OpenRoad Toyota Richmond

Had a pleasure to work with Ranvir. He have a excellent service. This is my first time deal with him, also I'm highly recommend other people. Give him chance such a nice guy & u never d He have a excellent service. This is my first time deal with him, also I'm highly recommend other people. Give him chance such a nice guy & u never disappoint. More

Masao deserves 5 stars! His service is top-notch and he explains everything very carefully. Just a head up! I accidentally choose the middle answers on the survey because I His service is top-notch and he explains everything very carefully. Just a head up! I accidentally choose the middle answers on the survey because I thought it was the top Range and very good on the rating. This is my fault and I recommended his excellence to anyone who wish to shop Toyota Vehicle. More

I am a senior citizen who at 78 yrs old was talked into trading in my current Acura, which I had taken in for servicing, and buying a used Lexus which I didn't want. Beware of being taken advantage of at trading in my current Acura, which I had taken in for servicing, and buying a used Lexus which I didn't want. Beware of being taken advantage of at Open Road Toyota Richmond sales if you are a senior citizen More

It was a pleasure meeting Pablo who was our dealer. He was able to answer all our questions and patient when we needed the extra time to make a decision. He helped us find the perfect car for us. He al He was able to answer all our questions and patient when we needed the extra time to make a decision. He helped us find the perfect car for us. He also has a good sense of humour that made the whole thing pleasent. More

Sam Liang was a pleasure to deal with. He was able to answer our questions and patient when we needed the extra time to make a decision. He also has a good sense of humour that made the wh He was able to answer our questions and patient when we needed the extra time to make a decision. He also has a good sense of humour that made the whole experience even more enjoyable. More

I dealt with James Murphy, service advisor here in Richmond AutoMall Toyota, he is prompt, professional, honest and thorough. Service quality and speed of mechanics there are 5/5. Will be back and re Richmond AutoMall Toyota, he is prompt, professional, honest and thorough. Service quality and speed of mechanics there are 5/5. Will be back and refer friends and family in this dealership. - Ryan More

I am very happy to recommend Henry Lee due to his attentive service. I have leased a Toyota Crosse and Henry Lee worked as my dealer. He is a very nice people. He explained the car condition to us in attentive service. I have leased a Toyota Crosse and Henry Lee worked as my dealer. He is a very nice people. He explained the car condition to us in every detail and made a satisfactory plan for us. My wife and I are very grateful for his thoughtful and enthusiastic service. Thanks Henry. From James More

Had the pleasure to work with Sam Wong @ Richmond Toyota. Sam was professional, courteous and was a pleasure to deal with. He worked the numbers to save us a good amount of money and got the numbers down to Sam was professional, courteous and was a pleasure to deal with. He worked the numbers to save us a good amount of money and got the numbers down to prevent the 15% luxury tax on a 2024 Tacoma. I would highly recommend Sam as your next sales agent. From sales to delivery Richmond Toyota was a pleasure to deal with. They operate efficiently to meet the customer needs. More

I am delighted to highly recommend Open Road Toyota for excellence in service. The superior product is a given and I could not be happier with my purchase of a 2021 Prius Prime. There was a problem with th excellence in service. The superior product is a given and I could not be happier with my purchase of a 2021 Prius Prime. There was a problem with the salesperson I had dealt with in the purchase transaction. That being said these things can happen and it’s not the focus of this review at all. My focus and recommendation is most importantly how the situation was handled. The General Manager, Russell Daniels personally reached out and communicated a thoughtful plan to set the situation to rights and it was clear that he made the time to connect with me as a valued customer. Mr. Daniels introduced me to the Assistant Service Manager, Johnny Ly who was a pleasure to deal with and offered beyond service plus. Johnny made sure every detail was addressed and delivered exceptional service. Between these two representatives of Toyota Canada I could not be more pleased to have purchased a vehicle from this dealership and feel secure that I am in knowledgeable hands that have clearly proven that customer service is not an empty promised but a sure sign of a high value placed on customers to match the value of the superior product they deliver. I will be a lifelong customer and will always be pleased to direct family and friends to Richmond to experience this exceptional dealership. More

Sam sold me a 23 4Runner and the experience was great. Afterwards we had a bit of key swapping so my wife and I could organize our kids and Sam went way beyond himself to help out. He was super helpful an Afterwards we had a bit of key swapping so my wife and I could organize our kids and Sam went way beyond himself to help out. He was super helpful and I’d go back in a heartbeat More