Northstar Ford Calgary - Service Centre

The Service is Awesome! Took my wife’s Mustang in for service and everything went smoothly! My wife and I have always had great experience dealing with North Star Ford Servic Took my wife’s Mustang in for service and everything went smoothly! My wife and I have always had great experience dealing with North Star Ford Service. Fiona has always looked after us for all of our service on the three vehicles we have bought at North Star Ford and she makes sure that we are properly looked after. Thanks again Fiona, Damian and the tech that worked on my wife’s Mustang she is enjoying it very much, keep up the good work! More

Fast Service Got an oil change and some other maintenance work done to my car, and the level of service I received from Fiona was outstanding. The service itself w Got an oil change and some other maintenance work done to my car, and the level of service I received from Fiona was outstanding. The service itself was fairly quick (within 3 hours) and definitely would come back for my next oil change. Thank you! More

puntual excellent they treat you as a king Excellent I will return. They provided me with exactly what I wanted. they even checked air pressue in my tires as it was low. ! ! ! ?! 1 1 1 1 11 Excellent I will return. They provided me with exactly what I wanted. they even checked air pressue in my tires as it was low. ! ! ! ?! 1 1 1 1 11 More

Maintenance at 117,000km Smooth sign-in process for my SUV. Work was completed in the time mentioned. Smooth pick-up of the vehicle when it was told it would be available Smooth sign-in process for my SUV. Work was completed in the time mentioned. Smooth pick-up of the vehicle when it was told it would be available. More

One more great service check Once again the crew at Ford did a great , quick and clean job. Can't say enough about the friendly service by Fiona. See in again with car number two Once again the crew at Ford did a great , quick and clean job. Can't say enough about the friendly service by Fiona. See in again with car number two soon . More

Disregard for Safety My wife was driving our Escape when she was in a low speed collision in a parking lot. This was the day before we were leaving on a driving vacation, My wife was driving our Escape when she was in a low speed collision in a parking lot. This was the day before we were leaving on a driving vacation, consequently we were worried that vehicle might have been damaged so severely it was not safe to drive on a long trip. I called my normal service manager at the shop (Fiona Rea) and she advised that I could being the vehicle in ASAP and they'd be able to inspect it. My wife took the vehicle in, and was told it would take about an hour for the inspection to complete. Clearly this was a stressful situation and we had no where else to turn given the short amount of time before we left for vacation. Finally after 2 1/2 hours waiting, she was told the vehicle was fine and safe to drive. However, as she tried to drive off of the lot the signal light indicators were not working and an error was displayed on the vehicle monitor. Despite taking more than twice the estimated time to "inspect" the vehicle obvious problems were missed, it was clear to us that no qualified technician had even so much as started the Escape's engine. What was already a very stressful situation was now escalated to a full on crisis as we were meant to leave on vacation in just a few short hours and had no safe vehicle to drive. In the end we were able to work with our insurance company to get a rental vehicle and left on vacation on time; however the overall experience with the staff we trusted to inspect the vehicle's safety and roadworthiness was horrifying. More

Well done Service provided was courteous, friendly, on-time, and as estimated. The lady at the cashier was also friendly and courteous. They provided me with Service provided was courteous, friendly, on-time, and as estimated. The lady at the cashier was also friendly and courteous. They provided me with C-Train tickets to get to work which was a very nice touch!! More

Good work, but customer service?? Took 5 hours instead of the 1hr30 claimed. No update unless I pursued one. Given I got up early to arrive there at opening and wait there, this was u Took 5 hours instead of the 1hr30 claimed. No update unless I pursued one. Given I got up early to arrive there at opening and wait there, this was unimpressive. That apart, their service person was very friendly and helpful. Very disappointed to find their shuttle driver would not take me home as I "live outside the NW". This was not what I was told when buying this car (and my daughter's car) from here! I am now looking for a different place to buy from and obtain service. More

Great staff to deal with and a special thank you to Damian for looking after my headlight issue. They got my vehicle in and out quickly. to deal with and a special thank you to Damian for looking after my headlight issue. They got my vehicle in and out quickly. More

Great service provided by the body shop I recently had a little mishap with a parking curb and my SUV and damaged the undercarriage of my vehicle. It was making strange sounds, so I wasn't I recently had a little mishap with a parking curb and my SUV and damaged the undercarriage of my vehicle. It was making strange sounds, so I wasn't sure if I had to get it towed in or could drive it in. Colin was gracious enough to come to my location to check it out and advise, which was above and beyond. On top of that, I have a 2mo old and a 2 1/2yr old, so it's a pain to organise transportation to come pick up the vehicle when it's done. Colin and a fellow employe then dropped it off at home for me too which was great. It didn't take long for the part to come in, and the service was more than excellent, so I give five stars all the way! More