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Northstar Ford Calgary - Service Centre

Calgary, AB

4.0
2,396 Reviews

2,396 Reviews of Northstar Ford Calgary - Service Centre

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August 23, 2016

Excellent service Check in was easy and fast. Got an email with the completed work order which is a new touch which is excellent. Also got a call from Brittany letting More

by JGKENYON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2016 -

Northstar Ford Calgary responded

JGKENYON, we strive to keep our customers up-to-date on their vehicle’s progress while at NorthStar, including when it’s ready for pickup. Thank you for the review and for letting us know you appreciated the email and call.

August 20, 2016

End of warranty Good deal on service at the end of warranty with a repair completed under warranty that they easily could have glossed over. I dropped my truck off th More

by DAVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 22, 2016 -

Northstar Ford Calgary responded

Thanks for the review Dave! We’re glad to hear we exceeded your expectations and were able to get you back on the road quickly.

August 19, 2016

Excellent service My vehicle was finished very quickly and the personnel were very friendly and helpful. I was very impressed with how quick my vehicle was returned to More

by SCULLEN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Coppieter
Aug 22, 2016 -

Northstar Ford Calgary responded

SCULLENO, our top priority is getting our customers back on the road as soon as possible. Thank you for writing this review and letting us know we were able to accomplish our goal.

August 19, 2016

Very great service I dropped in to the service center without an appointment for a very serious problem with the steering. The car was immediately booked for that day to More

by MASSIMOTOCCO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 22, 2016 -

Northstar Ford Calgary responded

MASSIMOTOCCO, it’s great to hear that Fiona was able to get help you right away. Thank you for the review.

August 18, 2016

Great follow through Brought the 2015 Edge in for a scheduled FMPP Oil change - everything went quick however there was a faulty seal on the new filter; Fiona was notified More

by JPURVIS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 22, 2016 -

Northstar Ford Calgary responded

JPURVISO, even though there were a few hiccups along the way, we’re glad to hear you got everything from Fiona and our team. Getting you back on the road quickly is our top priority.

August 18, 2016

Maintenance was carried out as requested Fiona called to confirm that they got my vehicle in and called again to say that it was all looked at and good to go. More

by ANNIERACINE24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 22, 2016 -

Northstar Ford Calgary responded

Annie, we’re glad to hear that Fiona was able to help. Our goal is to get our customers’ cars repaired and keys back in their hands as soon as possible.

August 18, 2016

Great Service I went to the Service Center at this dealership for my 40,000 KM service on my Ford Escape. The check-in process was very quick and informative, I wa More

by BLAKE.HRYCIW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Coppieter
Aug 22, 2016 -

Northstar Ford Calgary responded

Blake, we make it a point to be up front and honest with our customers about what to expect. The fact that you got back on the road sooner than expected is great to hear! Thank you for the five-star review as well.

August 17, 2016

Quick Maintenance First time at Northstar Ford with my Mustang, and Brittany was very nice and professional when taking care of my service. Would definitely recommend t More

by AJR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2016 -

Northstar Ford Calgary responded

AJR, thank you for sharing your experience and for any recommendation you give in the future. We’re happy to hear that you experience warranted such a positive response.

August 17, 2016

jlbains@shaw.ca Fiona was helpful and candid about what to expect in the future with my vehicle. She called first thing letting me know she grabbed my vehicle fro More

by JLBAINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 18, 2016 -

Northstar Ford Calgary responded

JLBAINS, we are adamant about being honest with customers and telling them exactly what to expect. Thank you for letting us know Fiona was able to do that for you!

August 17, 2016

A very positive and enjoyable experience. The staff is super friendly and vey knowledgable. Work done is of high quality. I always feel good taking my vehicle in for service. Scheduling staff More

by romanlohin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 18, 2016 -

Northstar Ford Calgary responded

Roman, thank for the five-star review! Your kind words help us know that we are doing a good job.

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