Ottawa St-Laurent Jeep & RAM

Great client services No pressure made for the purchase of my car. The salesperson was very friendly and did what he told me he was going to. No hidden charges. An honest No pressure made for the purchase of my car. The salesperson was very friendly and did what he told me he was going to. No hidden charges. An honest person More

Great Sales Experience My experience at Ottawa Dodge was good. The sales team was excellent. The sales associate (Stephanie) helped me to find the vehicle I wanted and was My experience at Ottawa Dodge was good. The sales team was excellent. The sales associate (Stephanie) helped me to find the vehicle I wanted and was very upbeat and helpful, given the stress of buying a new vehicle. I would've given 5 stars across the board, but my stress was increased when I spoke with the finance rep who stated "the bank needed to see warranty" when it wasn't the case. I would have walked away and looked elsewhere were it not for Stephanie's help and guidance. Since then I have been once to have a minor repair completed, and the Service Department was prompt and extremely courteous. Thank you Stephanie!! I have this amazing dream vehicle because of you! More

Beyond Expectations Ottawa Chrysler Jeep Dodge Ram Fiat has provided me the best dealership service that I have ever received. I found all the staff personable, caring an Ottawa Chrysler Jeep Dodge Ram Fiat has provided me the best dealership service that I have ever received. I found all the staff personable, caring and very family oriented. They have always delivered prompt, friendly and courteous service and go out of their way to truly see to your needs. Their prices are excellent and they delivered my new Chrysler cheerfully and with great attention. I particularly appreciated the service that I received from Sean Tasse, sales manager, Herby Pierre, salesman and Rob Nadeau, financing officer. Pat, their receptionist deserves special mention also, for meeting my first aid needs in helping me to remove a splinter. Sean was ready and always on the spot with knowledgable, sound advice and helpful support. Herby was a joy to drive with when I tested out my new vehicle, providing humourous, entertaining and lively stories while explaining the operation and functionality of my new car. Rob was thorough with his clear explanations regarding financing and extended warranty options to me. I value this dealership highly and would readily recommend it to anyone who wants a smooth and trouble free car buying experience. More

Amazing service Staff were knowledgable and offered great advice and service. Buying a first car was stressful but they made it easy and answered all my questions. Staff were knowledgable and offered great advice and service. Buying a first car was stressful but they made it easy and answered all my questions. More

Amazing experience All I originally wanted to do was see if my Dodge Caliber was worth anything to trade in for in order for me to ascertain if I should drive it until i All I originally wanted to do was see if my Dodge Caliber was worth anything to trade in for in order for me to ascertain if I should drive it until it dies or trade it for something more. So I will admit that it was a little off putting that we did not start with the appraisal first... But after meeting Dilshan and Rob, it wasn't long until we started talking about what I could afford to pick up without even considering the trade first; Which meant that if my car had been worth more than what it was, I could of have saved more... We made a list of affordable options. and then me and Dilshan went for a tour on the lot while Rob talked financials with the bank.. Dilshan knew xxxx near everything that needed to be told about every vehicle he showed me, but was real quick to list every detail about the Journey once he seen my interest... He is very knowledgeable about what all is on the lot, and a great person to converse with on any range of topics, which, coincidentally helped detail out my needs that led us to the Journey, which wasn't even on the list! He just knew it was on the lot, and gravitated us towards it to confirm the price on the window! It was more affordable than all the other options, while meeting all my needs! While Dilshan was showing me around, Rob was proving himself to be some kind of financial guru! No joke! This Journey is practically new, and I got it on a rate that absolutely destroys my first car's purchase experience with another dealership! And he was also honest and fourth coming about everything involved, even when it finally came to my appraisal of this Caliber I had (My second car).. I knew my current vehicle wasn't worth much, but I didn't know just how bad it really was.. And they still shaved over 2k from the price on the Journey! And secured me more credit with my bank to boot! The end result is that I am the proud owner of a practically brand new Dodge Journey with less than 30k kilcks on her! Even had a slice of pizza with them, some tea, and a bunch of conversations that had absolutely nothing to do with why I was there! This was the last place I would think to have a meaningful conversation about roofing (My line of work)! I wasn't just treated like a respectable customer, I was treated like a friend they haven't seen in a long while! And that made the whole experience that much more comfortable. I am one satisfied buyer and highly recommend their combined services! More

Spencer Challis Spencer was a very good salesperson. I would recommend to my friends to go see Spencer. He was very courteous and his level of energy was just r Spencer was a very good salesperson. I would recommend to my friends to go see Spencer. He was very courteous and his level of energy was just right. He had a very good knowledge of the vehicles and was very patient with me when I wanted a further breakdown of the numbers. More

A little history before the good story I bought a 2013 Rubicon from Dilawri Chrysler Jeep Dodge. The bad experiences started when I had to visit their service department. I had a squeakin I bought a 2013 Rubicon from Dilawri Chrysler Jeep Dodge. The bad experiences started when I had to visit their service department. I had a squeaking noise coming from the engine area, which lasted over a year. Two of the last times I took my Jeep in to Dilawri to have the seals changed for a roof leak, I mentioned the squeaking sound coming from under the hood. Brought the Jeep in twice and both times they told me they heard absolutely nothing. So on the 26th of May, 2016 I brought my Jeep to another dealership to have them listen to the sound and book an appointment to bring it in. That's when I decided to go to Ottawa Chrysler Jeep Dodge Ram Fiat on St Laurent Blvd. At this point I was tired of hearing the sound and afraid of the damage this ongoing issue may cause. Charles Dinelle of Ottawa Chrysler Jeep Dodge Ram Fiat on St. Laurent, heard the noise immediately and booked me in for the following Monday. Guess what?! My water pump needed to be replaced, so they replaced it. On top of that they offer better shuttle service and they washed the outside of my Jeep. Can't get better customer service than that. I will definitely keep visiting them and will also buy my next vehicle there. I definitely recommend this location. More

The way service should be! After having a bad experience with metro Orleans,i came into contact with spencer at Ottawa dodge. This sales associate is exactly what I expected of After having a bad experience with metro Orleans,i came into contact with spencer at Ottawa dodge. This sales associate is exactly what I expected of customer service excellence. A man of his word and integrity that is very rare in this industry. He and the staff there made my dream of owning the exact jeep I wanted a reality.They did everything they could to find the jeep I wanted but ended up factory ordering it. They said 4-6 weeks and guess what?..it was 6 weeks and I was in it,not the three months and it didn't even hit the factory floor yet I got at the other place.They even surprised me and got my big rims and tires on!! I highly recommend these guys! More

Professional, friendly and great service. Meeting Dilshan Kumarasinghe was a great experience. He is very professional, friendly and very understanding. He takes good care of his customers. H Meeting Dilshan Kumarasinghe was a great experience. He is very professional, friendly and very understanding. He takes good care of his customers. He is a great asset to your company. More