OpenRoad Toyota Richmond

My wife and I would like to recognize Phillip Mai for the outstanding service he provided throughout our truck purchase. From the moment he saw us walking through the dealership parking lot, he approached outstanding service he provided throughout our truck purchase. From the moment he saw us walking through the dealership parking lot, he approached us in a friendly and professional manner and took the time to understand exactly what we were looking for. He quickly assessed our needs and provided honest, knowledgeable recommendations on the various truck models, clearly explaining the pros and cons of each option. At no point did we feel pressured or pushed toward a particular vehicle. Instead, he gave us the facts we needed to make an informed decision, which we greatly appreciated. Phillip encouraged us to take the truck for a test drive to ensure it was the right fit, and he patiently answered all our questions along the way. He also worked with his manager to help negotiate a better price, which ultimately played a significant role in our decision to move forward with the purchase. What stood out most was Phil's integrity, professionalism, and personable nature. He was knowledgeable without being pushy, honest without the typical sales pitch, and genuinely focused on helping us find the right vehicle rather than simply making a sale. It was a pleasure dealing with him, and he made the entire experience enjoyable and stress-free. We must also thank the employees that assisted us to complete the purchase, including Financing (Tony), Insurance Representative & the crew that got the vehicle ready for us to take home, and the walk through of the vehicle. We would not hesitate to recommend Phil to family and friends and would gladly work with him again in the future. More

A huge thank you to John Salinel, for being transparency, knowledgeable, helpful, kind and patient. We never felt pressured and he took the time to answered all our questions and he kept us upd transparency, knowledgeable, helpful, kind and patient. We never felt pressured and he took the time to answered all our questions and he kept us updated throughout the whole process. Highly recommended to everyone! More

To Rocky Tian of Open Road Toyota in Richmond, respect is earned thru Honesty and Integrity. Sadly, you are not qualified to be that kind of a person. This sales and lease consultant do not keep his promis earned thru Honesty and Integrity. Sadly, you are not qualified to be that kind of a person. This sales and lease consultant do not keep his promise. He said he will give me freebies once we close the deal. I negotiated for the price, a very reasonable price for him and me (I could have negotiated for more because I know the vehicle has been in the lot for more than 3 months) but I chose to leave some extra margin for him. After signing, I phoned about the freebies he promised. He replied no more because he gave me discount. What is he talking about? Discount are approved by sales manager and not sales consultant! I'm not after the value of the gift he will give me, it's more of his token of his appreciation for my business. If this person cannot keep his promises, how can you trust him for your second biggest investment after a house? This really surprised me! More

Our family had the pleasure of working with Phillip Mai twice - May of 2024 and October of 2025. Both times he was very pleasant, never pushy, and he understood what we wanted and was very helpful in us ge twice - May of 2024 and October of 2025. Both times he was very pleasant, never pushy, and he understood what we wanted and was very helpful in us getting two great used certified Corollas - a sedan and a hatchback. I would recommend him to everyone. Thank you, Phillip. And I will also mention that the rest of the staff we worked with were also very nice. More

Had a pleasure to work with Ranvir. He have a excellent service. This is my first time deal with him, also I'm highly recommend other people. Give him chance such a nice guy & u never d He have a excellent service. This is my first time deal with him, also I'm highly recommend other people. Give him chance such a nice guy & u never disappoint. More

Masao deserves 5 stars! His service is top-notch and he explains everything very carefully. Just a head up! I accidentally choose the middle answers on the survey because I His service is top-notch and he explains everything very carefully. Just a head up! I accidentally choose the middle answers on the survey because I thought it was the top Range and very good on the rating. This is my fault and I recommended his excellence to anyone who wish to shop Toyota Vehicle. More

I am a senior citizen who at 78 yrs old was talked into trading in my current Acura, which I had taken in for servicing, and buying a used Lexus which I didn't want. Beware of being taken advantage of at trading in my current Acura, which I had taken in for servicing, and buying a used Lexus which I didn't want. Beware of being taken advantage of at Open Road Toyota Richmond sales if you are a senior citizen More

It was a pleasure meeting Pablo who was our dealer. He was able to answer all our questions and patient when we needed the extra time to make a decision. He helped us find the perfect car for us. He al He was able to answer all our questions and patient when we needed the extra time to make a decision. He helped us find the perfect car for us. He also has a good sense of humour that made the whole thing pleasent. More

Sam Liang was a pleasure to deal with. He was able to answer our questions and patient when we needed the extra time to make a decision. He also has a good sense of humour that made the wh He was able to answer our questions and patient when we needed the extra time to make a decision. He also has a good sense of humour that made the whole experience even more enjoyable. More

I dealt with James Murphy, service advisor here in Richmond AutoMall Toyota, he is prompt, professional, honest and thorough. Service quality and speed of mechanics there are 5/5. Will be back and re Richmond AutoMall Toyota, he is prompt, professional, honest and thorough. Service quality and speed of mechanics there are 5/5. Will be back and refer friends and family in this dealership. - Ryan More