Pathway Hyundai

Hopefully a once in a lifetime unique experience For Service I highly recommend this dealer, as for sales they are unique to each individual for which mine was unique in a challenging way as it has e For Service I highly recommend this dealer, as for sales they are unique to each individual for which mine was unique in a challenging way as it has ever been in my car purchasing experiences. I chose yes to recommend as stated in previous sentence, as experience is different for everyone as all our needs and wants are different. Would I purchase another vechice from Pathway Huyndai, that answer would be no, would I use their vehicle maintenance and repair services, that is a definite yes. Unable to select sales person's name below as it is not listed. More

STAY AWAY I own a 2016 Santa Fe Sport which I purchased at Pathway Hyundai in Orléans. I’ve had multiple problems with their service dept. November 9, 2016: I own a 2016 Santa Fe Sport which I purchased at Pathway Hyundai in Orléans. I’ve had multiple problems with their service dept. November 9, 2016: The four wheel covers I had purchased for my winter tires were not properly installed. I lost two. One was subsequently replaced and a was promised a second one in the spring because they were out of stock. They refused to provide one in the spring. Also, the promotional item I was given for the oil and filer change (a lamp) never functioned properly. November 9, 2017: Someone from Pathway (with a British accent) phoned me in October to book a service appointment. When I showed up for my appointment at 8AM on November 9th, I was told that I was not “in the system” but that they would take me in anyway for the oil, filters and tire changes. I walked home. I phoned the service dept at around 2 PM and was told that my car would be ready at 4 PM at which time I walked back to Pathway. I waited in a freezing garage (because of renovations) for two hours before my car was ready. I was back home at 6:30 PM. The promotional item I was given for the oil and filer change (a speaker) never functioned properly. August 27, 2018: Car brought in to Pathway following a mishap on a dirt road. A rock flew up and damaged parts of the Emission Control System. I wrongly believed that my 7 year Hyundai Protection Plan would cover this. It did not. I was given an initial quote of 2 200 $ to replace a charcoal canister and an evaporation purge flow line. I found the quote exorbitant, talked to the service manager and the quote was reduced to 1 546.56 $. I agreed on the price and I was told by the service attendant that my car would be ready Wednesday, August 29. August 29, 2018: I phone the service attendant. He says the parts had not been ordered yet. I therefore informed him that I would go through my insurance to cover the cost of the repairs. He could order the parts but work on the car could not begin until the adjustor approved the work. Approval was given on Thursday September 6th. September 6, 2018: Talked to service attendant who promised car would be ready in two days. September 8, 2018: Talked to service attendant who promised car would be ready by Friday. September 10, 2018: The service attendant I was dealing with had called in sick so I dealt with another attendant. He told me that the attendant was absent because of “mental health issues” and that the parts would be ordered and the car repaired as soon as possible. September 12, 2018: My car is ready. I walk to the service dept and to my great surprise, am greeted by the attendant with the mental health issues! He hands me a bill for 2 278.80 $ on which he has written “Customer pays $500 deductable”. My insurance agent had unmistakeably told me that they would cover all costs and that I would NOT have to pay a deductible. I refused to pay, signed an invoice to that effect, demanded my keys and drove away. I will never go back. It seems as though Pathway does not value good clientele service. I find it absurd that these mistakes keep repeating themselves and that there does not seem to be improvement in their service at all. My only wish is that Pathway changes it’s way of doing business in order to improve their client service and avoid these situations. More

First fact finding on the new Kona model Very friendly& competent young sales person. Excellent presentation befire & after test drive. Only comment was the waiting for her manager to give q Very friendly& competent young sales person. Excellent presentation befire & after test drive. Only comment was the waiting for her manager to give quotes was a bit long. So my 4 star customer service rating was based on that. Still long for the day where you are given the best price right @ the outset. She was very willing to search for any answers if she was was asked about something she was unsure about. That showed willingness to learn & grow. More

Beware don't trade in your car they will insult you what they will give you for your car knowing what your car is worth service in not any better Hyundai rec don't trade in your car they will insult you what they will give you for your car knowing what your car is worth service in not any better Hyundai recalls are a joke to then they will not fix it More

best place to buy a hyundai Today was the 6th car I have bought from this dealership. Today I had the opportunity to work with Jeff Burrows who has only been there a short time. Today was the 6th car I have bought from this dealership. Today I had the opportunity to work with Jeff Burrows who has only been there a short time. I was greeted with a handshake, told him exactly what I was looking for. He was very thorough with me when we took the Kona on a test drive. I felt very at ease with his salesmanship and also his assistant. I believe his assistant's name was Shane and he has been there for a month so he was learning the ropes from someone that I felt was an awesome mentor for him. More

Excellent customer service My family owns two Hyundai vehicles and between seasonal tire changes and regular servicing we are frequently at this dealership. From booking an appo My family owns two Hyundai vehicles and between seasonal tire changes and regular servicing we are frequently at this dealership. From booking an appointment to a personal follow up call after the work is completed, the customer service is outstanding. The service staff are knowledgeable and friendly, taking time to explain the work they have completed and their recommendations. I always feel respected as a customer and as a consumer. Compared to other dealerships in the area, this one is by far the best. Well done, Team Pathway Hyundai! More

Easy and uncomplicated Open and easy to approach; friendly staff and sales person. All went smooth, quick and on time. Great service and delivery went easy, uncomplicated. C Open and easy to approach; friendly staff and sales person. All went smooth, quick and on time. Great service and delivery went easy, uncomplicated. Car was cleaned and ready to go More

Every department is great From the start Pathway has been great. It was a pleasure to buy my car. When I went to pick it up they told me they had to order another key fob beca From the start Pathway has been great. It was a pleasure to buy my car. When I went to pick it up they told me they had to order another key fob because it went missing and the snow tires were not in. They said because they didn’t have everything ready on delivery date they were giving me my first oil change free. The service department is great. They do not pressure you to buy different service packages. It is great to go to a dealer and be treated with the upmost respect. More

Jeff was great to deal with. Very professional and respectfu Great dealership and salesman. There was no pressure and Jeff was very respectful and helpful. It's clear that he likes what he does and enjoys helpin Great dealership and salesman. There was no pressure and Jeff was very respectful and helpful. It's clear that he likes what he does and enjoys helping people. More

Shown a good car, although did not buy Our salesman Chris Bozik was very friendly, decent, and helpful. He spent long periods of time with us without making us feel pressured. Because he Our salesman Chris Bozik was very friendly, decent, and helpful. He spent long periods of time with us without making us feel pressured. Because he is new at this now, he doesn't have all the possible experience yet but he knows when to call over an expert -- and they are also very helpful. He made an appropriate follow-up phone call, as I asked him to. More