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Northstar Ford Calgary - Service Centre
Calgary, AB
2,396 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,396 Reviews of Northstar Ford Calgary - Service Centre
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November 09, 2016
Best dealer experience so far Thorough, friendly, knowledgeable, professional, efficient. It was a better experience than I've had at any other dealer I've visited. Bonus: hours th Thorough, friendly, knowledgeable, professional, efficient. It was a better experience than I've had at any other dealer I've visited. Bonus: hours that actually work for people who work! More
by alias_moon
Verified CustomerEmployees Worked With
Cassandra Walker
November 09, 2016
Service Maintance The service was excellent .My vehicle was completed and done with the time frame I was given. Great job Mitch and Brittany. These employees should be The service was excellent .My vehicle was completed and done with the time frame I was given. Great job Mitch and Brittany. These employees should be rewarded for their excellent performance in Customer Relations. More
by MED711
Employees Worked With
Mitch Coppieter
November 08, 2016
Great people and competent work Would have been 5 stars if it did not take so long for an oil change. Should be a "30 minute" lube service at Ford like many other car brands offer. Would have been 5 stars if it did not take so long for an oil change. Should be a "30 minute" lube service at Ford like many other car brands offer. More
by BRIAN37
Employees Worked With
Dont remember names but they were excellent for service
November 08, 2016
Totally dissatisfied It took almost 3 months to get my car in fit some warranty work. I got a phone call that it was ready to be picked up and they actually hadn't finishe It took almost 3 months to get my car in fit some warranty work. I got a phone call that it was ready to be picked up and they actually hadn't finished it. So I left it another week and they called to say it was done and it wasn't. So it was there another week and this time when I went to get it the tail light wasn't sealed properly and all fogged up. So 3 times they said it was done, 3 times I went to pick it up and 3 times I've had to leave it for them to finish. More
by LAURIE4758
Employees Worked With
Rob Meade
November 08, 2016
22,000km FMPP My car was booked for a 10am appointment. Got in on time and car was ready 31/2 hours later! When my car would be ready is very important to me; not w My car was booked for a 10am appointment. Got in on time and car was ready 31/2 hours later! When my car would be ready is very important to me; not waiting all day. More
by SMOKINFINGERS
Employees Worked With
November 07, 2016
Great customer service Great work while I waited for my oil change and the service agent came to me in the waiting area and retrieved my car - I appreciated it since j had m Great work while I waited for my oil change and the service agent came to me in the waiting area and retrieved my car - I appreciated it since j had my one year old with me More
by LAURAJELLIOTT9
Employees Worked With
Cassandra Walker
November 07, 2016
Great service and attention to detail. At the time of the service, Mitch checked in the system if there were any parts that were under recall. Whilst doing this he found that there maybe a At the time of the service, Mitch checked in the system if there were any parts that were under recall. Whilst doing this he found that there maybe a possible issue with the tank. During the service this was checked and found needing to be replaced, which was done for free. If Mitch would not have shown this attention to detail this may have been a bigger issue in the future, with regards to an accident or cost to replace. Mitch gave second to none service and made sure that the car is fit for purpose and that unnecessary checks were not done (as they had been performed prior). Would thoroughly recommend Mitch and this service centre More
by JAMES.A
Employees Worked With
Mitch Coppieter
November 07, 2016
Everything was done good, but the organization of having to Taking the car in was good and they were friendly and hospitable. The service adviser did their job with the tools that he had available, but I thin Taking the car in was good and they were friendly and hospitable. The service adviser did their job with the tools that he had available, but I think the issue is higher level and deeper then his ability. I dropped the vehicle off before 9am and when i called at 3pm, it had not even been looked at by a technician yet. I was told the vehicle before me took longer and that it wouldn't be done until 5:00 pm. I understand how appointments have to be lined up but I am sure there is a better way to organize and provide windows for service. To have to be without the vehicle is difficult and especially frustrating to know that it had not even been looked at. Industries have moved to a better way to service customers and I would recommend that this dealership replicates others in the industry and takes their service level to a better organized way of maintaining clients. I am hoping this is addressed before the Lease on both our Ford Vehicles is completed because I love the Ford products but would consider other products if we cant get the service needed to respect our business. More
by OSJONES
Employees Worked With
Mitch Coppieter
November 07, 2016
Service The Team at Northstar was excellent. Brittany got me in and out quickly and smoothly. The entire dealership is so friendly and I will not go elsewher The Team at Northstar was excellent. Brittany got me in and out quickly and smoothly. The entire dealership is so friendly and I will not go elsewhere. Awesome team!! More
by MISSA0
Employees Worked With
November 07, 2016
Winter Tire change-over and tail light replacement Everything went well, although there was a delay with the tail light. Carton for item in stock at dealer contained the wrong part...no one's fault at Everything went well, although there was a delay with the tail light. Carton for item in stock at dealer contained the wrong part...no one's fault at dealer. More
by BSINE
Employees Worked With
Cassandra Walker
