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Oakridge Ford

London, ON

4.4
1,887 Reviews

601 Oxford St W.

London, ON

N6H 1T8

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1,887 Reviews of Oakridge Ford

May 08, 2018

Spectacular service and sales I told them what I was looking for and I got exactly that! And the service was awsome, like a friend to friend deal which made the decision that much More

by Ernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sawruk, Charles Gardiner, Krystina Chief
May 08, 2018

Fast and no hassels. Pleasant experience. No pressure. Nice show room. Have dealt here for 30 years or more and always(usually) get the deal I want. Thanks for everything( More

by Jasmax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe Jomaa, Kelly Karl-Begg, Luae Al-Shabbak, Brandon Lilley
May 08, 2018

Very happy with Oakridge Ford Good customer service friendly people like a family good service after sale always calling and ask if some things wrong or every thing good they take More

by Raed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Johnson
May 08, 2018

Great experience at Oakridge Ford Purchased not one but two new vehicles thanks to the excellent service we received from Mike Tolsma. Went to the dealership looking to purchase a new More

by R Mckiel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Stewart, Michael Tolsma
May 08, 2018

New vehicle purchase Oakridge was a good place to get our new vehicle. Salesman was great and worked hard to make a deal happen. Highly recommend this dealership and sale More

by Robbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Jomaa, Charles Gardiner, Greg Johnson
May 07, 2018

Great salesman John is an outstanding salesman He is friendly, knowledgeable and very convincing I went in for service on my previous vehicle and ended up leavin More

by Paula Da Silva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gillan
May 05, 2018

WE VIEWED THE CAR ON WEDNESDAY AND DROVE IT AWAY ON FRIDAY WE HAD A BAD EXPERIENCE WITH ANOTHER DEALER, CAME TO OAKRIDGE, AND WERE TREATED IN A TOTALLY EFFICIENT AND COURTEOUS WAY. OUR USED CAR WAS PRESENTED More

by Welshguy. Strathroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gillan
May 05, 2018

Never again I’m absolutely disgusted with this dealership I’ve had nothing but problems with their ignorant,incompetent,misleading and clueless service department More

by Big D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abe Jomaa, Mike Alguire, Terry Srigley, Jerry Meneray, Erin Hall
May 08, 2018 -

Oakridge Ford responded

Hello, Thank you for providing your feedback. Please be advised that violence or inappropriate behavior will not be tolerated when it’s directed to our staff or occurs within our facility. We feel that your behavior exemplified during your service visit was unsuitable. We highly respect our staff and will not accept aggressive swearing, destruction to our property, or violence towards our employees. We apologize that you feel as though we’ve failed to meet your expectations, however, your behavior towards our employees was unacceptable. With that being said, in regards to the rust proofing, we had discussed the reapplication and booked an appointment for this in May. Our Shop Foreman was meticulous in touching up the areas of concern and actually did more than required. You had asked the service advisor afterwards why we did not spray the frame rails. Andrew, the Service Advisor, had said the rails we’re not requested to be touched up, as they were previously sprayed. Andrew mentioned that we would need to verify this additional request to see if this item was previously discussed with a sales associate or a member of our management team. If the information during your service or sales visit was not communicated to you clearly, we apologize that we have fallen short of this promise. If you have any further comments, feel free to reach out to our management team to discuss this further (519) 472-4120.

May 08, 2018 -

Big D responded

First of all after spending over $50000 on a new truck with warranty I should not have to fix it myself 2x and once by another dealership because of your staffs ignorance and incompetence by the way ..,and if your service guy wasn’t so busy texting on his phone when I’m trying politely at first to solve the problem and he still ignored me ,then told me to talk to someone else in service what do you expect is going to happen? What I’m going to invite your incompetent service staff for dinner ,, and when I have 10 guys a a lady come out pushing me ( first) I didn’t touch anyone until I was forcefully pushed hard then grabbed by another guy, you tell me how that is to turn out.Sir how about you read your dealership moto ,, and I’m sure your staffs story is way different then mine I would bet my truck on it,,why don’t you show the same respect for your customers as you do for your staff ?

May 01, 2018

Best service advisor I stopped in at Oakridge Ford today to get my oil changed on my F-150 and decided to order a trailer brake module for my truck since my wife and I wil More

by ericmelo84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Lilley
May 01, 2018

Wicked sales rep Everytime I needed Mike Tolsma he was there. Weither it was for accessories for my truck or a backer to get me looked after with the great service sta More

by ericmelo84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tolsma
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