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Northstar Ford Calgary - Service Centre
Calgary, AB
2,396 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,396 Reviews of Northstar Ford Calgary - Service Centre
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November 23, 2016
Helpful and Understanding Treat the service staff the way you would like to be treated and you will get results. I had a very difficult circumstance and they went over and abov Treat the service staff the way you would like to be treated and you will get results. I had a very difficult circumstance and they went over and above to help me solve the problem. Persistence and understanding from my part most likely assisted with this. More
by VaJankovich
Verified CustomerEmployees Worked With
Lianne from Service
November 23, 2016
Warranty and body shop It took several trips and numerous attempts but the loose rattling noise that was coming from the dash after a warranty repair sounds to be fixed now. It took several trips and numerous attempts but the loose rattling noise that was coming from the dash after a warranty repair sounds to be fixed now. The service department were very courteous and concerned with getting the issue rectified. Hope I don't have to see them for more than an oil change! On a separate note after an inconsiderate stranger backed into our vehicle when it was parked and left a nice gouge in the bumper and cracked the grill the body shop did a wonderful job of the repair looks good as new!! Thanks Northstar Ford!!! More
by BLOXLGK
Employees Worked With
Rob Meade , Damian Banick, Michael Todd
November 22, 2016
Shady Service Service reps are nice and seem like they're giving good customer service. Unfortunately they wouldn't cover a repair that should be under warranty. We Service reps are nice and seem like they're giving good customer service. Unfortunately they wouldn't cover a repair that should be under warranty. Went to another dealership and they covered it under warranty with zero problems. Feels like they were just trying to take me for a couple thousand. Do yourself a favour and go elsewhere. Maclin Ford so far is a large improvement. Additionally the salesmen were awful - didn't come through on timelines they gave and delivered the car without a User Manual. 2 years later I'm still fighting with sales/parts to get one. More
by Bayward
Employees Worked With
Other Employees :
Jason Suitor, Kurt Greve, Mitch Coppieter
November 22, 2016
Mis assembled Steering Wheel I recently had my vehicle in to do some warranty work on the steering column. The service involved replacing parts which required dis assembling the I recently had my vehicle in to do some warranty work on the steering column. The service involved replacing parts which required dis assembling the steering wheel and column and all associated parts. Once the service was completed I got a call saying my vehicle was completed. As per usual, the vehicle was parked in the parking lot awaiting my pick up. When i got into my vehicle to drive away I noticed that the steering wheel had not been re assembled properly. when I further examined the vehicle more closely I noticed that the wheel was off by 90 degrees. As well, the wheel was making a clicking noise whenever it was turned normally to direct the vehicle in a normal driving process. I was shocked that this was assembled in the manner that it was. However, I was further shocked that someone had driven the vehicle out into the parking lot to park it and that it was not noticed. More
by CARLOSAMTORRES
Employees Worked With
Mitch Coppieter
November 22, 2016
Practicality Reigns King Overall great service appointment. Typically I prefer to do the wait appointment, which I had no problem in booking and time was expected duration. Overall great service appointment. Typically I prefer to do the wait appointment, which I had no problem in booking and time was expected duration. Cassandra was very helpful and practical in the service assessment. I always appreciate not feeling as though I am being up-sold on something and that was certainly a positive experience at Northstar. More
by CHAD.RUSSILL
Employees Worked With
Cassandra Walker
November 22, 2016
good experience everything is pretty good.the environment is perfect. Salesman are friendly and really helpful. Service department guys are very knowledgeable and I a everything is pretty good.the environment is perfect. Salesman are friendly and really helpful. Service department guys are very knowledgeable and I am happy with the Ford Explorer. More
by Kurt.Tang
Employees Worked With
Cassandra Tait
November 22, 2016
Regular service Very quick and pleased with results. Friendly efficient staff and vehicle ready early than anticipated. Dealt with all issued I requested be checked a Very quick and pleased with results. Friendly efficient staff and vehicle ready early than anticipated. Dealt with all issued I requested be checked and was very pleased. More
by LOUMCK1
Employees Worked With
November 21, 2016
Always working to improve customer service. It seems as though every time I take my SUV in for service, this shop improves it's customer experience. Short wait-times, coffee bar, shuttle servic It seems as though every time I take my SUV in for service, this shop improves it's customer experience. Short wait-times, coffee bar, shuttle service, knowledgeable staff etc... Thank you Northstar Ford! Cam More
by CAMELLIA.ALFORD
Employees Worked With
November 21, 2016
Very Professional Service Center Have dealt with Mitch and with Brittany and both are consistently very helpful and friendly. I plan to continue using Northstar Ford for future ve Have dealt with Mitch and with Brittany and both are consistently very helpful and friendly. I plan to continue using Northstar Ford for future vehicle servicing. More
by MAT_DAHL
November 21, 2016
fast friendly Very pleased with person on phone as well as Mike. Fast friendly service for my car. Will definitely bring my vehicle in for service there again. Very pleased with person on phone as well as Mike. Fast friendly service for my car. Will definitely bring my vehicle in for service there again. More
by MANHAS.JENNETTE
Employees Worked With
Michael Todd
