OpenRoad Toyota Richmond

Best dealership around I have purchased one used Toyota and three new Toyota’s from Open Road Toyota in Richmond. I always come away happy. The staff go out of their way to I have purchased one used Toyota and three new Toyota’s from Open Road Toyota in Richmond. I always come away happy. The staff go out of their way to make sure things are perfect for me. I love the feeling of driving off the lot in a new Toyota. The sales staff are very attentive but my favourite sales person is Henry Lee, I don’t think he ever went home, he worked very hard for me and I can’t recommend him enough! I will be back for my next Toyota! Thank you Henry! More

Used car broke down after one month purchase Bought used subaru on boxing day, car broke down less than a month!! Talked to the dealer, he said it is sold as is. There is a major oil leak. A mech Bought used subaru on boxing day, car broke down less than a month!! Talked to the dealer, he said it is sold as is. There is a major oil leak. A mechanic found crack near oil pressure sender. There is JB weld or similar material trying to fix the crack since last repair. The cylinder head has to be replaced! Can't believe a dealer would sell a car with this major problem and won't cover or compensate the repair after one month of purchase!! Angry and depressed with a huge repair bill!! Stay away from this dealer and definitely don't buy a used car from them!!! More

Great deal and great service! I had just come from another dealership where I was treated like a number, and found my experience at Open Road Toyota in Richmond was the opposite. I had just come from another dealership where I was treated like a number, and found my experience at Open Road Toyota in Richmond was the opposite. I was looking for a good deal on a used car which probably didn't make me a desirable customer, but Jana Haynes gave me the best service I could've asked for and she found me the best deal. When it came time for the test drive, she made sure I knew what all the necessary buttons and switches were for before I drove off. She patiently answered all the questions I had for her. When I went to pick up the car the next day, she even made a pretty bow to put on it. Jana is very geniune and seems to really like serving people, it made purchasing my "new" car a pleasure for me. More

Best service and deal, thank you ROCKY TIAN Our sales person Rocky Tian gave me and my wife a very high level of service. Great follow up, never pushy, very informative, and helped us get a grea Our sales person Rocky Tian gave me and my wife a very high level of service. Great follow up, never pushy, very informative, and helped us get a great deal on a Rav4. I'd recommend all my friends and family to Rocky Tian. More

david zhao excellent services and always follow up with me. I highly recommend him if anyone wanna buy a Toyota. d a v i d excellent services and always follow up with me. I highly recommend him if anyone wanna buy a Toyota. d a v i d More

Stressless Purchase - Thank you Vincent and Mo Recently saw Vincent's ad for a used Prius Prime on Autotrader and went in to see him about the car. While we liked the car, we opted for a new one. Recently saw Vincent's ad for a used Prius Prime on Autotrader and went in to see him about the car. While we liked the car, we opted for a new one. Vincent helped us track down the Blue Magnesium color (only one in BC), and had it transferred to the dealership. We paid a deposit which he explained was fully refundable if we didn't like the color, how it handled, or just changed our mind for any reason - calmed our nerves. The car arrived a few days later; loved the color and handled as expected for an EV. Between Vincent and Mo (business manager), we were happy with the fair price we got and a few extra perks. It's been over 10 yrs since we've purchased a new car so lots have changed. Vincent was easy to reach, very patient with our questions and we never felt pressured. Nothing puts a damper on an exciting new purchase like the lingering memory of a bad buying experience - happy to say this was NOT the case here. Thank you Vincent and Mo for the great customer service and making this a totally stressless purchase! More

Henry Li... Very well ethic salesperson Bought a vehicle last June with Henry. From viewing til closing i made at least 5 visits. He was entertaining and never pushy.. Well mannered and expl Bought a vehicle last June with Henry. From viewing til closing i made at least 5 visits. He was entertaining and never pushy.. Well mannered and explained everything to the details. Although i already knew what vehicle i wanted, he did not distracted me with other models. He helped me get my trade in at a reasonable price and helped me adjusted to a term payment i am comfortable with. In the end i have made a friend in him. Hope his other clients would feel the same. Michael More

