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Pathway Hyundai
Ottawa, ON
568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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568 Reviews of Pathway Hyundai
April 03, 2014
Great service, price and speed on maintenance For a couple of weeks our drive belts had been squealing on startup. At around the same time I noticed we were past the recommended date for the timi For a couple of weeks our drive belts had been squealing on startup. At around the same time I noticed we were past the recommended date for the timing belt replacement, so we made an appointment for a week from today to have them all replaced. This afternoon, however, my wife could not get the car to start. Making use of our CAA membership, we had it towed to Pathway and I met her there at around 5 pm. We spoke to Jen Laughren (service advisor) and Scott Lafontaine (technician) at the service desk. They immediately made us feel welcome and, mentioning a slow night, offered to take the car in right away. Scott answered all of my technical questions and we were satisfied with the prices quoted. We received a call from Jen at home a little while later, explaining that the car wouldn't start because the trunk was left ajar and the light drained the battery. Since this was the original battery, had failed a previous load test and was now seven years old we agreed to replace it. We received a call from Jen at 8 pm to tell us the car was ready, and when we picked it up she showed us how the timing belt replacement came in under the quoted amount. Overall, very pleased with the service. More
by JD and Beastlet
Employees Worked With
Jen Laughren, Scott Lafontaine
March 25, 2014
An excellent sales/service team who were really knowledgeable, and yet were not overbearing at all. We were able to take our time and look over the vehicles with no pressure to purchase. The team knowledgeable, and yet were not overbearing at all. We were able to take our time and look over the vehicles with no pressure to purchase. The team supplied us with coffee and water as we considered our options, and we did not feel hurried even though we were considering buying one of the least expensive cars on the lot. We were offered a shuttle ride home as we were on the bus. At the time of collection the car was immaculately presented and even the tyre walls had been polished - no mean feat for the middle of winter on a used car. We would highly recommend this dealership. More
by Meldrew
Employees Worked With
Stephane Pare, Paul Gordon, Michael Li Wing, Sophie Toffolon, Jerry Rodriguez, Alan ryckman
March 01, 2014
Jerry Rodriguez paid special attention to ensure all details were taken care of to make the purchase a seamless one. Stephane delivered the new vehicle before due date to ensure purchase. A friendly d details were taken care of to make the purchase a seamless one. Stephane delivered the new vehicle before due date to ensure purchase. A friendly dealership - I would recommend it. More
by RobinVandekleut
Employees Worked With
Jerry Rodriguez, Stephane Pare, Ian Currie
February 26, 2014
I had a great experience at Pathway buying my first car. Jerry was very kind and calm, took the time to explain every step with me. He showed me all the great features included in my car and made sure every Jerry was very kind and calm, took the time to explain every step with me. He showed me all the great features included in my car and made sure everything was perfect at the time of pick-up. As for the financing, Ian was great. He explained all the possibilities available to me and was very kind and clear. I would recommend Pathway and Jerry to anybody wanting to buy. More
by joseesigouin
Employees Worked With
Ian Currie, Jerry Rodriguez
February 21, 2014
Be cautious with this dealership. I should have never bought from them in 2008 when they changed the price of the vehicle on my invoice thinking I would not notice. They sold me a lemon that has been in bought from them in 2008 when they changed the price of the vehicle on my invoice thinking I would not notice. They sold me a lemon that has been in there shop more times then I could count. At least when it was under warranty I could live with it but now! They recently tried to charge me for a repair at a cost of over $700 which ended up being a repair another garage did for $59. They (Dave Haldiman) are great at finding excuses when confronted but not very good at being accountable and taking ownership over their product. This man would find a way to explain to you that it actually takes an hour to cook minute rice! Get service there at your own risk and judge for yourself. Never going there again. More
by soulierl
Employees Worked With
Dave Stewart, Dave Haldimand
December 14, 2013
