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Northstar Ford Calgary - Service Centre

Calgary, AB

4.0
2,396 Reviews

2,396 Reviews of Northstar Ford Calgary - Service Centre

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August 29, 2016

Friendly and helpful staff Came in to have remote key performance checked as well as same for remote access to trunk door. Also, had lost a ring under driver's seat. While ther More

by ERIC SEMMENS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, and 2-3 others whose names I don't recall, Damian Banick
Sep 01, 2016 -

Northstar Ford Calgary responded

Eric, we’re glad to hear everything you needed got done to your satisfaction even though it took a little longer than expected. We strive to get customers back on the road as soon as possible and will do everything in our power to get your keys back to you quickly in the future.

August 29, 2016

Excellent service, happy all around The service advisor I worked with did her best to investigate all my concerns and to provide the best deal possible that covered my maintenance needs. More

by NICHOLAS.WELLS16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2016 -

Northstar Ford Calgary responded

Nicholas, thank for the review and for letting us know we were able to provide everything you needed to the best of our abilities.

August 29, 2016

Friendly and fast Went in for an oil change, was initially concerned with the length of time I was told it would take. I had another commitment I needed to get to afte More

by cmac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Coppieter
Sep 01, 2016 -

Northstar Ford Calgary responded

cmac, thank you for telling us about your experience and letting us know Mitch was able to get you what you needed quickly.

August 26, 2016

recent service appt Fiona did a great job of ensuring I had the right appointment pre-booked, that the vehicle was thoroughly examined, that we took advantage of our bump More

by cindyspence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 29, 2016 -

Northstar Ford Calgary responded

Cindy, thank you for the five-star review. It’s great to hear that Fiona was able to get you everything you needed.

August 26, 2016

As usual very efficient service!! Fiona is always great to work with. She goes above and beyond whenever I come in for service, including delivering my car personally to my place of w More

by CJSALTYS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 29, 2016 -

Northstar Ford Calgary responded

CJ, thank you for letting us know Fiona is going above and beyond for her customers and for the five-star review.

August 26, 2016

Excellent, speedy service! I came in to the dealer after damaging a tire in the late afternoon. They had the new tire delivered and installed the very next day. Very friendl More

by Bruce C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Coppieter
Aug 29, 2016 -

Northstar Ford Calgary responded

Bruce, our goal is to always get our customers back on the road as soon as possible. Thank you for letting us know we accomplished our goal with you and for the five-star review.

August 26, 2016

Routine maintenance - but extraordinary service! I actually look forward to having my vehicle serviced at Northstar Ford. From booking an appointment to picking it after they a finished, it is alwa More

by Doug Land
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 29, 2016 -

Northstar Ford Calgary responded

Doug, it’s great to hear that you continually have good experiences with us. We hope we can provide that for you every time you come in.

August 26, 2016

Oil change This is my first time bringing my car into Ford. I had an oil change, air filter replaced and tires rotated it was done quickly and was fairly reason More

by butchandlisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2016 -

Northstar Ford Calgary responded

Butch and Lisa, we’re glad to hear that your first experience was a good one. We always strive to get our customers back on the road as soon as possible.

August 26, 2016

good service Pleasant reception and efficient handling of my problem (seatbelt driver seat) which was fixed after parts were received. I was offered ride home but More

by TVANDIJK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Coppieter
Aug 29, 2016 -

Northstar Ford Calgary responded

TVANDIJK, the feedback you provided on your experience is very valuable to us. We are glad you got everything you were promised in a timely fashion.

August 25, 2016

Service on my 2012 Ford Expedition Excellent work by Northstar service centre. 100,000 km service including brake flush, transmission fluid change, new plugs and oil change. Good work More

by KZEMLAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 29, 2016 -

Northstar Ford Calgary responded

It’s very good to hear that you got in and out quickly with no hassle, KZEMLAK. We appreciate you choosing to bring your vehicle to us for your servicing needs.

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