that the vehicle's main purpose was to pull my fishing boat and I needed a vehicle for this purpose, probably a demo or one from their used car lot. They were apparently looking for one I finally was able to get a used Blazer from their lot with a promise to keep it until our Envoy work was finished. With this vehicle I could do towing. Thanks to Joelle for her hard work on that. I was informed after 2 weeks that the bolt extraction was not going well and GM had agreed to swap the engine and ordered a new one from Michigan. I certainly not displeased with this and I told them that they can keep the vehicle for as long as it takes. Overall, I don't fully understand the problems but a new engine with balance of powertrain warranty, I'm not complaining. Tom Bartlett Midhurst, Ontario More