Lied to We went into Richmond open road as we had previously purchased a 4 runner and a rav4 brand new and wanted a new 4 runner. Did a deal pending they cou We went into Richmond open road as we had previously purchased a 4 runner and a rav4 brand new and wanted a new 4 runner. Did a deal pending they could bring it in from Vernon, they told us they would let us know by Tuesday. By Friday and we had not heard from them I phoned Richmond and the salesman told me that he couldn’t get that 4 runner from Vernon because it was sold. I went on line and saw the vehicle still,posted at Vernon Toyota, as well my husband phoned them. Not only was the vehicle still in Vernon, they told us that Richmond had never phoned them, as they would do that deal. I phoned Richmond back and spoke to sales manager, he told me that ALL dealer lie, unbelievable, I do not understand why any dealer would lie when there is a buyer to purchase a car for sale. I was also told from Richmond because I wanted a blue 4 runner that I would have to have one made in the factory and wait 3 months, as there are no other ones available anywhere in BC, hmmmm WE drove out to peace arch Toyota, they found a blue 4 runner within 20 minutes for me and we wrote up a deal and I will have our new vehicle in 2 weeks We will NEVER EVER return to Richmond open road Toyota, where they lie and think that’s standard behaviour, and it’s really not, disgusted former open road customer More

A mixed bag of good and bad This dealership is a mix bag of good and bad. I went to vancouver from the Island looking for my next car, after visiting some dealerships I ended up This dealership is a mix bag of good and bad. I went to vancouver from the Island looking for my next car, after visiting some dealerships I ended up finding what seemed a great deal on Autotrader at Open Road Toyota Richmond. After emailing the dealership asking for more info, the online sales manager phoned me back and even offered to pick me at a location nearby another dealership. Once at Open Road Toyota, I noticed the "certified Sienna" they had on autotrader showed a very poor body repair job done on one of the rear side which turned my interest in that vehicle off. Next we moved to another similar car but this one had signs of of aggressive wear and tear. My final decision was to move to a RAV4. During the visual inspection I failed to noticed a small chipping on the windshield which wasn't disclosed on their certification report and several small chipped spots on the hood and front bumper. Once I got my financing approved, I came back to the dealership and the online sales manager picked me up from the ferry terminal. After signing documents I was so happy for having my new car that I trusted the finance manager who told me "what you really care about is your payments, right?" I guess that's how they got people like me signing in the "x" without looking carefully the small details. Once at home, the next morning I took my kid to the school who soon after pointed to the chipping in the windshield, I emailed the dealership and after a few emails back and forth I finally got the sales manager approval to get it fixed but the condition is that I needed to comeback to the dealership to get it fixed there as I wanted an original part and not the generic offered at a Victoria Glass shop. Note that this was my third trip to Vancouver so keep in mind the cost. On one of the emails I also reported to them that the car had several small chipped spots on the hood and front bumper that I only noticed after getting worried due to the windshield issue, I wanted to make sure that the car had no other undisclosed issues. The online sales manager told me "don't worry I'll get those chipped spots touched up at no cost" the same day you come for the windshield fix. The third issue discovered once I did a good review on the financing agreement that the finance manager didn't disclosed to me an admin charge for $1,009. In total there were three charges: two admin fees $295 and $1,000 and a third charge called dealer fee $595. At that moment I got really upset for what I consider a dishonest and deceitful selling practice at Open Road Toyota Richmond, I was deeply disappointed that I bought a $25,000 Toyota "Certified" vehicle that after all the extra fees, taxes and interest ended up costing me $35,000, how come this people could sold me something with a chipped windshield that according to the in-house (not the online manager) said "this is a safety issue ", plus all the chipped paint (they never repaired this as promised by the online sales manager), and all those admin, dealer fees totalling almost $2,000 additional charges added before taxes? Of course I did called, emailed them and firmly demanded a refund of the undisclosed extra admin $1,000 and had the windshield repaired, unfortunately I was so fed up with having to deal with all these issues that even though the chipped paint wasn't repaired I just wanted to go home. In conclusion, if you're not a savvy car buyer beware of these dealership employees who will do whatever necessary to hook you up, once you sign, if something goes wrong as I guess, I'm not being the first and the last, be ready for an unpleasant back and forth exchange up until either you give up or you make them get their wrong straight. More

Great experience and excellent services for a first time car buyer. Our dealer, he"s awesome, very helpful, approachable and friendly, we are so happy. for a first time car buyer. Our dealer, he"s awesome, very helpful, approachable and friendly, we are so happy. More