Old Mill Cadillac Chevrolet Buick GMC Ltd.

Service centre organized and clean. Service advisor was very courteous knowledgeable and polite. Felt great and trust the centre Service advisor was very courteous knowledgeable and polite. Felt great and trust the centre More

Hello, I have held back from doing a review (not rushing to be negative), but since once again have received an invitation to do so - here goes. I might recommend Old Mill Cadillac Chevrolet Buick GMC Ltd. to be negative), but since once again have received an invitation to do so - here goes. I might recommend Old Mill Cadillac Chevrolet Buick GMC Ltd. for minor service, but with cautious reservation. Unfortunately, as a result of proven upselling of unnecessary work on my Terrain during one of my first service visits, the trust was irreparably broken. In addition, I have an ongoing problem with my infotainment system which the dealer has never solved. Despite this, I want to stress here that the service staff are helpful and do their best to politely answer my questions. Sadly, I believe the upselling is a requirement of their job and therefore instructions to do this comes from management or ownership and is part of the service person's job. I have never been clear as to why they are unable to solve my infotainment system issue. Going forward, I will try to use Old Mill Cadillac Chevrolet Buick GMC Ltd. only when necessary. For example, for oil changes and seasonal tire swap. I plan to reach out to other professionals for further help on the infotainment system as it is an integral ongoing safety issue. To end on a positive note...who knows, they may win my trust back yet! More

Great place, friendly environment, lots of reminders about service visits and a nice show room. about service visits and a nice show room. More

Dealing with Jim Rizen at Old Mill Cadillac was an absolute pleasure. He was very friendly, knowledgeable and helpful. We especially like that the price you see is the price you pay. Makes it a much absolute pleasure. He was very friendly, knowledgeable and helpful. We especially like that the price you see is the price you pay. Makes it a much more pleasurable and stress free process. We would definitely recommend this dealership. More

Don't walk but run from this service department. You will not regret it. The ability of this service department to carry out any task is beyond them. Switched dealers and never been happier. No You will not regret it. The ability of this service department to carry out any task is beyond them. Switched dealers and never been happier. No more waiting in the lobby for a car they said was ready. No more waiting for them to complete the third major job on the SUV they sold me. Complained in writing and not even a reply from the owner. Customer Service not as advertised. More

The best one, he gave all the support I needed, and he me get a new car get a new car More

Went above and beyond! Impeccable service, and exceeded all my expectations. Will definitely return for servicing. Impeccable service, and exceeded all my expectations. Will definitely return for servicing. More

Service department is great. Peter the manager ? Always goes up and above, complimentary car wash was so appreciated Peter the manager ? Always goes up and above, complimentary car wash was so appreciated More

They go the extra mile to please the customer. They cleaned my vehicle and wiped it down. They cleaned my vehicle and wiped it down. More

overcharge labor and part after keeping my car for 1 week to order part. Replace Buick Block ASM FUSE 13368497 for part $133.40 and 2 1/2 labor $449.88 plus $40 freight and tax, a total of $704.30. It should to order part. Replace Buick Block ASM FUSE 13368497 for part $133.40 and 2 1/2 labor $449.88 plus $40 freight and tax, a total of $704.30. It should be $57.26 US=$72Can https://www.gmpartscenter.net/oem-parts/gm-block-asm-fuse-13368497 and should be less than 1hr for labor (30 min analyze check voltage battery, starter fuse and replay then voltage output from a fuse block and 15 min replace ASM). Not recommend to anyone for Old Mill Dealer. More