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Oakridge Ford
London, ON
1,893 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,893 Reviews of Oakridge Ford
August 15, 2018
Service Department Nightmare Our purchase experience was wonderful. Mike is an amazing salesman, he deserves 5 stars! However, the service department is another story. I have neve Our purchase experience was wonderful. Mike is an amazing salesman, he deserves 5 stars! However, the service department is another story. I have never experienced such poor customer service in all of my years owning car. We purchased a 2018 Mustang in March, 2018. Shortly after my husband noticed a grinding when it would shift into 4th gear. It was brought into the dealership for investigation the first time in May to have it assessed. When we received the car and work order back we noticed what we went in for wasn't even addressed! We brought the car back again, this time with recorded audio of the file just in case they couldn't hear it during testing. Tech took it out and reproduced the issue. Heard it, documented it. Gave them the audio file. Waited and waited to find out what was going to be done. No reply. Finally after about 2 weeks of phone/email someone answered saying that they needed to have us bring the car in to reproduce the issue so they could identify it....which had already been done and documented. They said they didn't do anything with the audiofile. It was too big to send to the warranty people, so they didn't use it. My husband said he'd happily resize it. Nope, needed another "reproduction" .This time it was requested to be done in the presence of the service manager and tech. Contacted to set up appointment, ignored for another 2 weeks. Then told the tech was on vacation. Waiting another week or so. Went in. Went on a test drive with the one tech. No manager. Tech acknowledged issue. Heard it, documented. Waited for follow up. Nothing. Emailed( we were advised by manager Amber to only email) Got a response approximately 2 weeks later saying we need to bring the car in to reproduce the issue!!!! At this point it's getting ridiculous. They obviously have zero idea what's wrong with the car and we are getting the run around from the dealership. I called today to make an appointment with a competing dealerships (Courtesy Ford) to see if they can provide some support with this issue. They've already set us up with a transmission specialist for Tuesday of next week. That's more than then Oakridge Ford has done in 3 months! You may have a great experience with the sales, but be warned, if your car has an issue, your going to have trouble. Save yourself the time, frustration, and headache and buy somewhere else. More
by BB79
Employees Worked With
Amber Holmes
August 15, 2018
Glad I did. Stephen was fantastic to deal with, once we had sorted out everything then all I had to do was go in and pick up my new truck. Thank you Stephen was fantastic to deal with, once we had sorted out everything then all I had to do was go in and pick up my new truck. Thank you More
by Bigeasy
Employees Worked With
Stephen Skutovich
August 14, 2018
Used car purchase Greg Johnson our sales rep answered all questions and followed up on all our requests. Since we traveled from out of town we probably will not have th Greg Johnson our sales rep answered all questions and followed up on all our requests. Since we traveled from out of town we probably will not have the opportunity to see the personnel at Oakridge Ford again and that’s the only negative I can think of for this transaction. Thanks again! Pete and Deb Beaudoin More
by Rookie50
Employees Worked With
Greg Johnson, Mark Stewart
August 14, 2018
Great experience! We really appreciate the experience we had with Carly and the Oakridge Ford team. We did not feel any pressure to buy and we felt that our needs and c We really appreciate the experience we had with Carly and the Oakridge Ford team. We did not feel any pressure to buy and we felt that our needs and concerns were listened to. We were able to get the vehicle we wanted at a price we felt was reasonable! More
by Kinger3434
Employees Worked With
Carly Allen
August 14, 2018
Fantastic Experience! I worked with Adam Abel from Oakridge Ford whom did a wonderful job assisting my wife and I with the purchase of our New Ford Fusion. Adam really I worked with Adam Abel from Oakridge Ford whom did a wonderful job assisting my wife and I with the purchase of our New Ford Fusion. Adam really look into consideration our wants and needs, and truly went above and beyond what we expected to get from a client service perspective. Our experience with Adam Abel and his team has been nothing less than excellent! I would surely recommend visiting Oakridge Ford to talk to Adam Abel and to check out their vast selection of New Vehicles. Wish I could give more than 5 stars!! Thanks! More
by ChrisC
Employees Worked With
Charles Gardiner, Adam Abel
August 14, 2018
Excellent Always a great experience dealing with Mike & Reese. Always gets a fair deal and great service. Each time i have referred someone there, they h Always a great experience dealing with Mike & Reese. Always gets a fair deal and great service. Each time i have referred someone there, they had had the same experience. More
by Mark
Employees Worked With
Mike Alguire, Luae Al-Shabbak, Reese Patterson
August 13, 2018
Fusion Energi Such amazing people, especially Steve in sales. From start to finish steve was very helpful and told me about all the deals and incentives without ha Such amazing people, especially Steve in sales. From start to finish steve was very helpful and told me about all the deals and incentives without having to ask about them. Then he proceeded to locate the exact car I wanted and had it shipped very quickly. Mark in finance was very helpful and didn't try to push me to purchase any extras which was surprising yet a relieving feeling. I'll always return to Oakridge Ford when thinking about a new vehicle. More
by Codyjoseph
Employees Worked With
Steve Sawruk, Mark Stewart
August 10, 2018
Great job by all that work there Mike Alguire has always put customers First , alway friendly and respectful to your needs. Thanks to mike for making it easy for me for going back t Mike Alguire has always put customers First , alway friendly and respectful to your needs. Thanks to mike for making it easy for me for going back to Oakridge ford More
by Aartzy20
Employees Worked With
Mike Alguire
August 10, 2018
Oakridge does it again This is the third F150 I have had the pleasure to lease from Oakridge Ford. Reese Patterson is an outstanding sales person who meets your every need. This is the third F150 I have had the pleasure to lease from Oakridge Ford. Reese Patterson is an outstanding sales person who meets your every need. He makes leasing a vehicle a pleasant and very personal experience. The entire team at Oakridge made me feel like a member of the family! More
by GaryF150
Employees Worked With
Reese Patterson, Mark Stewart
August 10, 2018
They get you to where you want to be It began with a referral to Reese Patterson from my son. He also referred his boss whom bought a vehicle as well. My son was the first to buy from Ree It began with a referral to Reese Patterson from my son. He also referred his boss whom bought a vehicle as well. My son was the first to buy from Reese and was very pleased. I also feel that this salesman is the exception in that he quickly assessed my need for both my trade in and the new vehicle that I bought. He is down to earth friendly and polite. You won't be disappointed with him, he went the extra mile literally to give me the best deal and deliver the vehicle too! More
by optician:)
Employees Worked With
Mike Alguire, Oscar Portillo, Reese Patterson, Charles Gardiner, William Turner
