Pathway Hyundai

We have bought 3 Hyundai's since 2000 and just love the cars. We are now looking for a 4th car and altho' we have not totally committed to Hyundai yet, we want to commend Jordon on the efficient service he cars. We are now looking for a 4th car and altho' we have not totally committed to Hyundai yet, we want to commend Jordon on the efficient service he gave my husband and myself a couple weeks back. These are "friendly" people without being overbearing and Jordon is like a member of our family (yet he's not) when we walk in. We have not yet made up our minds bec' we still have two vehicles and are in no hurry. But when the crunch is on, we will go back to retest the Elantra (2012). Jordon was great to give us our space for a couple weeks and then followed up with a phone call (more than any other dealership did (I might add). Very personable and nice young man. More

Tim Wilson and Shelly Brown were great! They were helpful, friendly, knowledgeable and had answers to all the questions a person can have. I highly recommend Pathway Hyundai, and strongly suggest see helpful, friendly, knowledgeable and had answers to all the questions a person can have. I highly recommend Pathway Hyundai, and strongly suggest seeing Tim and Shelly. Tim and Shelly made the buying experience easy, fun and quick. More

From the moment we walked in the door we were treated with respect, the staff were very friendly. We were not pressured into making any decisions. Sophie was great to work with and she told us up front t with respect, the staff were very friendly. We were not pressured into making any decisions. Sophie was great to work with and she told us up front that we needed to be patient with her as she had just finished her training and was new on the sales floor. Sophie told us that if she didn't know the answer to a question she would find out for us which she did as needed. For someone who was new to the sale floor she did a great job. We were looking of a 2012 vehicule and we test drove a Tuscon and a Sonata. We decided that we would like to purchase a Sonata, very nice car and excellent safety ratings. Paul the sales manager was great and we soon came to an agreeable price for a 2012 Sonata Demo car. Paul left us with Sophie and Fernando to fill out all the paperwork. Fernando was an excellent teacher for Sophie and explained each step in detail to here. In no time we were in Ian's office to arrange the financing. Again there was no pressure as Ian went through the various plans available to us, rust and paint protection, and back up sensors for example. We picked up our car yesteday and again Sophie was excellent in closing the deal and showing us the working of the car. Well done Sophie 1st deal completed and we look forward to working with you again. More

Tim made the whole experience completely smooth and painless. This is my first car purchase and I feel great about it. Tim was extremely helpful every step of the way, and he went above and beyond to m painless. This is my first car purchase and I feel great about it. Tim was extremely helpful every step of the way, and he went above and beyond to make sure that I felt completely at ease with every aspect. More

I was very satisfied with my experience at Pathway Hyundai. Stephane was friendly and knowledgeable. He was very polite and gave us all the information we needed. I especially appreciated his honnest Hyundai. Stephane was friendly and knowledgeable. He was very polite and gave us all the information we needed. I especially appreciated his honnesty. It was nice to be able to joke with him and him with us. Made the experience a little more pleasant (as opposed to past experiences we've had elsewhere). All in all, I would not hesitate to come back and see him to purchase another vehicle and I would definitely recommend him to friends/family. Thanks for your help Stephane. Very appreciated :) More

Although I have not bought many cars over the years, I Although I have not bought many cars over the years, I have bought good ones and I remember the sales staff in all of them. Mr. Paré is the best sale Although I have not bought many cars over the years, I have bought good ones and I remember the sales staff in all of them. Mr. Paré is the best sales representative I have worked with. More

While I would recommend the dealership, I unfortunately cannot say that I would recommend the staff with whom I worked. They were friendly and approachable, especially during the purchasing phase, yet cust cannot say that I would recommend the staff with whom I worked. They were friendly and approachable, especially during the purchasing phase, yet customer service decreased once the vehicle was purchased (and waiting for possession). As a first-time car buyer, I appreciated Michael and Keith’s commitment during the buying process. They were very responsive, patient, and considerate, both in person and via email. Unfortunately, once the car was purchased (within minutes), my experience was less than to be desired. My meeting with Emad (finances) was quite unprofessional (i.e., when I mentioned my salary, his response was “wow…that’s cool, nicely done”) and somewhat sarcastic (crossing the line between professional and friendly). He tried selling various insurance plans, which I was not ready to commit to. I told him I needed more information and time to see if these plans were in my best interest. He was to follow-up. … I was told it could take between four to six weeks for the car to arrive (because of type, model, colour, etc). Six weeks later, I inquired with Keith as to the status of the car and I was told that the car had come in but to contact Michael to make arrangements. Long story short, the car was on their lot for seven days before I had it my possession. Because financial matters hadn’t been finalized (since Emad hadn’t followed-up) and Michael was slow in providing the information required, the process was at a standstill. I ended up contacting Keith and another manager to figure out what needed to be done after many unsuccessful attempts. Disappointed, I told Keith he should reconsider his customer service praise (in his selling spiel) given the lack of communication and consideration. When Emad called to apologize, as a courtesy act, he offered me various insurances packages at-cost. I was astounded that a courtesy act was actually a tactic to gain more money from the customer (i.e., “we’re sorry, so we offer you this, you now owe $1000??). Keith eventually followed-up, apologized, and offered a ‘real’ courtesy gesture. While the car was ready at pick-up, the financial contract was not. It contained errors, which in writing, would entail me paying more than what was agreed. Both Emad and Michael tried to convince me that it didn’t matter and I could sign it anyways. Really??? It’s a binding contract!!! The contract was thus modified accordingly. Nevertheless, despite this, I would go back to Pathway. Overall, staff was friendly and approachable and I have heard great things about the dealership. I consider my situation as an unfortunate mishap, but would be much more cautious throughout the entire process (from browsing to purchasing to financing to getting the vehicle). I’ve had my Tuscon for a few months now and I enjoy driving it. I’m definitely happy with my selection! More

Stephane & Frank make purchasing a vehicle a fun experience. I got a few prices to compare and Pathway blew the competition OUT OF THE WATER. I can't beleive what a deal I got. I feel like I'm with experience. I got a few prices to compare and Pathway blew the competition OUT OF THE WATER. I can't beleive what a deal I got. I feel like I'm with great friends when I deal with Steph and Frank. More

This is our 4th Hyundai and this dealer is amazing. No pressure, friendly service with a smile. Stéphane went out of his way to help us as we needed the new vehicle to go to Montreal and it wouldn't be pressure, friendly service with a smile. Stéphane went out of his way to help us as we needed the new vehicle to go to Montreal and it wouldn't be in by that date so he lent us a similar model to try out over the weekend which convinced us we had made the right decision to go with the Veracruze. Paper work went smoothly, no hassle with financing, car ready on time and Stéphane even set up my Blue Tooth in the car. Such a nice individual, we will definitely recommend him to our friends and family for the excellent customer service he provided us. More