Pathway Hyundai

My 2013 Santa-Fe purchased from Myers died and Myers wouldn't help us at all. They wouldn't even do the work to get us a loaner when they were supposed to and lied to us about what they could do to help wouldn't help us at all. They wouldn't even do the work to get us a loaner when they were supposed to and lied to us about what they could do to help us. Myers told us 6 months until our engine would be replaced. Not only did Pathway get our car after Hyundai Canada stepped in but Pathway had the organization, system, processes, and give-a-xxxx-about-Hyundai-drivers to help us out. Not only did they help us out - they got the engine in the car THE DAY THEY GOT THE CAR. Gareth called us immediately when they received the vehicle - Myers didn't even tell us what was going on. Gareth followed-up with us repeatedly throughout the entire process and made us go from never driving a Hyundai again and having the worst customer service experience ever thanks to Myers - to knowing we will buy Hyundai in the future - and only dealing with Pathway (my 2022 Kona is going into service at Pathway in 2 weeks for new tires and a winter tune-up!) We should have bought the 3 Hyundai cars we've purchased the last decade from this dealer - but we will be getting all of our cars serviced here and working with them on our next vehicle in the future. We live all the way across Ottawa but I will make the trek to deal with Pathway going forward. I know they will take care of me. Thank you Pathway for being awesome (no joke!). Raphael helped us out today when we picked up our Santa-Fe and it runs like a dream. More

Excellent service, very professional. Would highly recommend. Will come back again for my next car. Would highly recommend. Will come back again for my next car. More

Listened to my concerns and was very mindful of them. Delivered my vehicle at promised. Vehicle was clean however a couple small dents were missed in the vehicle prep and will be taken care of. Appl Delivered my vehicle at promised. Vehicle was clean however a couple small dents were missed in the vehicle prep and will be taken care of. Applied a loyalty rebate to the cost of the vehicle, of which I was unaware. Much appreciated. Mike went over the vehicle features and linked my phone to the vehicle. Very satisfied . More

J’ai pris possession de mon véhicule neuf le 20 septembre 2022 , nous avons donner notre ancien véhicule en échange. Nous avons donc eu à faire une “balloune”. Les premiers paiement de notre véhicule neuf 2022 , nous avons donner notre ancien véhicule en échange. Nous avons donc eu à faire une “balloune”. Les premiers paiement de notre véhicule neuf ont passé le 27 septembre et ils ont pris 2 paiement étant donnée que le concessionnaire avait mis la date de début des paiements le 2 septembre 2022 (je n’avais meme pas le véhicule encore). Ils ont avoués que c’était leur erreur mais qu’ils ne pouvaient rien faire! La seule chose qu’ils ont fait c’est me dire : c’est parce qu’on a une employée en formation. Je ne crois pas que sa excuse la situation. Pour le montant de la balloune de mon ancien véhicule , ils ont pris le montant en date du 20 septembre et non pas du 2 septembre. Ce qui fait que j’ai payée pour 2 véhicules pendant ce temps … TRÈS décu. Lorsquils font une erreur ils ne font rien pour nous aider. Je ne recommenderai ce concessionnaire à personne ! Ce qui me désole puisque le service de vente était #1. More

I wouldn’t call it the best experience ever. I leased a car from them. Luckily i read the lease contract before signing it as they increased the rates from the initial offer they gave me. Then p I leased a car from them. Luckily i read the lease contract before signing it as they increased the rates from the initial offer they gave me. Then part of the deal was for them to give me a free oil change and pay for SiriusXM for 1 year. After being in person there 2 times, call them 5 times there was not follow up from them. Now after 3 months this is still not fixed! More

Crystal & Guy are amazing! They have gone above and beyond to help me and have worked amazing with my schedule. They have gone above and beyond to help me and have worked amazing with my schedule. More

Above and beyond accurately describes my experience with Pathway Hyundai. From Jesse (used car sales) to Tyler Tribble (sales manager) and Ben Featherston (service), each department was courteous, customer Pathway Hyundai. From Jesse (used car sales) to Tyler Tribble (sales manager) and Ben Featherston (service), each department was courteous, customer focused and delivered excellent service and attention in every step of the purchase and service process. I was pleasantly surprised at the 'after sales' customer service. Let's face it, dealerships are like people, there are good ones and there are bad ones. I am happy to say that Pathway Hyundai is a good dealership. This will be my preferred dealership going forward for future needs. Mark More

The sales associate Chris was super helpful. No pressure, very professional and genuinely wanted to make sure we were happy with our purchase. No pressure, very professional and genuinely wanted to make sure we were happy with our purchase. More

Great service I was extremely pleased with Gareth Spencers work on my vehicle, the original quote was extreme and he was capable of cutting the price in half...Great job Spencers work on my vehicle, the original quote was extreme and he was capable of cutting the price in half...Great job More

I had a really great experience with this dealership (despite a dislike for dealerships in general). Not once did I feel pressured or misled. I was offered multiple options in a lower price range, even (despite a dislike for dealerships in general). Not once did I feel pressured or misled. I was offered multiple options in a lower price range, even while the used car market is piping hot right now. Jessie is specifically the rep I worked with and he was responsive, informative, and easy to do business with. The paperwork was all explained to me and he even helped me pair my phone to my Bluetooth when it was time for pickup. Thank you to Jessie and Pathway Hyundai! We will definitely be back for our future vehicle needs. More