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Oakridge Ford
London, ON
1,887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,887 Reviews of Oakridge Ford
August 19, 2018
escape repair I took my Escape in, it's battery wasn't holding a charge. The service advisor kept me informed all the way. It was repaired on time I took my Escape in, it's battery wasn't holding a charge. The service advisor kept me informed all the way. It was repaired on time More
by MikeR
Employees Worked With
Arkadi Licht
August 18, 2018
I love my new car!!!!!!!!! I give everybody at Oakridge Ford 5 stars and Kelly gets 10. I had a lot of decisions to make suddenly at the end of June when my beloved 16 year old I give everybody at Oakridge Ford 5 stars and Kelly gets 10. I had a lot of decisions to make suddenly at the end of June when my beloved 16 year old Malibu was given a death sentence. I was totally unprepared because it had low mileage, was running well and still looked handsome but was rusted underneath. We were open to buying or leasing. We went to three different dealerships, (Honda and Hundai) and it was the Ford Escape Titanium lease that won the day. My sister is on her forth leased Ford Escape and she encouraged me to go to Oakridge and to Kelly. She has always known what is best for me...ha ha read bossing me around for years, so I went, not convinced. I am so grateful to her. Kelly is the only female sales person we saw and she is everything a sales person should be. Courteous, friendly and pleasant. Very very patient and sensitive to my tensions and wishes. She anticipated what I needed to know and reassured me with all my concerns. Fully knowledgeable about the car and process. Mark Stewart is also extremely pleasant and patient. I am a woman who has not had a car payment in 15 years and he gave me all the time and information I needed to get off the fence and make my decisions. Everyone was pleasant and professional at Oakridge and I like your flower arrangements. And I LOVE that car. It drives so easily. I am reminded of a golf cart. The safety features are exceptional. I was please to get a sound & flashing red message for collision warning when I slowed right down but didn't brake for a left turner. I was never going to hit him but the car would have saved me if I had been momentarily inattentive. This car is good looking, and a joy to drive. Happy to be able to write this very positive review. Pat More
by Patricia
Employees Worked With
Kelly Karl-Begg, Ted Cascadden, Mark Stewart
August 17, 2018
Service This service was prompt and helpful. Shuttle service was swift with pleasant driver. When receiving voicemail re vehicle status, it would be helpful t This service was prompt and helpful. Shuttle service was swift with pleasant driver. When receiving voicemail re vehicle status, it would be helpful to have the number to call in the message More
by RC
Employees Worked With
Brandon Lilley
August 16, 2018
freiendly place I just wish that they opened a little earlier. With them opening at 7:30 was late for work. Service advisor was very helpful and friendly. I just wish that they opened a little earlier. With them opening at 7:30 was late for work. Service advisor was very helpful and friendly. More
by bradley50
Employees Worked With
Brandon Lilley
August 15, 2018
Service Department Nightmare Our purchase experience was wonderful. Mike is an amazing salesman, he deserves 5 stars! However, the service department is another story. I have neve Our purchase experience was wonderful. Mike is an amazing salesman, he deserves 5 stars! However, the service department is another story. I have never experienced such poor customer service in all of my years owning car. We purchased a 2018 Mustang in March, 2018. Shortly after my husband noticed a grinding when it would shift into 4th gear. It was brought into the dealership for investigation the first time in May to have it assessed. When we received the car and work order back we noticed what we went in for wasn't even addressed! We brought the car back again, this time with recorded audio of the file just in case they couldn't hear it during testing. Tech took it out and reproduced the issue. Heard it, documented it. Gave them the audio file. Waited and waited to find out what was going to be done. No reply. Finally after about 2 weeks of phone/email someone answered saying that they needed to have us bring the car in to reproduce the issue so they could identify it....which had already been done and documented. They said they didn't do anything with the audiofile. It was too big to send to the warranty people, so they didn't use it. My husband said he'd happily resize it. Nope, needed another "reproduction" .This time it was requested to be done in the presence of the service manager and tech. Contacted to set up appointment, ignored for another 2 weeks. Then told the tech was on vacation. Waiting another week or so. Went in. Went on a test drive with the one tech. No manager. Tech acknowledged issue. Heard it, documented. Waited for follow up. Nothing. Emailed( we were advised by manager Amber to only email) Got a response approximately 2 weeks later saying we need to bring the car in to reproduce the issue!!!! At this point it's getting ridiculous. They obviously have zero idea what's wrong with the car and we are getting the run around from the dealership. I called today to make an appointment with a competing dealerships (Courtesy Ford) to see if they can provide some support with this issue. They've already set us up with a transmission specialist for Tuesday of next week. That's more than then Oakridge Ford has done in 3 months! You may have a great experience with the sales, but be warned, if your car has an issue, your going to have trouble. Save yourself the time, frustration, and headache and buy somewhere else. More
by BB79
Employees Worked With
Amber Holmes
August 15, 2018
Glad I did. Stephen was fantastic to deal with, once we had sorted out everything then all I had to do was go in and pick up my new truck. Thank you Stephen was fantastic to deal with, once we had sorted out everything then all I had to do was go in and pick up my new truck. Thank you More
by Bigeasy
Employees Worked With
Stephen Skutovich
August 14, 2018
Used car purchase Greg Johnson our sales rep answered all questions and followed up on all our requests. Since we traveled from out of town we probably will not have th Greg Johnson our sales rep answered all questions and followed up on all our requests. Since we traveled from out of town we probably will not have the opportunity to see the personnel at Oakridge Ford again and that’s the only negative I can think of for this transaction. Thanks again! Pete and Deb Beaudoin More
by Rookie50
Employees Worked With
Greg Johnson, Mark Stewart
August 14, 2018
Excellent Always a great experience dealing with Mike & Reese. Always gets a fair deal and great service. Each time i have referred someone there, they h Always a great experience dealing with Mike & Reese. Always gets a fair deal and great service. Each time i have referred someone there, they had had the same experience. More
by Mark
Employees Worked With
Mike Alguire, Luae Al-Shabbak, Reese Patterson
August 14, 2018
Great experience! We really appreciate the experience we had with Carly and the Oakridge Ford team. We did not feel any pressure to buy and we felt that our needs and c We really appreciate the experience we had with Carly and the Oakridge Ford team. We did not feel any pressure to buy and we felt that our needs and concerns were listened to. We were able to get the vehicle we wanted at a price we felt was reasonable! More
by Kinger3434
Employees Worked With
Carly Allen
August 14, 2018
Fantastic Experience! I worked with Adam Abel from Oakridge Ford whom did a wonderful job assisting my wife and I with the purchase of our New Ford Fusion. Adam really I worked with Adam Abel from Oakridge Ford whom did a wonderful job assisting my wife and I with the purchase of our New Ford Fusion. Adam really look into consideration our wants and needs, and truly went above and beyond what we expected to get from a client service perspective. Our experience with Adam Abel and his team has been nothing less than excellent! I would surely recommend visiting Oakridge Ford to talk to Adam Abel and to check out their vast selection of New Vehicles. Wish I could give more than 5 stars!! Thanks! More
by ChrisC
Employees Worked With
Charles Gardiner, Adam Abel