My clutch stopped working. After paying for an inspection, I was told I needed to replace the master cylinder. I therefore had the master cylinder replaced. Since work was being done on the vehi inspection, I was told I needed to replace the master cylinder. I therefore had the master cylinder replaced. Since work was being done on the vehicle, I opted to have the regular maintenance service done at the same time. A week later, the clutch stopped working again. I returned the car and was told that this time, the slave cylinder needed replacing. So I had it replaced. A week later, when I started the car, there was a loud screeching noise and a cloud of smoke started billowing from under the hood. When I had a look, I noticed that a belt had snapped. At this point, I wrote the service manager (Dave Haldimand) to inquire about how these issues could arise. I was told that it was difficult to determine which cylinder (master or slave) actually needed replacing, that perhaps both originally needed replacing, or that perhaps the one broke after (or as a result of) the replacement. As for the belt, he didn't have an answer. I wrote back pointing out that I had paid for an inspection (which admittedly was either not done or done incompetently) and wasn't satisfied with his answer. I also asked how it was possible for the belt to break given that it was (should have been) inspected during the routine maintenance I paid for. Again, either the work wasn't done or wasn't done properly. I also asked what the cost to have the belt replaced would be. His reply was to offer a $100 discount. I wasn't satisfied since I had spent several hundred dollars on parts and labour, some of which wasn't necessary. I wrote back explaining that I was a loyal Hyundai customer, that I had brought a number of customers to his dealership (both my parents, bought a Santa Fe and an Elantra, my brother, bought an Accent, and my closest friend, bought a Tucson, all on my recommendation) and that I expected a better explanation and resolution of the above issues. It is at this point that he stopped communicating with me - ignoring my calls and emails. Since then, I have shared my bad experience with friends, colleagues and neighbours some of which (Hyundai owners) have admitted having bad experiences with this same dealership. Those of us in the market for new vehicles have also taken our business elsewhere. More
by ASHG
Employees Worked With
Dave Haldimand
December 12, 2013
We purchased our vehicle through Darrell Turner. He gave us great service. He is very friendly and very knowledgeable. Thanks for helping us through the process. us great service. He is very friendly and very knowledgeable. Thanks for helping us through the process. More
by Dawnwil
Employees Worked With
Darrell Turner
November 19, 2013
Zina, the sales rep I deal with, was friendly, helpful and extremely knowledgeable. Her enthusiasm and positive attitude is contagious. I believe she was as excited as I was about my new purchase! She and extremely knowledgeable. Her enthusiasm and positive attitude is contagious. I believe she was as excited as I was about my new purchase! She knows her cars, the available inventory, and was very intent on matching me with my ‘wish list’. The Sonata I purchased was exactly my dream car! She sat with me in my new vehicle and went over everything inside, so I would know how all the features worked before I left the dealership. It was truly a pleasure dealing with Zina and I would highly recommend her to anyone interested in purchasing either a new or used vehicle. I found Paul both competent and very knowledgeable on the ‘business’ end of my purchase. He advised me of all the financial options available to me. He really knows his stuff! However, I did have a less than stellar experience with Paul – I found him to be a little too ‘pushy’. Ciara stepped in at the last minute to assist with the financing of my vehicle. She did a great job, and had everything in place in less than 24 hours! Impressive! She was very pleasant and friendly to deal with. As for pricing, I believe I paid a fair price, a reasonable price, but it was not a ‘great’ deal. However, I love the vehicle and trust that I will have several happy years driving it! Overall, Pathway Hyundai is a great place to buy a car! I would absolutely recommend it to any of my friends or family! More
by guppielady
Employees Worked With
Zina Magennis, Paul Gordon, Ciara Auriemma
November 13, 2013
My husband and I came into your dealership only to look and test drive an SUV. We weren't sure exactly which one yet. Darrell Turner was a great help and not pushy at all. He was very knowledgeable abou and test drive an SUV. We weren't sure exactly which one yet. Darrell Turner was a great help and not pushy at all. He was very knowledgeable about all the cars that Hyundai has. He was able to help us make a decision to suite our growing family's needs. Needless to say we left after purchasing a Santafe. More
by joseejohnson
November 13, 2013
My wife and I were very pleased with buying our new car through Darrell Turner. He had a lot of great information about the hyandai product and made us feel comfortable through every step of our purchase. through Darrell Turner. He had a lot of great information about the hyandai product and made us feel comfortable through every step of our purchase. We would definatelyrecommend other friends and family interested in buying a car to visit Darrell after the great experience we had. Thank you again Darrell. More
by wings40
