Otto's BMW

We recently brought our 2025 xBMW for a wheel alignment. After the technician examined our car, we were told that we need to replace the shocks, struts and control arm before the alignment can be done. We w After the technician examined our car, we were told that we need to replace the shocks, struts and control arm before the alignment can be done. We were told that there were damages and the car should not be driven. The estimate repair cost is over $9000.00. Yeah; you read it right - over nine thousand dollars. Skeptical of the assessment, we brought the car to two reputable garages to get a second opinion. Needless to say, both garages found nothing wrong with the car and the shocks, struts and xontrol arm that Otto claimed need to be replaced, are NOT required. The experience leaves a.bad taste in our mouth and we will never want to do business with this dealership as my trust in the service department no longer ecists. The alignment was done somewhere else at a fraction of the cost. What a total rip off. More

Excellent Service Experience – Above and Beyond I recently visited Otto’s BMW Ottawa for a service appointment, and I want to sincerely thank Samira Mousavi (Service Manager) for her outstanding supp recently visited Otto’s BMW Ottawa for a service appointment, and I want to sincerely thank Samira Mousavi (Service Manager) for her outstanding support. During my visit, my child had a difficult moment and became very upset in the dealership. The situation was stressful, and I was honestly overwhelmed. Samira noticed the situation and immediately stepped in with kindness and professionalism. She made sure we were comfortable and supported, and even arranged a loaner vehicle for me, which was completely unexpected as I was originally told only a shuttle would be provided. Her empathy, patience, and willingness to help truly made a difference for me and my family that day. She turned a very stressful situation into a positive experience, and I am very grateful for that. It is rare to see this level of understanding and customer care. Thank you again, Samira, and the Otto’s BMW team. More

I have had a very disappointing experience with Otto’s BMW Ottawa. On September 7th, my car wouldn’t start, so I left it with their key drop-off. On September 8th, they replaced the battery without givin BMW Ottawa. On September 7th, my car wouldn’t start, so I left it with their key drop-off. On September 8th, they replaced the battery without giving me any diagnostic report. That same evening, my car broke down again—the starter had failed. I had to tow it back and was later charged close to $2,000 for a new starter. After picking up the car, just a few days later (September 14th), I got a parking brake error. On September 15th, I returned to the dealership and was told I now had two more issues: the parking brake button and something related to the air conditioning. They also tried to charge me another diagnostic fee and they did, at least with %30 discount after fighting. To make things worse, the parking brake button they quoted at $920 is available at BMW Markham for $224. This raises serious concerns about honesty and transparency in their pricing. The service advisor (Abdel) was not helpful, dismissive, and at times rude. He even told me pickup service was not available, which was untrue—forcing me to spend more on Ubers. I feel the dealership mishandled my car’s electrical system, creating more problems instead of solving them. In total, I have spent over $2,000 in a matter of days and now face additional costs for problems that may have been caused during their service. I have completely lost trust in Otto’s BMW Ottawa. If you value honesty, professionalism, and proper BMW-level service, I strongly recommend avoiding this dealership. More

A+ SERVICE, HIGHLY RECOMMEND, very satisfied with the experience from start to finish. Thank you experience from start to finish. Thank you More

Awesome car buying experience with peace of mind. I was very satisfied as there was no hidden fees or any of that. I was very satisfied as there was no hidden fees or any of that. More

This is a sales and service experience second to none. No pressure, no gimmicks - just 100% support. No pressure, no gimmicks - just 100% support. More

Excellent customer experience from the moment you walk through the front door. No waiting around! through the front door. No waiting around! More

Great service advisor, always goes the extra mile to ensure customers are happy with service provided. ensure customers are happy with service provided. More

Very professional. No pressuire for options. Terms of transaction clearly explained. No surprises. Salesman very competent and serviable No pressuire for options. Terms of transaction clearly explained. No surprises. Salesman very competent and serviable More

Trust and safety to purchase friendly approach trustable after service good value what you pay after service good value what you pay More