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Okotoks Chevrolet Buick GMC
Okotoks, AB
563 Reviews
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563 Reviews of Okotoks Chevrolet Buick GMC
January 10, 2014
My service advisor, Matthew, was excellent and this review is not about him. The rest of the experience was not. I brought in the vehicle for cosmetic and other non mechanical repairs after purchase. I review is not about him. The rest of the experience was not. I brought in the vehicle for cosmetic and other non mechanical repairs after purchase. It should have been an easy fix but the first repair led to another due to breaking another part while replacing the first. They tried to glue the part back together using wrong glue/adhesive etc and it did not even last until I got home. They did not co-ordinate people (service) being there all at the same time so I did not have to return. Then, for one repair they had to replace the driver's door arm rest as it was loose and could not be repaired. After looking at that the driver's window would not go back up properly.. (It stuck 1/2 way up). Tried to imply that was due to cold weather. I ended up finding out it was due to an improperly installed seal on the inside of the window which was getting caught. When they fixed the issue of the window going up they ripped a tiny hole in a seal which is around the window. When attempting to repair scratches to a plastic panel they left a mess of dust and drips and then the repair to the panel started flaking off. So now I have to go back, again, to have them replace the panel which is what I wanted in the first place. There was also issues with prep to the vehicle at pickup time. It was not even close to being done right. All the sales manager had to say was that he replaced his detailers and made other excuses. He blamed employees not there anymore which is an easy out. It is a 60 km round trip for me each time to this dealership. A 1 trip service call now is a 3 trip and still not resolved. For more info check out my blog which details this sorry sequence of events. macexperts.ab.ca/traverse More
by shasta59
Employees Worked With
Matthew Sheppard-Brown
Helpful December 20, 2013
Wally was super helpful and honest, he helped me to find the exact car that I wanted, and I love it. We had a great overall experience with everyone we spoke to at this dealership. Thanks for everything the exact car that I wanted, and I love it. We had a great overall experience with everyone we spoke to at this dealership. Thanks for everything More
by RKRONBERGER
Employees Worked With
Wally Stein, Donna Bayly
December 16, 2013
Awesome experience at this dealership! Walked in to see what they had for trucks. Asked reception to talk with a sales person. They were very busy and we waited a while. Then the sales manager came out and what they had for trucks. Asked reception to talk with a sales person. They were very busy and we waited a while. Then the sales manager came out and asked if we had been helped. We said no so he asked what we were looking for. He said he had the perfect vehicle for us. Of course to us that meant it was out of our price range. But we looked at it a anyways and absolutely loved it! We decided to purchase the optional insurance and glad we did. They have a great program for that. I would recommend this dealership to anyone looking for a new or used vehicle. More
by searchingfortheone
December 10, 2013
the staff treated me in a friendly manor, helpful, and they went out of there way in 3 different occasions to help me and make sure the service in the repair shop too, buying my truck was fun and always they went out of there way in 3 different occasions to help me and make sure the service in the repair shop too, buying my truck was fun and always answered my questions, The staff made sure I got home and also picked me up, and always offered me a coffee, and always asked if they could do more. Great service. Thanks Ken More
by ken412
Employees Worked With
Clem Savard, Wally Stein, Teresa Herle
December 09, 2013
Went in, saw the vehicle I wanted. Test drove it. Very friendly staff and dealers. I would highly recommend them. They were very good about pricing, and knowledge of the vehicle. friendly staff and dealers. I would highly recommend them. They were very good about pricing, and knowledge of the vehicle. More
by Mhowitt
Employees Worked With
Bruce Peterson
December 03, 2013
I recently bought a used vehicle from Okotoks GMC. I found my sales rep Shelby to be very helpful, personable and professional. Arranging financing was a smooth process thanks to the assistance of Corey found my sales rep Shelby to be very helpful, personable and professional. Arranging financing was a smooth process thanks to the assistance of Corey and Donna. I would, and have already, recommended this dealership to others as attentive to a persons requirements in a vehicle and providing excellent services. More
by kcrider54
Employees Worked With
Shelby, Cory Hambling, Donna Bayly
November 30, 2013
I purchased a vehicle from this dealership two weeks ago - it was a used 2009 Honda Civic LX-S and I received outstanding service every step of the way. The salesperson (Josh Rogers) was accommodating, fri - it was a used 2009 Honda Civic LX-S and I received outstanding service every step of the way. The salesperson (Josh Rogers) was accommodating, friendly and professional. Everyone in the dealership was helpful and the transaction was effortless. I would recommend coming to this dealership if you want a personalized, down to earth experience from people just like yourself. Fazal A. More
by Fazal
Employees Worked With
Josh Rogers and Duane
November 30, 2013
I was in a very personal stressful situation and needed to trade my truck for a minivan quick. They made it happen quickly and stress free for me. They were all friendly and went above and beyond. I would to trade my truck for a minivan quick. They made it happen quickly and stress free for me. They were all friendly and went above and beyond. I would recommend them to anyone and will definitely be back for my next vehicle! Thanx to all that were involved:) More
by Kangnkodos
Employees Worked With
Wally Stein, Cory Hambling, Donna Bayly
November 27, 2013
Tons of selection,sales hours are convienent and staff work fast and don't waste your time also the building is immaculate and location is a breeze to travel too. work fast and don't waste your time also the building is immaculate and location is a breeze to travel too. More
by kriskoh
Employees Worked With
Harold Murdoch
November 21, 2013
Whenever I bring in my Silverado or my Sonic Matthew and his team always looks after me. Matt is always so busy but takes time to make sure my car is serviced on time ...even on my classic "short notice vi his team always looks after me. Matt is always so busy but takes time to make sure my car is serviced on time ...even on my classic "short notice visits". A short trip from South Calgary into Okotoks is definitely worth the trip. Thanks Matt, Paul and the Service team. More
by degan
Employees Worked With
Matthew Sheppard -Brown
